Logging into your account
Getting started
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The first time you log in you will see our guide to using our telephone and internet service. Please read it and, if you accept it, click on the "Agree" button at the bottom of the screen. Please do not close the page at this stage without selecting one of the options.
You can now change your six-digit security number to something more memorable. At the top right of your screen, click on "Welcome YOUR NAME" and select "Security" from the drop-down menu. Then follow the on-screen instructions.
When choosing your PIN, please make it memorable to you, but do not make it easy to guess. For instance, do not use your date of birth, the same number repeatedly, such as 111111, or a sequence of numbers, such as 123456.
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Once you’ve logged in the first time it’ll be quicker whenever you come back.
Visit the Post Office Savings page and click "Login" link at the top of the page. From the drop-down list select 'Savings'. This will take you to our secure log-in page, where you’ll need to:
- Enter your user ID
- Enter your date of birth in the format requested
- Enter the requested digits of your six-digit security number when prompted
- Click the ‘Log in’ button to complete your account login
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Yes, you can change your six-digit security number to something more memorable. To do this:
- Log into the online banking service
- At the top right of your screen, click on "Welcome YOUR NAME" and select "Security" from the drop-down menu.
- Follow the on-screen instructions
When choosing your PIN please make it memorable to you but do not make it easy to guess, i.e. don’t use your date of birth, the same numbers, eg 111111 or a sequence of numbers, eg 123456.
Other login questions
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You have three chances to enter your six-digit security number. If you enter the number incorrectly three times, you’ll need to call our Customer Service Centre on 0345 602 3409 to let them know you’ve been locked out of your account. We’ll then post you a new security number.
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Please call us on 0345 602 3409. We’ll reissue you with your user ID and/or six-digit security number. We’ll do this by post to the address registered with us. Your user ID and/or new six-digit security number will arrive separately within five working days.
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Call us on 0345 602 3409. We’ll reissue you with your user ID and/or six-digit security number. We’ll do this by post to the address registered with us. Your user ID and/or new six-digit security number will arrive separately within five working days.
Interest, withdrawals, deposits and statements
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We calculate interest daily on the total balance in your account at the end of the day at the relevant gross rate (if you meet our minimum balance criteria).
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Electronic transfers from your linked account are paid into your Online Saver the same business day the funds are received by us and we'll start paying interest immediately. Debit card deposits, which can only be made from your linked account, can be withdrawn against as soon as the money reaches your Online Saver.
Please note, the business day cut off is 5pm. Transactions made after 5pm will start to be processed from the next business day.
Deposits made by transfer from an eligible Post Office savings account (subject to the terms of that account), are available for withdrawal immediately.
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It normally takes one business day for withdrawals to reach your linked current account.
Please note, the business day cut off is 5pm. Transactions made after 5pm will start to be processed from the next business day.
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You'll benefit from a quarterly e-statement (when you make a deposit or withdrawal in that quarter). We'll email you when these are available to view in you online account.
Managing or closing your account
Making changes
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You can update your email address, phone numbers and postal address using our online banking service. To do so:
- Log into our online banking service
- At the top right of your screen, click "Welcome YOUR NAME"
- Select "Contact details" from the drop-down menu
- Follow the on-screen instructions
We’ll update your email address and phone number instantly. For your security, when you change your address you will not be able to transact on this account for one full business day.
If you wish to change your name, please write to us with your new details, providing evidence (eg a copy of your marriage certificate) at:
Post Office Savings
PO Box 87
Armagh
BT61 0BNPlease note if you did not provide a copy of your signature during the account opening process you will need to complete a Signature Mandate at the same time. Simply follow the on-screen instructions to do this.
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To help you manage your savings you can add a nickname to your account, for example, "money for wedding." To do this:
- Log into our online banking service
- Click "Options" on the product summary page relating to the account you wish to rename
- Select "Re-name account" from the drop-down menu
- Follow the on-screen instructions
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Yes, noting the below:
- Your new linked account must be a UK Bank or Building Society current account in your name
- Once changed there is a minimum of one full business day, before the account details can be used for withdrawals
Once your Post Office online savings account is open, log in to our online banking service.
- On the account summary page, select “Options” for the Post Office savings account you wish to amend
- Select “Link Account”
- Follow the on-screen instructions
If you are unsure which account number or sort code to use, please contact your bank or building society.
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No, you can only have one Online Saver Account. If you already have an account and you want to make additional deposits, you can do this up to the maximum deposit limit of £2,000,000.
Closing your account
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You can close your Online Saver by:
- Sending us a letter confirming you wish to close your account
- Logging into the online servicing site, or
- Calling our customer service centre
We’ll send the final balance, together with any accrued interest, to your linked account. If you wish to close your account, please print off your online statements beforehand.
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Any customers (or their representatives) who wish to reclaim their balance can do so in the following way;
Reclaim form: Fill out the reclaim form in the link and send it to Post Office Savings, PO Box 87, Armagh, BT61 0BN or you can;
Telephone: Call us on 0800 169 7500 to see if we can return your balance over the phone. For security and protection, we can only do this if certain criteria are met which we will confirm when we speak to you. If you held a joint account, please make sure both account holders are present.
All calls to 0800 numbers are free of charge whether made from a landline or mobile phone. Calls may be monitored or recorded for training and compliance purposes.
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Please contact us to tell us of the bereavement – we are here to offer you our full support. You can complete our online form on the Bank of Ireland UK website. As the provider of our savings products they can help you with your request. Or, call us on 0800 169 7500 (available Mondays to Fridays from 9am – 7pm and Saturdays from 9am - 1pm (closed Sundays and bank holidays).
We will use the information you have provided for identification purposes only in dealing with you in your role as the deceased customer’s Executor/Administrator or Nominated Next of Kin. Please read our privacy notice for full details on the types of personal information we collect, how we use it and who we may share it with.
Making changes
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You can update your email address, phone numbers and postal address using our online banking service. To do so:
- Log into our online banking service
- At the top right of your screen, click ‘Welcome YOUR NAME’
- Select 'Contact details' from the drop-down menu
- Follow the on-screen instructions
We’ll update your email address and phone number instantly. For your security, when you change your address you will not be able to transact on this account for one full business day.
If you wish to change your name, please write to us with your new details, providing evidence (eg a copy of your marriage certificate) at:
Post Office Savings
PO Box 87
Armagh
BT61 0BNPlease note if you did not provide a copy of your signature during the account opening process you will need to complete a Signature Mandate at the same time. Simply follow the on-screen instructions to do this.
-
To help you manage your savings you can add a nickname to your account, for example, "money for wedding." To do this:
- Log into our online banking service
- Click ‘Options’ on the product summary page relating to the account you wish to rename
- Select ‘Re-name account’ from the drop-down menu
- Follow the on-screen instructions
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You can close your Online Saver by:
- Sending us a letter confirming you wish to close your account
- Logging into the online servicing site, or
- Calling our customer service centre
We’ll send the final balance, together with any accrued interest, to your linked account. If you wish to close your account, please print off your online statements beforehand.
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Yes, but please note:
- Your new linked account must be a UK bank or building society current account in your name
- Once changed there is a minimum of one full business day before the account details can be used for withdrawals
Once your Post Office online savings account is open, log into our online banking service as follows:
- On the account summary page, select ’Options’ for the Post Office savings account you wish to amend
- Select ‘Link account”
- Follow the on-screen instructions
If you’re unsure which account number or sort code to use, please contact your bank or building society.
Other questions
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No, you can only have one Online Saver Account. If you already have an account and you want to make additional deposits, you can do this up to the maximum deposit limit of £2,000,000.
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Please contact us to tell us of the bereavement – we are here to offer you our full support. You can complete our online form on the Bank of Ireland UK website. As the provider of our savings products they can help you with your request. Or, call us on 0800 169 7500 (available Mondays to Fridays from 9am – 7pm and Saturdays from 9am - 1pm (closed Sundays and bank holidays).
We will use the information you have provided for identification purposes only in dealing with you in your role as the deceased customer’s Executor/Administrator or Nominated Next of Kin. Please read our privacy notice for full details on the types of personal information we collect, how we use it and who we may share it with.