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Banking Hubs: bringing banking back to communities

Find out how Banking Hubs are helping to keep banking local. They make it easy to withdraw cash, pay in money and meet representatives from major UK banks, all in one place.

Last updated: 15/9/2025

Three people in black uniforms stand outside a red brick building labelled 'Banking Hub' with white trim and large windows. It proudly stands on a high street

What is a Banking Hub?

Banking Hubs are shared spaces in the heart of communities where you can do your banking. They’re funded by Cash Access UK and operated by Post Office. And they’re run in partnership with some of the UK’s major high street banks to bring shared cash and banking services to your community.

Inside each hub, you’ll find a counter staffed by a Post Office team. They can help with you with banking services for both personal and business accounts. And they’re often managed by one of our local postmasters.

Hubs also include a private space where you can talk to community bankers from different banks. This is generally on specific days of the week, though the banks and the days they’re on site can differ by hub.

What can you do at a Banking Hub?

You can do all this at Banking Hubs:

  • Take out cash from your account
  • Pay in cash and cheques
  • Check your balance
  • Request change (with business accounts for some banks)
  • Meet a representative from certain banks on selected days

The services available and what you’ll need to bring in are determined by your bank.

Our banking services page lists the banks whose services you can access at Banking Hub counters, and which services are available.

A person wearing a light-colored shirt, standing against a plain, light-colored background

Cath, retired nurse

Cath likes using cash to help her budget. But when her bank closed, getting cash became hard because nearby ATMs were gone or charged fees.

Now, she visits her town’s new Banking Hub to take out money and check her balance easily.

“It feels just like a bank,” she says. “It’s great, and it’s ours!”

Two people sit across from each other at a desk in a bank-style setting. One wears a shirt, branded jumper and name tag. A wall sign behind them reads: 'Welcome to convenient banking in the heart of your community”

Talk with your community banker

If you need advice about your bank account, other services from your bank or other financial support, you can meet with community bankers at Banking Hubs. Each hub offers five community banking days per week, with each day hosting a different bank.

Depending on the hub, representatives could be from any of the following. Check in your nearest hub’s window or ask the team which banks’ community bankers visit and when.

  • AIB (NI)
  • Bank of Ireland UK
  • Bank of Scotland
  • Barclays
  • Danske Bank
  • Halifax
  • HSBC UK
  • Lloyds Bank
  • NatWest
  • Royal Bank of Scotland
  • Santander UK
  • TSB Bank
  • Ulster Bank
  • Virgin Money

Please also note this list could change.

In most cases community bankers operate on a walk-in, first come first served system. Some banks may let you pre-book appointments but check with your local hub team. You can discuss in private anything you’d like to, from savings, mortgages and loans to other banking questions.

A smiling person wearing a white top sorts clothes on hangers in a clothing store, with various shirts and jackets visible

Lisa, business owner

Lisa runs an independent clothing and accessories shop.

When her bank closed, she worried about the long trips to deposit her cash takings and where to get financial support.

Now, she uses her local Banking Hub to pay in cash and cheques. She also meets with a community banker there every six months.

Just need to deposit money?

If you just need to pay in cash or cheques, withdraw money, check your balance or get change for your business, you can do it at a Banking Hub if it’s convenient. But you can also do it any Post Office branch.

  • Post Office branches offer banking services for personal and business accounts
  • There are over 11,500 Post Office branches across the UK
  • 4,000 branches are open seven days a week

You don’t need an appointment. Just walk in and get it done.

A person wearing a grey t-shirt tends to plants in a sunlit garden filled with greenery

Josh, self-employed gardener

Josh often gets paid in cash by his customers. It builds up quickly so, for peace of mind, he needs bank it often. But this was tricky when his local bank closed.

Then a Banking Hub opened nearby. Now he goes every week, saving time and getting help from the friendly team there.

“I can’t fault them,” he says. “They make it really easy.”

Key takeaways

  • Banking Hubs provide face-to-face banking with support from major banks
  • You can talk to a community banker about loans, savings or other services
  • For banking services like taking out cash and paying money in, visit a Post Office branch

Find your nearest Banking Hub or request one near you

Banking Hubs

Common questions about Banking Hubs

  • You can pay in money, take out cash and check your balance in thousands of Post Office branches around the UK that offer banking services. Banking Hubs offer these services too, but in a setting more like a traditional bank. They also offer the chance to speak with community bankers from selected banks on certain days of the week.

  • No, Banking Hubs only offer banking services. To send mail or post parcels, visit one of our regular Post Office branches, where you can also do everyday banking. Find your nearest branch

  • Yes. Banking Hubs provide everyday banking services for anyone with an account at a participating bank. Even if your bank has branches, a hub may be closer and more convenient.

  • You can check for the nearest Banking Hub by visiting the Cash Access UK website.

  • Read more

  • Not yet. Banking Hubs are opening in some areas, but every Post Office branch offers everyday banking services. Visit our Banking Hubs page for more information, including if we’re opening a hub near you.

  • Post Office branches are very safe for banking. We have one of the largest secure Cash and Valuables in Transit (CViT) networks in the UK. In December 2024, our branches handled over £3.7 billion in cash transactions, showing how secure and reliable our services are.

Banking and paying bills

  • Everyday banking

    Access your personal or business bank account at any of Post Office branch. Pay in cash and cheques, withdraw money or check your balance

  • Banking Hubs

    Do your banking face to face at a growing number of Banking Hubs, operated by Post Office in partnership with major banks

  • Bill payments

    Pay your utility bills, rent and council tax or buy top-ups, transport tickets and more at 24,000 Post Office and Payzone locations UK-wide

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Footnotes

1 Some banks may charge for certain services. Please ask your bank for details. Some restrictions apply. Your bank may choose to offer some or all services through Post Office. Please ask staff for details.