For further information about the Horizon IT Scandal, please visit our corporate website

If you’re travelling now:

If you’re travelling now and your plans have been affected, please contact your airline/travel provider/tour operator or accommodation provider in the first instance.

Follow all safety advice that’s provided to you locally.

If your Post Office Travel insurance policy includes our Trip Disruption add-on for Natural Catastrophe, Terrorism or Airspace Closure and was purchased prior to the 23 July 2023, you may be able to claim for additional expenses, subject to the terms and conditions.

Emergency medical assistance

Available 24 hours a day, 7 days a week

By phone

Call us on: +44 (0) 208 865 3074

Make a claim

Please contact our online claims team or make a claim by phone

Online

Submit your claim online

Make a claim

Call us on: 0333 333 9702

Monday to Friday: 9am – 5pm

Closed Saturdays, Sundays and bank holidays

If you’re yet to travel:

If you’re due to travel to a destination that’s been affected, please contact your airline/travel provider/tour operator or accommodation provider in the first instance. If they cancel your trip, they’re liable for any refunds or rebooking of that trip.

If your trip is cancelled in full and you’re no longer travelling, for any Single-trip Travel Insurance policies we’re offering refunds past the 14 day cooling-off period.

Refunds

Please call us for your refund

Call us on: 0330 123 3690

Monday to Friday: 8:30am – 6:30pm

Saturdays: 9am-5:30pm 

Make a claim

Please contact our online claims team or make a claim by phone

Online

Submit your claim online

Make a claim

Call us on: 0333 333 9702

Monday to Friday: 9am – 5pm

Closed Saturdays, Sundays and bank holidays

If your trip’s still planned and your Post Office Travel insurance policy includes our Trip Disruption add on for Natural Catastrophe, Terrorism or Airspace Closure taken out before the 23 July 2023, you may be able to claim for cancellation, subject to the terms and conditions.

Make a claim

Please contact our online claims team or make a claim by phone

Online

Submit your claim online

Make a claim

Call us on: 0333 333 9702

Monday to Friday: 9am – 5pm

Closed Saturdays, Sundays and bank holidays

Rhodes Crisis Management Team

The Greek Government has set up a Rhodes Crisis Management Team

The crisis team can be reached on: +30 210 368 1730

+30 210 368 1259

+30 210 368 1350