Van Insurance FAQs

Answers to some of your most common questions

How are the ABI supporting insurers that have been affected by the impact of Covid 19?

The spread of Coronavirus (Covid-19) is unprecedented in modern times and we understand this is an incredibly difficult time for families and businesses. Insurers want to support those who are affected by the impact of Covid-19, as well as those who want to help their communities in these challenging times.
ABI motor insurers have pledged to:

1.    Support those who need to make a claim. Insurers have implemented business continuity plans and work closely with service providers to do everything possible in these challenging circumstances to continue to handle claims and support their customers.  We recognise there will be many customers who will need additional support and insurers will prioritise those in vulnerable circumstances.

2.    Support those who cannot work from home. If you have to drive to your workplace because of the impact of Covid-19, your insurance policy will be valid. You do not need to contact your insurer to update your documents or extend your cover.

3.    Support those who use their cars to help their communities. If you are using your own car for voluntary purposes to transport medicines or groceries to support others who are impacted by Covid-19, your cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover.

4.    Support our key workers. If your work* is critical to the national response to Covid-19 and you need to use your own car to drive to different locations for work purposes because of the impact of Covid-19, your cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover.

*everyone who works in one of the critical sectors listed by the government.

Association of British Insurers
20 March 2020

 

What is the impact of driving in the EU and do I need a Green Card?

You will have seen in the news that as the Withdrawal Agreement Bill has now been passed by the Government, the UK leaves the EU on 31st January 2020. The UK then moves into a transition period up to 31st December 2020 during which further talks with the EU will be held to agree any future arrangements that will need to be in place by the end of the year. 

During the transition period, Green Cards are not required as proof of insurance for driving in the EU and we will not be issuing these to customers.

Please keep an eye on the following websites for further updates around any changes to Green Card requirements. 

Prepare to drive in the EU after Brexit

International Driving Permits

The Motor Insurance Bureau (MIB)

Can I drive abroad?

Your van insurance policy will provide overseas cover for European trips for up to 30 days for any trip you take within the European Union (at the same level of cover you have in the UK).

If I've been named on another policy, am I entitled to any no claims discount?

Post Office, will only reward the actual policy holder with no claims discount. If you have been claim free however, we may be able to give some type of introductory discount. To find out more please contact our team on 0330 018 3793.

What is protected No Claims Discount?

With Post Office Van Insurance, customers can protect their no claims discount. It allows you to make up to two 'at fault' claims in any rolling three year period. This means if your van is stolen or you have another person claim against you, your no claims discount will not be affected. To be eligible you must hold at least four years no claims discount and be either a private individual or sole trader.

How can I cancel my van insurance?

Please call us on 0345 073 1002. Charges and fees may be applicable when cancelling your policy before or after the 14 day cooling off period. Please see policy document for full details.

Call charges

0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

Can we help?

To get a quote call:

0330 018 3793 8am - 8pm, Mon - Fri
9am - 5pm, Sat
10am - 4pm, Sun & Bank Holidays

To speak to our Customer Service team call:

0345 073 1002 8am - 8pm, Mon - Fri
9am - 5pm, Sat
10am - 4pm, Sun & Bank Holidays

To renewal your policy call:

0330 018 4082 8am - 8pm, Mon - Fri
9am - 5pm, Sat
10am - 4pm, Sun & Bank Holidays

To make a claim call:

0345 073 1005 Open 24 hours a day

Next Generation Text Service


We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require.