On 11 March 2020, the World Health Organization (WHO) declared the novel coronavirus (COVID-19) outbreak a global pandemic. Government guidance on travel within the UK and Foreign and Commonwealth Office (FCO) advice on international travel may change at short notice. So it's important to check regularly.
Get the latest FCO international travel advice here
Check the current Government guidance on UK travel here
Can you still buy travel insurance?
As of 17 June 2020, you can buy Post Office Travel Insurance to cover future trips. Policies will only provide cover if the FCO (or the Government, for UK trips) has not advised against travel to your destination. Any travel against this advice will invalidate your policy.
Once it’s declared safe, our policies will cover emergency medical and repatriation costs if you fall ill during the trip you’re insured for, even if you fall ill with Coronavirus while there.
Our policies do not provide any other form of coronavirus cover, including if you have to cancel or cut short a trip because of the virus. Remember, your cover will not be valid if you travel somewhere the FCO advised against travel to before you bought your policy or booked your trip (whichever was the latest).
We at Post Office remain dedicated to supporting our customers and will continue to monitor the situation and provide updates.
For policies bought before 12 March 2020, cover remains in place and you should check your policy Terms and Conditions.
For policies bought on or after the 12 March 2020, there is no cover for claims relating to coronavirus (including, but not limited to COVID-19) or any related or mutated form of the virus, except under Section B, Medical and Additional Expenses (Collinson policies) and Section 4: Emergency Medical and Repatriation Expenses (ERGO policies) for trips taken after the 1st June 2020.
Policy numbers starting with TC:
For Travel Insurance policies sold on or after the 24 February 2020, additional cover has now been added as standard. Should the FCO change their advice to all but essential travel or to not travel to a certain area/country, you will now be able to submit a claim for cancellation. Please note any change in advice brought on by Coronavirus, will not be covered.
Get more help
For more on what coronavirus (COVID-19) means for the cover Post Office Travel insurance provides, including answers to common questions, please visit our support page.
Post Office is closely monitoring the coronavirus pandemic, following advice from Public Health England (PHE) and travel alerts the Foreign and Commonwealth Office (FCO). These developments may have an impact on your travel plans, and we’re here to help.
We guarantee to buy back any unused foreign currency you have purchased from us at its original sale value.
To do this, you will need to sell your currency back in a branch and send both of your receipts and evidence of your cancelled holiday to firstname.lastname@example.org. Unfortunately, we cannot give full refunds over the counter, but we will post a cheque with the difference once your refund has been processed. For more information, visit our refund guarantee page.
There will be no disruption to our Travel Money services. You can continue to use our app, website, branches and your Travel Money Card.
International Money Transfer
In times of stress such as the one we’re experiencing, you may have a greater need to send money abroad. There will be no disruption to our International Money Transfer service, whether in-branch or using the web or mobile.
To learn more about sending money abroad, you can visit our page for cash transfers or our page for online transfers.