Happy family in the swimming pool

Travel alerts

Check out the latest travel updates and important developments. Here you can find information about high-profile events that might disrupt your travel plans as well as advice on what to do if you’re affected.

 

If you’re a Post Office Travel Insurance customer, you can find information on how we can help and how these events are described by your policy.

Thinking Ahead

Occasionally industrial action, natural disasters or other unforeseen events can impact your travel plans. Post Office understands how stressful this can be and we will make any useful information we have available on this page to help our customers. 

We also recommend checking the latest travel advice from the Foreign & Commonwealth Office: https://www.gov.uk/foreign-travel-advice

Sri Lanka

The Post Office wishes to extend their sympathies to those affected by the terrorist attacks committed on 21 April 2019.

We always recommend that our customers follow the advice stated on the Foreign and Commonwealth Office website in relation to travel to certain countries. Following the FCO advice against all but essential travel to Sri Lanka, we wish to clarify our position in relation to our travel insurance policies.

From 29th April 2019

If your policy begins with TC

Your policy will NOT provide any cover should you choose to visit any area in Sri Lanka. If you should purchase a Worldwide policy and choose to travel to any area of Sri Lanka, you could invalidate the terms of your policy if you should need to make a claim.

If you are able to cancel your trip and receive a full refund, we will be happy to refund the premium you paid for your policy provided that you have not travelled and no claim is to be made against the policy.

If your policy begins with TT

Please refer to the details on the FCO website relating to travel to Sri Lanka. If you are offered an alternate destination and/or trip dates from your travel agent, we will be able to adjust your policy provided it has not started, you have not yet travelled or intend to make a claim.

If you are able to cancel your trip and receive a full refund, we will be happy to refund your premium provided that no claim is to be made against the policy.

Terrorism

Sadly we live in an age where terrorist attacks happen and can cause our travel plans to be disrupted. As such it is always best to understand the areas most at risk and plan accordingly. Checking the FCO website https://www.gov.uk/guidance/reduce-your-risk-from-terrorism-while-abroad for further information will guide you on the 'at risk' areas.

If you are due to travel to an affected area you may wish to check the guidance from your travel insurance provider. In many cases there is no coverage for certain sections when a terrorist attack happens in the affected area. In some cases you will be covered for any medical costs that you may need. However you will not be covered should you decide not to travel to your destination if it is close to where the attack happened. You should contact your holiday company to establish if they can transfer you to another destination. Following that you may be able to transfer your Travel Insurance to a different area and date in the year. However we strongly recommend that you speak to your Travel Insurance provider at your earliest convenience to discuss your options with them.

Brexit

Post Office is monitoring the development with Brexit. Until the details of our departure from the European Union are definite, we will be unable to advise on Travel Insurance cover. However we would always advise that our customers read the terms and conditions of their policy wording to understand the policy and it's cover levels.

For further information please visit: https://www.gov.uk/prepare-eu-exit/going-and-being-abroad

Adverse Weather

Due to Britain's changeable climate we repeatedly experience periods of adverse weather. From heat waves to snow storms, we can never rely fully on the weather forecast when it comes to travel disruption. Make sure you check the details of your policy wording if the weather is looking unsettled.

Check your Airline's website for any updates if you are delayed.

Can we help?

To get a quote, buy your travel insurance or cancel your policy, call:

0330 123 3690* 8am - 8pm, Mon - Fri
9am - 5pm, Sat
10am - 5pm, Sun

Claims

If your policy starts with TC:

0333 333 9702*

If your policy starts with TT:

0203 829 3819*

Emergency medical assistance

If your policy starts with TC:

+44 208 865 3074* 24 hours a day

If your policy starts with TT:

+44 203 829 3820* 24 hours a day

Small print

* Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.