If you want to make a claim for lost, damaged or delayed items and you’ve bought a Parcelforce Worldwide service, please visit their informational page first to ensure you are able to do so. You may need to submit a claim to ParcelForce Worldwide using their form. This form can be picked up in any Post Office branch. Find out more about submitting a claim via ParcelForce using their help page.
When you buy a Parcelforce Worldwide service, compensation is included as standard. It’s important to check that the compensation offered adequately covers the item you’re sending. If it doesn’t you may want to purchase additional compensation. You can do this at the point of purchase in your Post Office branch, either at a counter or using the self-service kiosk machines.