Latest travel alerts
Current travel alerts or restrictions and details of what to do and the support available if they impact your holiday plans.
Coronavirus and our services
If you're concerned about how coronavirus might affect travel products and services you've bought from Post Office please check the relevant section below.
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For full details, including what Covid-19 cover is available on new and existing policies, please visit our travel insurance and Covid-19 cover FAQ page.
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You can order currency online for home delivery or collection. Or buy over the counter in some branches.
If you bought currency at a Post Office and your trip’s been cancelled, our refund guarantee means we’ll buy it back at its original sale value. You can also sell us any unused travel money you no longer need.
High risk areas
The Foreign, Commonwealth and Development Office (FCDO) provides guidance on foreign travel 24 hours a day, 7 days a week.
This is to enable you to understand any restrictions, safety issues such as civil unrest, terrorist acts, natural catastrophes, entry and/or quarantines information that may be in place for the destination that you are travelling to. For each individual country the FCDO will list if travel is permitted or not.
When you buy Post Office Travel Insurance, it will cover your trip if the FCDO or Government haven’t advised against all travel to your destination.
If the FCDO have advised to only undertake essential travel to a destination and your trip is not essential and you choose to travel, we will only cover a claim if the cause is not linked to the reason for the FCDO advice. This limitation applies even if you have purchased an optional Trip Disruption or Covid-19 Cover Cover upgrade.
You may be able to travel with full cover if we authorise in writing that your trip is essential before you depart. Should you like to request this, please email: travelinsurancefeedback@postoffice.co.uk
We recommend that you check the latest advice regularly as from time to time it can change, sometimes at short notice.
Airline and travel operator closures
What to know and do if your airline, holiday company or tour operator ceases operating.
Travel Insurance claims
If you can’t reclaim your costs another way, you may be able to claim on your travel insurance.
For Standard and Premier policies, with a policy number starting with TC and taken out before the 31st March 2022:
You may be able to claim under Section O - Financial Failure. Please check your policy wording for further details.
For Standard, Premier, Extra and Max policies, with a policy number starting with TC or TA and taken out on or after the 31st March 2022:
You may be able to claim under the section of: End Supplier Failure Insurance. Please check your policy wording for further details.
For Prime and Elite policies starting with TE:
You may be able to claim under the Financial Failure section. Please check your policy wording for further details.
Call: +44(0) 345 266 1872
Extra help
Read our guides to what to do if your airline goes bust and what to do if your holiday company ceases operating. You can also find out more about ATOL protection and about ABTA protection.
Airspace disruption and delayed flights
From volcanic ash clouds to air traffic control strikes. See if anything’s disrupting air travel right now. And what to do if it does.
If you have been impacted by the recent Air Traffic control failure, please read our Travel alert for this event for further support.
If you have a Post Office Travel Insurance policy and want to know what is or isn't covered for flight cancellation, delay or missed departure, please check our Travel Insurance FAQs page. There's a whole section on the topic there.
Extra help
Read our guide on what to do if your flight is delayed or cancelled