chevron-right icon

How to add or edit your contact details

1. Log into your online account (for help, please see our ‘How to Log In to your Savings Account’ video, which can be found using the search tool in the top right of your screen)

2. Click on your name in the top right corner of your screen

3. Select “Contact Details” from the drop-down menu

4. Add or update your details. You can either provide new details of your email address, mobile and home phone numbers, or update the ones already provided

5. If you want to update your address, click on “Change address” in the bottom left of the screen

6. Enter your postcode in capitals (including a space), then click “Look up”

7. Select your address from the list provided

8. Click “Save”. For your security, following a change of address you will not be able to transact on your savings account(s) for one full business day

chevron-right icon down-arrow icon

Help with managing your savings account online

Help and support

Check the help available and how to use our other products and services.

Withdrawing savings to your linked account

You can use this to transfer money from your savings account into another account if it’s linked.

Add or edit your linked account details 

You can add a linked account to receive money from your savings, or update your details.

Take out a new online product 

Use the button below to get a new savings product, such as one of our ISAs.

chevron-right icon

Frequently asked questions

We understand that our customers may have questions and concerns.

We've created a dedicated page of frequently asked questions surrounding coronavirus to help. If you're unable to find what you're looking for and your query is urgent then call us using the relevant number above.