Your new password must follow our password policy:​ ​

Must be a minimum of 8 characters​

1 upper-case letter​

1 lower-case letter​

1 number​

1 special character.

For ease, it can be one of the following = + - ^ $ * . [ ] { } ( ) ? " ! @ # % & / \ , > < ' : ; | _ ~ `​ ​

Please note our new system does not accept ‘£’ within passwords so please do not use this symbol.

We recommend that you use Google Chrome or Safari web browser and accept cookies, in particularly functional and performance cookies, to avoid technical issues preventing you receiving the email. Please also make sure your browser is up to date, your mail box is not full and your out of office is off.​ ​

Please check all your junk and spam folders and add no.reply@postoffice.co.uk as a safe sender in your contacts. If it still hasn’t arrived, please click on the ‘request new code’ link. If the problem persists, please contact us directly.

If you request the verification codes multiple times the previous ones will be invalid/expire and may show up as an error alert. Please use the latest email with a code. If this doesn’t work then request a new one but wait for the email to arrive before requesting another one.

The email address you have entered matches an existing Post Office account, however not the email address of an existing Online Drop & Go account. If this happens, when you log in you will arrive on the Drop & Go My Account page and will ask you to register for a Drop & Go account.​ ​

If you already have a Drop & Go account number choose the option ‘Link Drop & Go account’, enter your eight digit Drop & Go account number and the postcode that your Drop & Go account is registered to. You will then be able to access your online account.

Yes, you can still check your balance, and top-up in branch, regardless of this change. The branch will not be able to solve any log-in problems.

This is most likely due to a caching issue with your web browser, this saves web files from previously visited web pages on your device for faster viewing of these pages in the future.​ ​

In this case your browser is still retaining the old Drop & Go service in your cache. This can be resolved by clearing your browser cache and restarting the browser.