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Travel alerts

Check out the latest travel updates and important developments. Here you can find information about high-profile events that might disrupt your travel plans as well as advice on what to do if you’re affected.

 

If you’re a Post Office Travel Insurance customer, you can find information on how we can help and how these events are described by your policy.

Thinking Ahead

Occasionally industrial action, natural disasters or other unforeseen events can impact your travel plans. Post Office understands how stressful this can be and we will make any useful information we have available on this page to help our customers. 

We also recommend checking the latest travel advice from the Foreign and Commonwealth Office.

Travel insurance and coronavirus

If you’ve booked a holiday or you hope to make travel plans in the near future, we know the COVID-19 pandemic has made it a confusing and worrying time.

Here is the latest official guidance for international and UK travel, and what it means for the travel insurance we provide to cover such trips.

Coronavirus

On 11 March 2020, the World Health Organization (WHO) declared the novel coronavirus (COVID-19) outbreak a global pandemic. Government guidance on travel within the UK and Foreign and Commonwealth Office (FCO) advice on international travel may change at short notice. So it's important to check regularly.

Get the latest FCO international travel advice here

Check the current Government guidance on UK travel here

Can you still buy travel insurance?

As of 17 June 2020, you can buy Post Office Travel Insurance to cover future trips. Policies will only provide cover if the FCO (or the Government, for UK trips) has not advised against travel to your destination. Any travel against this advice will invalidate your policy.

Once it’s declared safe, our policies will cover emergency medical and repatriation costs if you fall ill during the trip you’re insured for, even if you fall ill with Coronavirus while there.

Our policies do not provide any other form of coronavirus cover, including if you have to cancel or cut short a trip because of the virus. Remember, your cover will not be valid if you travel somewhere the FCO advised against travel to before you bought your policy or booked your trip (whichever was the latest).

We at Post Office remain dedicated to supporting our customers and will continue to monitor the situation and provide updates.

Existing customers

For policies bought before 12 March 2020, cover remains in place and you should check your policy Terms and Conditions.

For policies bought on or after the 12 March 2020, there is no cover for claims relating to coronavirus (including, but not limited to COVID-19) or any related or mutated form of the virus, except under Section B, Medical and Additional Expenses (Collinson policies) and Section 4: Emergency Medical and Repatriation Expenses (ERGO policies) for trips taken after the 1st June 2020.

Policy numbers starting with TC:

For Travel Insurance policies sold on or after the 24 February 2020, additional cover has now been added as standard.  Should the FCO change their advice to all but essential travel or to not travel to a certain area/country, you will now be able to submit a claim for cancellation.  Please note any change in advice brought on by Coronavirus, will not be covered.

Get more help

For more on what coronavirus (COVID-19) means for the cover Post Office Travel insurance provides, including answers to common questions, please visit our support page.

Travel Money

Post Office is closely monitoring the coronavirus pandemic, following advice from Public Health England (PHE) and travel alerts the Foreign and Commonwealth Office (FCO). These developments may have an impact on your travel plans, and we’re here to help.

Refund guarantee

We guarantee to buy back any unused foreign currency you have purchased from us at its original sale value.

To do this, you will need to sell your currency back in a branch and send both of your receipts and evidence of your cancelled holiday to customercare@postoffice.co.uk. Unfortunately, we cannot give full refunds over the counter, but we will post a cheque with the difference once your refund has been processed. For more information, visit our refund guarantee page.

There will be no disruption to our Travel Money services. You can continue to use our app, website, branches and your Travel Money Card.

International Money Transfer

In times of stress such as the one we’re experiencing, you may have a greater need to send money abroad. There will be no disruption to our International Money Transfer service, whether in-branch or using the web or mobile.

To learn more about sending money abroad, you can visit our page for cash transfers or our page for online transfers.

Flybe

As of the 5 March 2020 the airline company Flybe has ceased to trade. Post Office wishes to extend its sympathies to all who are affected by this situation. Flybe have advised for customers "not to travel to the airport unless you have been able to arrange an alternative flight with another airline".

If your flights were booked as part of a package, refunds may be available through your travel provider provided that they were ATOL protected. The Civil Aviation Authority (CAA) has specialist information on their website found here.

Check your Travel Insurance

If you are unable to reclaim your costs via another means, you may be able to claim on your travel insurance policy.

If your policy starts with TC

For Standard and Premier customers you will be able to submit a claim under Section O - Financial Failure. Please note there is no cover under this section of the policy for Economy policies. 
To make a claim please call +44(0) 345 266 1872 or email 
insolvency-claims@ipplondon.co.uk. Website: ipplondon.co.uk/claims.asp and quote ESFI V2-20

If your policy starts with TE

For Prime and Elite policy holders you will be able to submit a claim under the 'Financial Failure' section of the policy. There is no cover under this section of the policy for Lite policy holders. To make a claim please call +44(0) 345 266 1872 or email insolvency-claims@ipplondon.co.uk. Website: ipplondon.co.uk/claims.asp and quote ESFI V1.19

If your policy number starts with TT

For Classic, Superior and Superior Plus customers you will be able to claim under sections A2 and B1 of your policy. To make a claim please call 0203 829 3819 or download a claim form here

Terrorism

Sadly we live in a world where terrorist attacks happen and can cause our travel plans to be disrupted. As such it is always best to understand the areas most at risk and plan accordingly. Checking the FCO website for further information will guide you on the at risk areas.

If you are due to travel to an affected area you may wish to check the guidance from your travel insurance provider. In many cases there is no coverage for certain sections when a terrorist attack happens in the affected area. In some cases you will be covered for any medical costs that you may need. However you will not be covered should you decide not to travel to your destination if it is close to where the attack happened. You should contact your holiday company to establish if they can transfer you to another destination. Following that you may be able to transfer your travel insurance to a different area and date in the year. However we strongly recommend that you speak to your travel insurance provider at your earliest convenience to discuss your options with them.

Brexit

Post Office is monitoring the development with Brexit. Until the details of our departure from the European Union are definite, we will be unable to advise on Travel insurance cover. However we would always advise that our customers read the terms and conditions of their policy wording to understand the policy and it's cover levels.

For more information, please visit the Gov.uk website.

Adverse weather

Due to Britain's changeable climate we repeatedly experience periods of adverse weather. From heat waves to snow storms, we can never rely fully on the weather forecast when it comes to travel disruption. Make sure you check the details of your policy wording if the weather is looking unsettled.

Check your airline's website for any updates if you are delayed.

Claims information

If your policy number starts with TC:

You can now make a claim online where you will be able to submit your claim with accompanying documents. Alternatively, call 0333 333 9702*.

If your policy number starts with TT:

You can download a claim form online. Alternatively, please advise the section of the insurance you want to claim with the master policy number and policy reference to:

Travel Claims Facilities, PO Box 395, Monks Green Farm, Mangrove Lane, Hertford, SG13 9JW.

You can also call 0203 829 3819*.

If your policy starts with TE:

To make a claim, please email info@csal.co.uk. Alternatively, call +44 (0) 1403 330 233.

Can we help?

To get a quote, buy your travel insurance or cancel your policy, call:

0330 123 3690* 9am - 5:30pm, Mon - Sat

Emergency medical assistance

If your policy starts with TC:

+44 208 865 3074* 24 hours a day

If your policy starts with TT:

+44 203 829 3820* 24 hours a day

If your policy starts with TE:

+44 (0) 1403 289 163 (from anywhere except the USA, Canada or Mexico, available 24 hours a day)

+1 877 324 0460 (toll free from the USA or Canada, available 24 hours a day)

+1 819 780 0644 (from Mexico, available 24 hours a day)

Small print

* Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.