We offer a range of postal services to send, collect and return items, including regular sender services.
We provide a range essential financial services, from savings, borrowing to money transfers.
Plan your getaway with travel essentials including travel money, insurance and documents.
Protect what’s most important to you from your mobile phone to the future of your family.
Apply for passports, licences and permits, get documents certified, your identity verified.
We offer a range of other useful products and services.
For further information about the Horizon IT Scandal, please visit our corporate website
Have a question about or need some help with a Post Office Junior ISA? You may find what you need in the FAQs below, and you can manage aspects of your account online. If you still need support or have a complaint, there’s information below on how to reach us.
Post Office ISAs are provided by OneFamily. Savings in Post Office cash ISAs are deposited with Bank of Ireland UK.
Statements are issued quarterly. You can also receive a current valuation by phone or you can register to view statements online.
There is an Annual Management Charge of 1.5%. Charges will have the effect of reducing any growth in the fund value.
There are two types of Junior ISA available in the market – a stocks & shares Junior ISA and a cash Junior ISA. Your child can only hold one of each type. Post Office only offers a stocks & shares Junior ISA which is provided by OneFamily.
You can also open a Post Office Junior ISA by transferring at least £100 from an existing Junior ISA or Child Trust Fund held with another provider. Before making a decision to transfer your child's Junior ISA or Child Trust Fund you should check if your current provider will charge a fee.
Once the account is open, anyone can make payments into the account of at least £10.
The maximum amount that can be paid into the account is £9,000 in the 2023/24 tax year. If your child holds both a stocks and shares Junior ISA and a cash Junior ISA this limit is shared across both accounts.
The rules for Junior ISAs along with the amount that can be paid into the account are set by HMRC and are subject to change.
A tax year runs from 6th April to 5th April the following year.
Payments can be made by Direct Debit, bank transfer and cheque.
Yes, your child's Post Office Junior ISA can be transferred in full to another provider at any time.
Only the child can access the money in the account and only once they reach the age of 18.
Yes, you have 30 days to cancel the account if you change your mind. This 30-day period begins from the date you receive your Welcome Pack.
You can cancel the account by phone or in writing. If you instruct us to cancel, any shares held will be sold. If the value of the account has fallen, the proceeds will be less than the amount that has been paid in.
For details of your options following the cancellation of a transfer, please contact Customer Services. Cancellation rights are not offered on transfers between two Junior ISAs that are both provided by OneFamily.
It’s easy to manage aspects of your ISA by access it online.
Read our guides for help managing your savings account online.
Read our step-by-step guide on how to log into your account and perform tasks online.
Find out how to transfer money from your savings account to another linked account.
How to add a linked account to receive money from your savings or update your details.
It’s easy to get a new savings account when logged into your existing one. Read how.
A step-by-step guide to adding your contact details to your account or updating them if they’ve changed.
If you can’t find the answer you need in our FAQs or your online account, here’s how to reach us.
Log into your account to contact us via our secure messaging platform.
Call us on:
0800 169 7500
If you’re not happy we’d like to know so we can do our best to put things right.
0800 169 7500
Write to us at:
Post Office Junior ISA
16-17 West Street
We aim to respond in full, with our final decision based on the evidence presented, within four weeks of receiving your complaint. If there’s a delay, we’ll explain why and when we hope to reach a decision.
If you’re not satisfied with how we’ve handled your complaint, you can refer it to the Financial Ombudsman Service.
Please make sure you’ve been through our own complaints procedure first. You should contact the ombudsmen within six months of our final decision.
Financial Ombudsman Service
Harbour Exchange Square
0800 023 4567
0300 1239 123
Financial Ombudsman Service
Call charges: calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.
OneFamily is a trading name of Family Assurance Friendly Society Limited (incorporated under the Friendly Societies Act 1992, Reg. No. 939F), of which Family Equity Plan Limited (Co. No. 2208249) is a subsidiary. Financial Services Register numbers 110067 and 122351 respectively. Registered in England and Wales at 16-17 West Street, Brighton, BN1 2RL, United Kingdom. Family Assurance Friendly Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Family Equity Plan Limited is authorised and regulated by the Financial Conduct Authority.
Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 512956. Registered in England and Wales (No. 07022885). Registered Office: Bow Bells House, 1 Bread Street, London, EC4M 9BE.
The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website.
Post Office Limited is registered in England and Wales (No. 2154540). Registered Office: 100 Wood Street, London, EC2V 7ER. Post Office and the Post Office logo are registered trademarks of Post Office Limited.