Rabbit Insurance

Your Post Office Rabbit Insurance policy can begin anywhere from 8 weeks to their 5th birthday.

As long as you keep paying your premiums once your rabbit’s insured, its cover can continue for life.

Contact the rescue centre, as most reputable centres will vaccinate their rabbits and should be able to tell you for certain. If they haven’t vaccinated your rabbit or don’t know its vaccination status, we recommend taking it to the vet. They’ll be able to tell you what course of action is recommended.

Yes. You’ll pay an excess per condition, which varies depending on factors such as your rabbit’s age and the condition being treated. On Lifetime policies, the excess will be fixed for each yearly period and reviewed annually. It may change if your circumstances do – for instance if you move home.

Until your rabbit reaches 5 years old, your excess will be a defined amount. We’ll let you know this following each annual review. After 5 years, the excess will change to either a new defined amount or a percentage of your contribution, whichever is greater. We’ll write to let you know a year in advance of any change.

Your rabbit is covered for accidental injury once the policy has been active for 3 days. It’s covered for illness, including poisoning, after the first 14 days of the policy.

A Lifetime policy gives your rabbit the most comprehensive protection, including cover for vet fees up to a maximum amount, which is reinstated each year. It ensures that any long-term chronic illnesses your rabbit develops, such as ongoing skin conditions or diabetes, will be covered for the rest of its life if the condition didn’t pre-date the policy.

Rabbit insurance policies vary. A Post Office Lifetime policy will typically cover:

• vet fees
• death from an accident or illness
• complementary treatment
• advertising fees and reward money if your rabbit goes missing, is stolen or strays
• boarding fees if you have to stay in hospital
• access to a veterinary helpline

You’ll find more information on the levels of cover for each of the above and exclusions in the policy document.

When you make a claim, it goes through 5 steps before it's completed. Our summary below outlines our online vet fees claims process:

1. Claim submitted: Once your rabbit has received treatment, you can submit your claim. All you need to do is answer a few questions, give us your vet's details, and tell us who we need to pay.
2. Awaiting vet completion: We'll contact your vet to confirm the treatment and costs. On average, vets come back to us in 8 days, depending on your vet. If they haven't responded, we'll chase your vet on days 5, 10, and 15.
3. Claim received: Your vet will have supplied us with the information we need to move forward.
4. Pending approval: Our assessors will review the claim and come to a decision. On average, it takes 5 days to assess a claim, but sometimes this can take longer if we need more information.
5. Claim completed: Once your claim is fully assessed, we'll let you know the outcome.

If you submit a paper claim form, the process is different and can take longer. Once you've downloaded and filled in your part, you'll need to pass it to your vet to complete. After completing their section, they'll post it to us for review.

If you submit your vet fees claim form online, you can track it with the My Account Pet claims tracker. For paper claim forms, you can only see their progress in the claims tracker once we've received it and uploaded the information to our system. If you're signed up for SMS notifications, we'll send you text messages with claim updates.

For customers who prefer paper-based communication, we'll keep you updated via letter.

Visit our Pet Insurance support page

No, we're unable to cover pre-existing conditions that are known before you take out your policy.

When you get a quote, we’ll ask if your rabbit has seen a vet for any reason other than their annual health check, routine vaccinations or other preventative care. We’ll request a few details about their condition from you and your vet and explain what we’ll cover and any exclusions that might apply on the policy.