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Travel alerts

Unexpected events can disrupt your travel plans in all kinds of ways. Get the latest travel alerts and advice here. And see if your Post Office Travel Insurance covers them.

COVID-19 (coronavirus) latest
 

Government guidance on travel within the UK and Foreign & Commonwealth Office (FCO) advice on international travel are under constant review and may change at short notice.

 

So, before you take a trip at home or abroad, check it’s safe to go and that your travel insurance will cover you.
 

> Latest FCO international travel advice

> Current Government guidance on UK travel

> What Post Office Travel insurance covers

Current alerts

Coronavirus and our services
Airline and travel operator closures
Airspace disruption and delayed flights
Coronavirus and our services Airline and travel operator closures Airspace disruption and delayed flights
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Travel insurance

You can buy Post Office Travel Insurance today. It will cover your trip if, when the time comes to go, the FCO or Government haven’t advised against travel to your destination.

For full details, including how coronavirus affects existing policies, please visit our support page.

Travel Money

You can order currency online for home delivery or collection. Or buy over the counter in some branches.

If you bought currency at a Post Office and your trip’s been cancelled, our refund guarantee means we’ll buy it back at its original sale value. You can also sell us any unused travel money you no longer need.

International Money Transfer

Our International Money Transfer service is available as normal in branch, online and on mobile. Find out more on our cash transfers and online transfers pages.

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What to know and do if your airline, holiday company or tour operator ceases operating.

Flybe

The Flybe airline ceased trading on 5 March 2020. If your flights were booked as part of a package and ATOL protected, you might get a refund through your travel provider. This Civil Aviation Authority (CAA) page has more details. >

Travel Insurance claims

If you can’t reclaim your costs another way, you may be able to claim on your travel insurance.

Standard and Premier policy numbers starting TC

Claim under Section O – Financial Failure (quote ESFI V2-20).

Prime and Elite policy numbers starting TE

Claim under the Financial Failure section (quote ESFI V2-20).

Call +44(0) 345 266 1872

Email: insolvency-claims@ipplondon.co.uk

Or visit ipplondon.co.uk/claims.asp

Classic, Superior and Superior Plus policy numbers starting TT

Claim under sections A2 and B1 of your policy.

Call 0203 829 3819

Or download a claim form here

Please note there is no cover under any policy sections for Economy or Lite policy holders.

Extra help

Read our guides to what to do if your airline or holiday company ceases operating. And find out more about ATOL and ABTA protection.

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From volcanic ash clouds to air traffic control strikes. See if anything’s disrupting air travel right now. And what to do if it does.

NO CURRENT SPECIFIC FLIGHT DISRUPTION ALERTS

Check the Foreign & Commonwealth Office (FCO) website for the latest aviation updates.

Extra help

Read our guide to what to do if your flight is delayed or cancelled

Making a claim

To make a claim, check your policy number and contact us using the details below.

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Policy numbers beginning with TC - 0333 333 9702

Monday to Friday 9am to 5pm 

 

You can submit a claim online here

Or email postofficeclaims@intana-assist.com

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Policy numbers beginning with TE - 01403 330 233

Monday to Friday 9am to 5pm

 

You can submit a claim online here

Or email ervassistance@euro-center.com

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Policy numbers beginning with TT - 0203 829 3819

Monday to Saturday 9am to 5pm

 

You can submit a claim online here

Or email claims@tifgroup.co.uk


Emergency medical assistance

In emergencies, please check your policy number and call the correct number below.

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Policy numbers beginning with TC - 0203 865 3074

24 hours a day

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Policy numbers beginning with TE 

From anywhere except USA, Canada or Mexico +44 (0) 1403 289 163

From the USA or Canada +1 877 324 0460 toll-free

From Mexico +1 819 780 0644

24 hours a day

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Policy numbers beginning with TT - 0203 829 3820

24 hours a day


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Other alerts, updates and advice

 

Know the risks before you go so you can have a safe, incident-free, enjoyable trip. And the confidence you’re covered if the unexpected happens

 

Travel in the EU

The details of Britain’s exit from the European Union and how it affects travel insurance cover are still being worked out. For now, check your policy’s cover levels, terms and conditions. And get the latest Brexit updates from Gov.uk here.

High-risk areas

Before you book, check the risk of unrest, terrorist acts or natural catastrophes in your destination. Will your insurance cover you if you go or decide not to travel close to the site of a recent incident? Ask your holiday company if you can change destination. And ask your insurer early if you can transfer your cover to a different area and date.