Making a claim
To make a claim, check your policy number and contact us using the details below.
COVID-19 (coronavirus) latest
Government guidance on travel within the UK and Foreign, Commonwealth & Development Office (FCDO) advice on international travel are under constant review and may change at short notice.
So, before you take a trip at home or abroad, check it’s safe to go and that your travel insurance will cover you.
> Latest FCDO international travel advice
> Current Government guidance on UK travel
Current alerts
Coronavirus and our services
Airline and travel operator closures
Airspace disruption and delayed flights
Coronavirus and our services
Airline and travel operator closures
Airspace disruption and delayed flights
Travel insurance
When you buy Post Office Travel Insurance. It will cover your trip if, when the time comes to go, the FCDO or Government haven’t advised against travel to your destination.
For full details, including how coronavirus affects existing policies, please visit our support page.
Travel Money
You can order currency online for home delivery or collection. Or buy over the counter in some branches.
If you bought currency at a Post Office and your trip’s been cancelled, our refund guarantee means we’ll buy it back at its original sale value. You can also sell us any unused travel money you no longer need.
International Money Transfer
Our International Money Transfer service is available as normal in branch, online and on mobile. Find out more on our cash transfers and online transfers pages.
What to know and do if your airline, holiday company or tour operator ceases operating.
Flybe
The Flybe airline ceased trading on 5 March 2020. If your flights were booked as part of a package and ATOL protected, you might get a refund through your travel provider. This Civil Aviation Authority (CAA) page has more details. >
Travel Insurance claims
If you can’t reclaim your costs another way, you may be able to claim on your travel insurance.
Standard and Premier policy numbers starting TC
Claim under Section O – Financial Failure (quote ESFI V2-20).
Prime and Elite policy numbers starting TE
Claim under the Financial Failure section (quote ESFI V2-20).
Call +44(0) 345 266 1872
Email: insolvency-claims@ipplondon.co.uk
Or visit ipplondon.co.uk/claims.asp
Classic, Superior and Superior Plus policy numbers starting TT
Claim under sections A2 and B1 of your policy.
Call 0203 829 3819
Or download a claim form here
Please note there is no cover under any policy sections for Economy or Lite policy holders.
Extra help
Read our guides to what to do if your airline or holiday company ceases operating. And find out more about ATOL and ABTA protection.
From volcanic ash clouds to air traffic control strikes. See if anything’s disrupting air travel right now. And what to do if it does.
NO CURRENT SPECIFIC FLIGHT DISRUPTION ALERTS
Check the Foreign, Commonwealth & Development Office (FCDO) website for the latest aviation updates.
Extra help
Read our guide to what to do if your flight is delayed or cancelled
Policy numbers beginning with TC - 0333 333 9702
Monday to Friday 9am to 5pm
You can submit a claim online here
Or email postofficeclaims@intana-assist.com
Policy numbers beginning with TE - 01403 330 233
Monday to Friday 9am to 5pm
You can submit a claim online here
Or email ervassistance@euro-center.com
Emergency medical assistance
In emergencies, please check your policy number and call the correct number below.
Policy numbers beginning with TC - 0203 865 3074
24 hours a day
Policy numbers beginning with TE
From anywhere except USA, Canada or Mexico +44 (0) 1403 289 163
From the USA or Canada +1 877 324 0460 toll-free
From Mexico +1 819 780 0644
24 hours a day
Other alerts, updates and advice
Know the risks before you go so you can have a safe, incident-free, enjoyable trip. And the confidence you’re covered if the unexpected happens
Travel in the EU
The UK has agreed a trade deal with the EU. To find out how it affects travel, including access to free or discounted state healthcare for UK citizens visiting EU countries, check the latest updates from Gov.uk here.
High-risk areas
Before you book, check the risk of unrest, terrorist acts or natural catastrophes in your destination. Will your insurance cover you if you go or decide not to travel close to the site of a recent incident? Ask your holiday company if you can change destination. And ask your insurer early if you can transfer your cover to a different area and date.