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If you’re filling out a customs declaration form you will need to follow the steps below. Letters and large letters containing only correspondence, commercial invoices or shipping documents do not require a customs declaration.
Before preparing any goods for sending, please check whether or not an item is prohibited or restricted. There can be certain restrictions, on what you can send to certain individuals, organisations or countries.
You can always ask a member of staff in branch if you have additional questions.
Items sent via Royal Mail:
For items worth up to £270, make sure you include a completed and signed CN22 customs label.
If you are sending your item by a Royal Mail International Tracked, Signed or Tracked & Signed service, you can download this label here.
Here's how to complete a CN22 form.
If you are sending your item by Royal mail International Standard or Economy, your Post Office branch can give you the appropriate (barcoded) CN22 label.
For items worth over £270, complete and sign a CN23 form. You can download one, here. You can ask staff for help with this in-branch.
Items sent with Parcelforce:
Irrespective of value, items will require a customs declaration form which you can pick up in-branch. Any items sent with Parcelforce globalexpress will require the customs declaration form CP72 regardless of the destination
The sender is legally responsible for the information on the customs declaration, so it’s important to ensure that it is accurate and complete.
Put your customs form on the front of the item, as near as possible to the top left-hand corner - just don't cover up the address.
CN22 are customs forms, used when sending goods internationally. The forms are scanned by optical character recognition, so it is important to fill them in legibly, with as much information as you can, to avoid delays in your items being received.
There are two different CN22 labels that have the same content. The label for International Standard or Economy services carries a barcode and is available only in branch.
Here we describe the form used with Royal Mail International Tracked Signed and Tracked & Signed services.
Make sure your post gets exactly where it needs to go.
A guide to what you can and cannot send in the mail. Are you posting safely?
Easily send letters and parcels abroad with our inexpensive international postage service.
Know where your letter or parcel is and that it’s arrived safely.
Use our branch finder tool to find your nearest branch to send your parcels
Useful links, extra information and related mails services.