We offer a range of postal services to send, collect and return items, including regular sender services.
We provide a range essential financial services, from savings, borrowing to money transfers.
Plan your getaway with travel essentials including travel money, insurance and documents.
Protect what’s most important to you from your mobile phone to the future of your family.
Apply for passports, licences and permits, get documents certified, your identity verified.
We offer a range of other useful products and services.
For further information about the Horizon IT Scandal, please visit our corporate website
For help with your Post Office Growth Bond please check the answers to common questions below first. You can also manage your account online and message us when you log in. And, if you still need support, our contact details are below too.
Post Office Growth Bond savings accounts are provided by Bank of Ireland UK.
Interest is paid gross, without the deduction of income tax.
For terms of one year, interest will be paid at the end of the term. If you choose an investment term of longer than one year:
Please note: interest is payable once your account has opened and your initial deposit has cleared.
Before opening a Growth Bond you should be sure that you will be able to leave your deposit untouched for the whole term. However, if in exceptional circumstances you need to withdraw all your money it may be possible, subject to approval.
By exceptional circumstances we mean an event outside your control, that you could not have reasonably foreseen when you opened the bond that is likely to cause you significant financial or personal detriment, eg bankruptcy or diagnosis of a terminal illness.
For clarity a house purchase would not typically classify as an exceptional circumstance unless failure to purchase the house would cause you significant personal detriment.
All closure requests must be sent in writing to us and include an explanation of the exceptional circumstance surrounding your request. We may ask for evidence and/or further information to be provided. Early closure is usually subject to a breakage fee. If the interest earned doesn't cover this, you may get back less than you put in.
There are no charges or fees, other than a breakage fee if you need to make a withdrawal, due to exceptional circumstances, during the fixed term.
We’ll write to you shortly before your bond matures to let you know the date of maturity and how much will be maturing. If you chose not to reinvest, we’ll put your funds into a variable rate savings account where you can access your savings when you choose by post, phone and online.
Any customers (or their representatives) who wish to reclaim their balance can do so in one of two ways:
Calling 0800 numbers: All calls to 0800 numbers are free of charge whether made from a landline or mobile phone. Calls may be monitored or recorded for training and compliance purposes.
If you’re facing a bereavement, we’re here to support you. Please let us know as soon as possible in one of two ways:
Complete our online form on the Bank of Ireland UK website. As the provider of our savings products, they will help with your request
Call our team on 0800 169 7500 (available Mondays to Fridays from 9am – 7pm and Saturdays from 9am - 2pm (closed Sundays)
We’ll use the information you have provided for identification purposes only in dealing with you in your role as the deceased customer’s Executor/Administrator or Nominated Next of Kin.
Please read our privacy notice for full details on the types of personal information we collect, how we use it and who we may share it with.
Manage your account and check your Growth Bond balance here.
Read our guides for help managing your savings account online.
Read our step-by-step guide on how to log into your account and perform tasks online.
Find out how to transfer money from your savings account to another linked account.
How to add a linked account to receive money from your savings or update your details.
It’s easy to get a new savings account when logged into your existing one. Read how.
A step-by-step guide to adding your contact details to your account or updating them if they’ve changed.
If you can’t find the answer you need in our FAQs or your online account, here’s how to reach us.
Log into your account to contact us via our secure messaging platform.
Call us on:
0800 169 7500
If you’re not happy we’d like to know so we can do our best to put things right.
Write to us at:
Post Office Customer Care
PO BOX 3191
Our aim is to resolve your complaint promptly and fairly, within the eight weeks set out by the Financial Conduct Authority. If your complaint requires significant investigation an update will be provided within four weeks.
If you’re not satisfied with how we’ve handled your complaint, you can refer it to the Financial Ombudsman Service.
Please make sure you’ve been through our own complaints procedure first. You should contact the ombudsmen within six months of our final decision.
Financial Ombudsman Service
Harbour Exchange Square
0800 023 4567
0300 1239 123
Financial Ombudsman Service
Call charges: calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.
Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 512956. Registered in England and Wales (No. 07022885). Registered Office: Bow Bells House, 1 Bread Street, London, EC4M 9BE.
The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website.
Post Office Limited is registered in England and Wales (No. 2154540). Registered Office: 100 Wood Street, London, EC2V 7ER. Post Office and the Post Office logo are registered trademarks of Post Office Limited.