Van Insurance FAQs

Answers to some of your most common questions

What is the impact of driving in the EU and do I need a Green Card?

You may have heard in the news that in the event of a no deal Brexit, customers who will be driving in the EU after the UK leaves may be required under EU regulations to obtain a Green Card from their insurer as proof of insurance.

If the UK leaves the EU without a deal on 31st October 2019 and the European Commission does not make a decision to exempt UK registered vehicles from being checked for proof of insurance, you will need to carry a Green Card when driving in the EU and EEA. Those who travel without one may be breaking the law and may not be allowed to drive in the country they are visiting. Vehicles towing a trailer or caravan will also need a separate Green Card for the trailer or caravan.

If you are travelling before 31st October and returning after this date - please contact us 21 days before you are travelling and we will arrange for a Green Card to be sent to you in case it may be required.

If you are travelling after 31st October 2019 - please contact us 21 days before you are travelling and we will arrange for one to be sent to you if required.

Please keep an eye on the following websites for further updates around any changes to Green Card requirements.

Can I drive abroad?

Your van insurance policy will provide overseas cover for European trips for up to 30 days for any trip you take within the European Union (at the same level of cover you have in the UK).

If I've been named on another policy, am I entitled to any no claims discount?

Post Office, will only reward the actual policy holder with no claims discount. If you have been claim free however, we may be able to give some type of introductory discount. To find out more please contact our team on 0330 018 3793.

What is protected No Claims Discount?

With Post Office Van Insurance, customers can protect their no claims discount for up to two 'at fault' claims in any 3-year period. This means that if your van is stolen, or you have no other party to claim against, you won't lose your no claims discount. Customers must be a private individual or a sole trader over 21 years old, have at least four years no claims discount and no 'at fault' claims in the past five years in order to be eligible.

How can I cancel my van insurance?

Please call us on 0345 073 1002. Charges and fees may be applicable when cancelling your policy before or after the 14 day cooling off period. Please see policy document for full details.

Call charges

0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

Can we help?

To get a quote call:

0330 018 3793 8am - 10pm, Mon - Fri
8am - 6pm, Sat
10am - 4pm, Sun & Bank Holidays

To speak to our Customer Service team call:

0345 073 1002 8am - 10pm, Mon - Fri
8am - 6pm, Sat
10am - 4pm, Sun & Bank Holidays

To renewal your policy call:

0330 018 4082 8am - 10pm, Mon - Fri
8am - 6pm, Sat
10am - 4pm, Sun & Bank Holidays

To make a claim call:

0345 073 1005 Open 24 hours a day

Next Generation Text Service


We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require.