Car Insurance FAQs

Your car insurance policy will provide the cover shown on your motor Schedule of Insurance for up to 60 days in any period of insurance while you are using the car within the countries referred to at https://www.mib.org.uk/

The UK left the EU on 31st January 2021 and an agreement with the EU has been reached which means that Green Cards will be required as proof of insurance when driving in the EU and EEA. 

You will need to carry a Green Card when driving in the EU and EEA. Those who travel without one may be breaking the law and may not be allowed to drive in the country they are visiting. Vehicles towing a trailer or caravan will also need a separate Green Card for the trailer or caravan.

If you require a Green Card for your vehicle and caravan/trailer - please contact us 21 days before you are travelling, and we will arrange for one to be sent to you. 

In addition to a Green Card, you will need to take your driving licence and V5C logbook with you and display a GB sticker on your vehicle. You may also need an International Driving Permit to drive in some EU/EEA countries.

Please keep an eye on this page and the following websites for further updates around any changes to requirements.

Driving Abroad

Vehicle Insurance and Driving Abroad

International Driving Permits

The Motor Insurance Bureau

Please check the UK government web site for details of if a GB sticker is needed on your vehicle.

You can pay annually or in monthly instalments. To pay by monthly instalments you will need to enter into a credit agreement (subject to status). You can pay by credit / debit card or direct debit but your first payment must always come from a credit / debit card. 

If you choose to pay by monthly instalments, you will be charged for the credit and this is indicated by the APR %. This means you pay more than you would for an annual lump sum payment arrangement.

We're afraid not.

Go to our car insurance application where you can retrieve your quote. Enter your quote reference in the "retrieve an existing quote" section and follow the instructions given.

You can download your document policy pack at the time of purchase or alternatively they can be posted out to you thereafter. Your certificate of insurance should arrive in the post within 7 working days of purchase. You can also access your documents online via the Self-Service Centre.

We'll send a renewal notice 28 days before your renewal date, which will give you instructions about any actions you may need to take.

It means that your policy will renew automatically when your policy comes up for renewal next year. It is a convenient stress-free way of staying insured. We’ll send a reminder 28 days before your Renewal date so you can check the details and make sure you are still happy to go ahead.

If you change your mind and want to opt out of an automatic renewal it is easy to do. Either go onto Your Account or call the Contact Centre to make the change.

Please call the claims helpline on 0345 073 1005.

Please call us on 0345 073 1002 where further information and assistance will be available to you in the event of a claim.

Please call us on 0345 073 1002. Charges and fees may be applicable when cancelling your policy before or after the 14 day cooling off period. Please see policy documents for full details.

If you need to drive to a single place of work and you have commuting cover, your insurance cover is still valid. If you don’t have cover for commuting, you will need to contact us to update your cover.  

If you’re using your own private car for voluntary purposes to transport medicines or groceries to support others who are impacted by Covid-19, your cover will not be affected. You don’t need to contact us to update your cover.

If you’re a key worker and using your own car to drive to different locations for work purposes because of the impact of Covid-19, you will need to contact us to update your cover.

Yes, we’re here to help. We’re aware that there may be an impact on people’s livelihoods due to Covid-19. If you think you may be unable to maintain your regular policy payments, please contact us as soon as possible on 0345 073 1002. Our opening hours are Monday-Friday 8am-8pm, Saturday 9am-5pm, Sundays – closed, Bank Holidays 9am-5pm.

We have specialists on hand who can discuss your individual circumstances and agree how we can help with your financial situation. There are several ways we may be able to help including; moving your payment dates, agreeing partial payments or payment holidays in the short term and removing any fees applied to your policy.

Don’t wait until you miss a payment as we can help you in advance. We ask that you don’t cancel your payments or direct debits as this can result in your policy being cancelled and we don’t want you to be left uninsured, please get in touch with us in the first instance.