Customs forms for sending abroad

You will need to complete customs forms for goods sent outside the EU. You can get all the customs forms you need in-branch. But to speed the process up, you can also print these forms at home.

In the event of the UK leaving the EU without a deal, we expect the rules which apply to non-EU countries to be extended to EU countries, which means customs forms will be required for all countries outside the UK.

How it works

If you’re sending a parcel outside the EU you will need to follow the steps below. Letters and large letters containing only correspondence, commercial invoices or shipping documents do not require a customs form. You can always ask a member of staff in branch if you have additional questions.

1) Find the customs form you need

Items sent via Royal Mail:

For items worth up to £270, make sure you include a completed and signed CN22 customs label. Here's how to complete a CN22 form.

For items worth over £270, complete and sign a CN23 form. You can ask staff for help with this in-branch.

Items sent with Parcelforce:

Irrespective of value, items will require a customs declaration form which you can pick up in-branch. Any items sent with Parcelforce globalexpress will require the customs declaration form CP72 regardless of the destination

2) Complete, sign and attach custom forms

The sender is legally responsible for the information on the customs declaration, so it’s important to ensure that it is accurate and complete.

Put your customs form on the front of the item, as near as possible to the top left-hand corner - just don't cover up the address.

Customs forms

Before heading into branch you can print your custom forms at home and fill them in before you arrive.

CN22

Download form

CN23

Download form

How to complete a CN22 customs form

CN22 forms are the customs forms used for sending internationally. It is important to fill them in with as much information as you can to avoid delays in your items being received.

1 This means that customs officials can open the item if they need to inspect the contents
2 Completing this section will speed up clearance when your item reaches its destination – some countries have a different threshold for paying duty on gifts
3 Be as clear and detailed about the contents of your item as you can – it will help avoid delays or customs officials having to open your item
4 You should indicate the currency (eg. GBP) when stating the value of your item
5 This is the gross weight of your package
6 Signing here confirms that you as the sender are liable for the item, that the information you’ve provided is correct and that you are not sending anything dangerous
7 This box only needs to be completed if you are a business sending commercial items – if so, you need to provide the HS tariff code (you can find this on the WCO). You will also need to attach an invoice to the item