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COVID-19 (coronavirus) latest
Government guidance on travel within the UK and Foreign, Commonwealth & Development Office (FCDO) advice on international travel are under constant review and may change at short notice.
So, before you take a trip at home or abroad, check it’s safe to go and that your travel insurance will cover you.
> Latest FCDO international travel advice
> Current Government guidance on UK travel
In light of the Russian invasion of Ukraine, the Foreign, Commonwealth and Development Office (FCDO) has advised against all travel to Ukraine, Russia and Belarus.
If you were planning a trip to one of these destinations and used Post Office travel services in readiness, here are details on how they’ve been affected and the options available.
We’ve also provided details of services that may help you support those directly affected by the conflict.
Travel Insurance
As Post Office Travel Insurance policies align with FCDO advice, which currently advises against all travel to Ukraine, Russia and Belarus, if you have one of our policies, it won’t cover you for travel to these countries.
If you have a trip booked to Ukraine, Russia or Belarus, please contact your airline or tour operator in the first instance to see if they can re-arrange your trip for a later date, or to request a refund.
If re-arranging your trip is possible, we can move the start date for any Single-trip Travel Insurance policies up to 12 months from the original purchase date. If re-arranging your trip isn’t possible, you can apply for a refund of your Single-trip policy by calling our contact centre team on 0333 123 3690 (Monday to Saturday 9am to 5:30pm).
Always check the status of any country before you take a trip there, as traveling against the advice of the FCDO for all travel will not be covered. If the FCDO have advised to only undertake essential travel to a destination and your trip is not essential and you choose to travel, we will only cover a claim if the cause is not linked to the reason for the FCDO advice. This limitation applies even if you have purchased an optional Trip Disruption or Covid-19 upgrade. You may be able to travel with full cover if we authorise in writing that your trip is essential before you depart. Should you like to request this, please email: travelinsurancefeedback@postoffice.co.uk
Travel Money
In light of the conflict, we have removed the Russian ruble currency from sale.
If you’ve recently bought Russian rubles from us, we’ll refund it at the rate you bought it through our refund guarantee. Just bring it to any branch with the receipt from your original purchase. Terms and conditions apply.
Making international payments
You can now send money to friends and family in Ukraine without any transfer fees via our International Money Transfer service powered by Western Union and when sending money directly to a bank account via MoneyGram in branch.
Ukraine crisis appeal
The Disasters Emergency Committee and its members are working in Ukraine and neighbouring countries to provide those fleeing the conflict with immediate food, water, medical assistance, protection and trauma care. You can donate to the cause online, over the phone or over the counter in any of our 11,500 Post Office branches. Find out more
Travel insurance
When you buy Post Office Travel Insurance. It will cover your trip if, when the time comes to go, the FCDO or Government haven’t advised against all travel to your destination.
If the FCDO have advised to only undertake essential travel to a destination and your trip is not essential and you choose to travel, we will only cover a claim if the cause is not linked to the reason for the FCDO advice. This limitation applies even if you have purchased an optional Trip Disruption or Covid-19 upgrade. You may be able to travel with full cover if we authorise in writing that your trip is essential before you depart. Should you like to request this, please email; mailto:travelinsurancefeedback@postoffice.co.uk
For full details, including how coronavirus affects existing policies, please visit our support page.
Travel Money
You can order currency online for home delivery or collection. Or buy over the counter in some branches.
If you bought currency at a Post Office and your trip’s been cancelled, our refund guarantee means we’ll buy it back at its original sale value. You can also sell us any unused travel money you no longer need.
International Money Transfer
Our International Money Transfer service is available as normal in branch, online and on mobile. Find out more on our cash transfers and online transfers pages.
What to know and do if your airline, holiday company or tour operator ceases operating.
Travel Insurance claims
If you can’t reclaim your costs another way, you may be able to claim on your travel insurance.
Standard and Premier policy numbers starting TC
Claim under Section O – Financial Failure (quote ESFI V2-20).
Prime and Elite policy numbers starting TE
Claim under the Financial Failure section (quote ESFI V2-20).
Call +44(0) 345 266 1872
Email: insolvency-claims@ipplondon.co.uk
Or visit ipplondon.co.uk/claims.asp
Classic, Superior and Superior Plus policy numbers starting TT
Claim under sections A2 and B1 of your policy.
Call 0203 829 3819
Or download a claim form here
Please note there is no cover under any policy sections for Economy or Lite policy holders.
Extra help
Read our guides to what to do if your airline or holiday company ceases operating. And find out more about ATOL and ABTA protection.
From volcanic ash clouds to air traffic control strikes. See if anything’s disrupting air travel right now. And what to do if it does.
NO CURRENT SPECIFIC FLIGHT DISRUPTION ALERTS
Check the Foreign, Commonwealth & Development Office (FCDO) website for the latest aviation updates.
Extra help
Read our guide to what to do if your flight is delayed or cancelled
To make a claim, check your policy number and contact us using the details below.
Monday to Friday 9am to 5pm
You can submit a claim online here
Monday to Friday 9am to 5pm
You can submit a claim online here
Or email info@csal.co.uk
In emergencies, please check your policy number and call the correct number below.
24 hours a day
From anywhere except USA, Canada or Mexico +44 (0) 1403 289 163*
From the USA or Canada +1 877 324 0460* toll-free
From Mexico +1 819 780 0644*
24 hours a day
Know the risks before you go so you can have a safe, incident-free, enjoyable trip. And the confidence you’re covered if the unexpected happens
The UK has agreed a trade deal with the EU. To find out how it affects travel, including access to free or discounted state healthcare for UK citizens visiting EU countries, check the latest updates from Gov.uk here.
Before you book, check the risk of unrest, terrorist acts or natural catastrophes in your destination. Will your insurance cover you if you go or decide not to travel close to the site of a recent incident? Ask your holiday company if you can change destination. And ask your insurer early if you can transfer your cover to a different area and date.
*Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.
