Existing ISA and Junior ISA customers

Find out how to manage your ISA and access helpful information for your questions

Post Office Money® ISAs are provided by OneFamily. Savings in Post Office Money cash ISAs are deposited with Bank of Ireland UK.

Help and support

Online ISA
Easy Access Cash ISA
Fixed Rate Cash ISA
Junior ISA
Further help
Online ISA Easy Access Cash ISA Fixed Rate Cash ISA Junior ISA Further help
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Accessing your account

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Managing your account

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Deposits, withdrawals and transferring ISAs

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Closing your ISA

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Managing your finances can be difficult, especially when your professional and personal situation changes. So we created guides to give you focused support.

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Contact us about queries and complaints

Junior ISA account secure messaging

Ask a question or report a problem through our secure portal.

Online ISA account secure messaging

Ask a question or report a problem through our secure portal.

Call us

Monday - Friday, 9:00am - 7:00pm, Saturday, 9:00am - 1:00pm, Closed Sunday and bank holidays
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Complaints

Phone: 0800 169 7500

Monday – Friday, 9:00am - 7:00pm
Saturday, 9:00am - 1:00pm
Closed Sunday and bank holidays

Write to us:
Post Office Money Savings, PO BOX 5179, Brighton, BN50 9UY

We will aim to provide you with a full response within four weeks of the date we receive your complaint and our response will be our final decision based on the evidence presented. If for any reason there is a delay in completing our investigations, we will explain why and tell you when we hope to reach a decision.

In any event, should you remain dissatisfied or fail to receive a final answer within eight weeks of us receiving your complaint, you may have the right to refer your complaint to an independent authority for consideration. That authority is the Financial Ombudsman Service (FOS) at:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR London

Telephone: 0800 0234 567 or 0300 1239 123

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Please note that if you wish to refer this matter to the FOS you should do so within 6 months of our final decision. You should have completed the above procedure before the FOS will consider your case.

Small print

OneFamily is a trading name of Family Assurance Friendly Society Limited (incorporated under the Friendly Societies Act 1992, Reg. No. 939F), of which Family Equity Plan Limited (Co. No. 2208249) is a subsidiary. Financial Services Register numbers 110067 and 122351 respectively. Registered in England and Wales at 16-17 West Street, Brighton, BN1 2RL, United Kingdom. Family Assurance Friendly Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Family Equity Plan Limited is authorised and regulated by the Financial Conduct Authority.

 

Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 512956. Registered in England and Wales (No. 07022885). Registered Office: Bow Bells House, 1 Bread Street, London, EC4M 9BE.

 

The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website.

 

Post Office Limited is registered in England and Wales (No. 2154540). Registered Office: Finsbury Dials, 20 Finsbury Street, London, EC2Y 9AQ. Post Office and the Post Office Money logo are registered trademarks of Post Office Limited