Pet Insurance


They bring us joy, love and companionship throughout their lives, and for most they’re a member of the family. Pet insurance lets you give them the care they need without costing the earth.

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    5 star Pet Insurance

    defaqto expert rated: 5 star Pet Insurance 2022

    Lifetime £7k, Rabbit not rated

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Why choose Post Office?

  • We pay 98% of claims^
  • Multi-pet discount for each pet you insure^^
  • Vet fee cover up to £7,000 per policy year
  • Flexible cover options from Lifetime, Max Benefit and Time Limited
  • Unlimited 24/7 access to our Petcall line
  • Manage your Pet Insurance online via My Account Pet
  • Local advertising and reward
  • Third party liability (dog only)
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What's covered?

Maximum limits of cover for Post Office Pet Insurance

Cover Time Limited Max Benefit Lifetime Lifetime Lifetime
Pet type Dog & cat Dog & cat Dog & cat Dog & cat Rabbit
Veterinary fees £1500 £2000 £3000 £7000 £2000
3rd party liability (Dogs only) £2,000,000 £2,000,000 £2,000,000 £2,000,000 N/A
*Death from accident £500 £500 £1500 £2000 N/A
*Death from illness £500 £500 £1500 £2000 N/A
***Finding your pet £500 £500 £1500 £2000 £250
*Theft or straying £500 £500 £1500 £2000 N/A
Boarding fees due to customer hospitalisation****       £500 £500 £1500 £2000 £250
**Holiday cancellation £500 £500 £2000 £3000 N/A
Overseas travel 90 days 90 days 90 days 90 days N/A
Veterinary helpline, live chat and video 24/7   Yes Yes Yes Yes Yes

*Market value if receipt cannot be provided at time of loss. Dog must be microchipped for Theft or Staying cover

** Cancellation within 7 days of the holiday commencing

***Dog must be microchipped

****You or a member of your family is ill or injured and have to spend more than 48 hours in hospital and your pet stays in a licensed kennel or cattery while you are hospitalised

Terms, conditions and exclusions apply. Please see policy documents for further details.

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Our types of cover

Dog insurance

Look after your puppy with coverage from the Post Office. Our dog insurance protects from those unexpected vet bills.

Cat insurance

Post Office cat insurance has great features for when they need it most.

Rabbit insurance

Reassurance that your rabbit is covered for life with our lifetime cover.

Need to manage your account online?

If you need to check or manage your policy or make a claim .


Speak to us about pet related questions

Our service is here 24/7 for any pet related queries


Need to make a claim?

Login to My Account or download a claims form or call 0330 123 1921


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Pet Insurance FAQs

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Online quote

It's quick and easy to get a quote online

Call us

To get a quote over the phone or for sales-related queries. 8.30am - 6.00pm, Mon-Fri

Customer Services

0330 123 1921
For customer services and claims queries:
8.30am - 6.00pm, Mon-Fri
9.00am - 1.00pm, Sat

Things you need to know

0800: All calls to 0800 numbers are free of charge whether made from a landline or mobile phone. Calls may be monitored or recorded for training and compliance purposes.

0330: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

^Based on Pinnacle Insurance plc claims data between Sept 2020 and Sept 2021


^^Multi-pet discount is a minimum of £24 when insuring more than one pet as this is worked out at £1 per pet per month for each pet on a policy. Pets can have different cover levels. Discount deducted separately from any other offer.

Post Office® Pet Insurance is arranged, administered and underwritten by Pinnacle Insurance plc.

Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Post Office and the Post Office logo are registered trademarks of Post Office Limited.

Pinnacle Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, FRN 110866. Pinnacle Insurance plc is registered in England and Wales. Registered number 1007798. Registered Office: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX.

The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).