For further information about the Horizon IT Scandal, please visit our corporate website

Latest alerts and disruption guidance

Coronavirus and our services

If you're concerned about how coronavirus might affect travel products and services you've bought from Post Office please check the relevant section below.

High risk areas

The Foreign, Commonwealth and Development Office (FCDO) provides guidance on foreign travel 24 hours a day, 7 days a week.

This is to enable you to understand any restrictions, safety issues such as civil unrest, terrorist acts, natural catastrophes, entry and/or quarantines information that may be in place for the destination that you are travelling to. For each individual country the FCDO will list if travel is permitted or not.   

When you buy Post Office Travel Insurance, it will cover your trip if the FCDO or Government haven’t advised against all travel to your destination.

If the FCDO have advised to only undertake essential travel to a destination and your trip is not essential and you choose to travel, we will only cover a claim if the cause is not linked to the reason for the FCDO advice. This limitation applies even if you have purchased an optional Trip Disruption or Covid-19 Cover Cover upgrade.

You may be able to travel with full cover if we authorise in writing that your trip is essential before you depart. Should you like to request this, please email: travelinsurancefeedback@postoffice.co.uk

We recommend that you check the latest advice regularly as from time to time it can change, sometimes at short notice.

Airline and travel operator closures

What to know and do if your airline, holiday company or tour operator ceases operating.

Travel Insurance claims

If you can’t reclaim your costs another way, you may be able to claim on your travel insurance.

For Standard and Premier policies, with a policy number starting with TC and taken out before the 31st March 2022:

You may be able to claim under Section O - Financial Failure. Please check your policy wording for further details. 

For Standard, Premier, Extra and Max policies, with a policy number starting with TC or TA and taken out on or after the 31st March 2022:

You may be able to claim under the section of: End Supplier Failure Insurance. Please check your policy wording for further details. 

For Prime and Elite policies starting with TE:

You may be able to claim under the Financial Failure section. Please check your policy wording for further details. 

Call: +44(0) 345 266 1872

Email: insolvency-claims@ipplondon.co.uk

Visit: Insolvency claims help and information from IPP

Extra help

Read our guides to what to do if your airline goes bust and what to do if your holiday company ceases operating. You can also find out more about ATOL protection and about ABTA protection.

Airspace disruption and delayed flights

From volcanic ash clouds to air traffic control strikes. See if anything’s disrupting air travel right now. And what to do if it does.

If you have been impacted by the recent Air Traffic control failure, please read our Travel alert for this event for further support.

If you have a Post Office Travel Insurance policy and want to know what is or isn't covered for flight cancellation, delay or missed departure, please check our Travel Insurance FAQs page. There's a whole section on the topic there.

Extra help

Read our guide on what to do if your flight is delayed or cancelled

Travel in the EU

Now that Britain has left the EU, you may need to take extra steps to travel to an EU country, Switzerland, Norway, Iceland or Liechtenstein.

Check GOV.UK before you go

Check what's needed for your trip, such as visas, and whether you're entitled to free healthcare in your destination.

Visit: Travel abroad on GOV.UK

Need help and support with our travel or international payment services?

Find answers to common questions and ways to get in touch on our help and support pages.

Travel insurance support

For help with travel insurance, emergency assistance or to make a claim:

Visit our travel insurance support page

Travel money support

For help with foreign currency:

Visit our travel money support page

International payments support

For help with International Money Transfer:

Visit our Western Union support page