For further information about the Horizon IT Scandal, please visit our corporate website
Looking for help with items of mail you’ve already sent or posting services your plan to use in the future?
We’ll help you get the support you need from our partners Royal Mail and Parcelforce Worldwide – or from our own team if your enquiry’s about Post Office services.
On this page
Please visit the separate support page for our fast-drop mails service.
There’s an FAQ page on each of these posting topics. Just choose the one you need.
Need help with one of the following? Please contact Royal Mail or Parcelforce Worldwide directly, depending on the service you used:
Please visit their support page at: Royal Mail personal customer help
Visit the support page for businesses: Royal Mail business customer help
Deaf or hard of hearing customers can contact Royal Mail on: 0345 600 0606*
Please complete this form to praise Royal Mail colleagues Royal Mail compliments form
You can fill in this form to compliment Parcelforce Worldwide staff Contact Parcelforce Worldwide
If you’re unhappy with one of these issues, please contact Royal Mail or Parcelforce Worldwide directly to get help or send a compliant:
Visit the Royal Mail support page and select "complaints & claims" Royal Mail complaints
Please check the Parcelforce Worldwide page on how to make a complaint Parcelforce Worldwide complaints
If you have a question, feedback or a complaint about our services, here’s how to get in touch with us.
Contact the Post Office support team for anything relating to:
Please complete our enquiries form to tell us what you’d like to know or share feedback on our services.
If you’re not happy let us know and we’ll do our best to put things right.
Call charges: calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.
