For further information about the Horizon IT Scandal, please visit our corporate website

Top Junior ISA questions

How Junior ISA works

  • Statements are issued quarterly. You can also receive a current valuation by phone or you can register to view statements online.

  • There is an Annual Management Charge of 1.5%. Charges will have the effect of reducing any growth in the fund value.

    • The proceeds from the account are free of income tax and capital gains tax
    • The fund is subject to corporation tax
    • Tax advantages depend on you and your child's individual circumstances and the tax treatment of Junior ISAs may change in the future
  • There are two types of Junior ISA available in the market – a stocks & shares Junior ISA and a cash Junior ISA. Your child can only hold one of each type. Post Office only offers a stocks & shares Junior ISA which is provided by OneFamily.

    You can also open a Post Office Junior ISA by transferring at least £100 from an existing Junior ISA or Child Trust Fund held with another provider. Before making a decision to transfer your child's Junior ISA or Child Trust Fund you should check if your current provider will charge a fee.

    Once the account is open, anyone can make payments into the account of at least £10.

    The maximum amount that can be paid into the account is £9,000 in the 2023/24 tax year. If your child holds both a stocks and shares Junior ISA and a cash Junior ISA this limit is shared across both accounts.

    The rules for Junior ISAs along with the amount that can be paid into the account are set by HMRC and are subject to change.

    A tax year runs from 6th April to 5th April the following year.

    Payments can be made by Direct Debit, bank transfer and cheque.

Changes and transfers

  • Yes, your child's Post Office Junior ISA can be transferred in full to another provider at any time.

  • Only the child can access the money in the account and only once they reach the age of 18.

  • Yes, you have 30 days to cancel the account if you change your mind. This 30-day period begins from the date you receive your Welcome Pack.

    You can cancel the account by phone or in writing. If you instruct us to cancel, any shares held will be sold. If the value of the account has fallen, the proceeds will be less than the amount that has been paid in.

    For details of your options following the cancellation of a transfer, please contact Customer Services. Cancellation rights are not offered on transfers between two Junior ISAs that are both provided by OneFamily.

Manage your account

Log into your Junior ISA

It’s easy to manage aspects of your ISA by access it online.

Contact us about your Junior ISA

If you can’t find the answer you need in our FAQs or your online account, here’s how to reach us.

Send us a message

Log into your account to contact us via our secure messaging platform.

By phone

Call us on: 0800 169 7500

  • Monday to Friday: 9am - 7pm
  • Saturday: 9am - 1pm
  • Closed Sundays

Complaints

If you’re not happy we’d like to know so we can do our best to put things right.

By phone

0800 169 7500

  • Monday to Friday: 9am - 7pm
  • Saturday: 9am - 1pm
  • Closed Sundays

By post

Write to us at: Post Office Junior ISA
OneFamily
16-17 West Street
Brighton
BN1 2RL

We aim to respond in full, with our final decision based on the evidence presented, within four weeks of receiving your complaint. If there’s a delay, we’ll explain why and when we hope to reach a decision.

Taking complaints further

If you’re not satisfied with how we’ve handled your complaint, you can refer it to the Financial Ombudsman Service.

Contact the Financial Ombudsman Service

Please make sure you’ve been through our own complaints procedure first. You should contact the ombudsmen within six months of our final decision.

By post

Write to: Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR
London

By phone

Call: 0800 023 4567

or 0300 1239 123

  • Monday to Friday: 8am - 5pm
  • Saturday: 9am - 1pm
  • Closed Sunday and bank holidays

Small print

Call charges: calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

 

OneFamily is a trading name of Family Assurance Friendly Society Limited (incorporated under the Friendly Societies Act 1992, Reg. No. 939F), of which Family Equity Plan Limited (Co. No. 2208249) is a subsidiary. Financial Services Register numbers 110067 and 122351 respectively. Registered in England and Wales at 16-17 West Street, Brighton, BN1 2RL, United Kingdom. Family Assurance Friendly Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Family Equity Plan Limited is authorised and regulated by the Financial Conduct Authority.

 

Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 512956. Registered in England and Wales (No. 07022885). Registered Office: Bow Bells House, 1 Bread Street, London, EC4M 9BE.

 

The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website.

 

Post Office Limited is registered in England and Wales (No. 2154540). Registered Office: 100 Wood Street, London, EC2V 7ER. Post Office and the Post Office logo are registered trademarks of Post Office Limited.