Car Insurance FAQs

You may have heard in the news that in the event of a no deal Brexit, customers who will be driving in the EU after the UK leaves may be required under EU regulations to obtain a Green Card from their insurer as proof of insurance. 

If the UK leaves the EU without a deal on 31st October 2019 and the European Commission does not make a decision to exempt UK registered vehicles from being checked for proof of insurance, you will need to carry a Green Card when driving in the EU and EEA. Those who travel without one may be breaking the law and may not be allowed to drive in the country they are visiting. Vehicles towing a trailer or caravan will also need a separate Green Card for the trailer or caravan. 

If you are travelling before 31st October and returning after this date - please contact us 21 days before you are travelling and we will arrange for a Green Card to be sent to you in case it may be required. 

If you are travelling after 31st October 2019 - please contact us 21 days before you are travelling and we will arrange for one to be sent to you if required.  

Please keep an eye on the following websites for further updates around any changes to Green Card requirements.

• Prepare to drive in the EU after Brexit URL: https://www.gov.uk/guidance/prepare-to-drive-in-the-eu-after-brexit 
• International Driving Permits: https://www.gov.uk/guidance/international-driving-permits-for-uk-drivers-from-28-march-2019#driving-abroad-before-28-march-2019 
• The Motor Insurance Bureau: https://www.mib.org.uk/driving-abroad-eu-exit 

Your car insurance policy will provide overseas cover for European trips for up to 60 days for any trip you take within the European Union (at the same level of cover you have in the UK).

You could pay annually or in monthly instalments. To pay by monthly instalments you will need to enter into a credit agreement (subject to status). You can pay by credit / debit card or direct debit but your first payment must always come from a credit / debit card. 

We're afraid not.

Go to our car insurance application where you can retrieve your quote. Enter your quote reference in the "retrieve an existing quote" section and follow the instructions given.

We’re afraid not.

No, we do not accept any No Claims Discount from motorcycle insurance for a car insurance policy.

You can download your document policy pack at the time of purchase or alternatively they can be posted out to you thereafter. Your certificate of insurance should arrive in the post within 7 working days of purchase. You can also access your documents online via the Self-Service Centre.

You will receive a renewal notice 21 days before your renewal date, which will give you instructions about any actions you may need to take.

Please call the claims helpline on 0345 073 1005.

Please call us on 0345 073 1002 where further information and assistance will be available to you in the event of a claim.

Please call us on 0345 073 1002. Charges and fees may be applicable when cancelling your policy before or after the 14 day cooling off period. Please see policy documents for full details.