Car Insurance FAQs

The spread of Coronavirus (Covid-19) is unprecedented in modern times and we understand this is an incredibly difficult time for families and businesses. Insurers want to support those who are affected by the impact of Covid-19, as well as those who want to help their communities in these challenging times.
ABI motor insurers have pledged to:

1.    Support those who need to make a claim. Insurers have implemented business continuity plans and work closely with service providers to do everything possible in these challenging circumstances to continue to handle claims and support their customers.  We recognise there will be many customers who will need additional support and insurers will prioritise those in vulnerable circumstances.

2.    Support those who cannot work from home. If you have to drive to your workplace because of the impact of Covid-19, your insurance policy will be valid. You do not need to contact your insurer to update your documents or extend your cover.

3.    Support those who use their cars to help their communities. If you are using your own car for voluntary purposes to transport medicines or groceries to support others who are impacted by Covid-19, your cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover.

4.    Support our key workers. If your work* is critical to the national response to Covid-19 and you need to use your own car to drive to different locations for work purposes because of the impact of Covid-19, your cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover.

*everyone who works in one of the critical sectors listed by the government.

Association of British Insurers
20 March 2020
 

There are two potential scenarios that those intending on driving in the EU from 1 January 2021 need to be aware of.

EU agrees to exempt UK residents from requiring a green card – If the European Commission decides to exempt UK drivers from requiring proof of motor insurance – known as a ‘green card’ – to drive in the EU and EEA, we will not be issuing these to customers. Your Certificate of Insurance will provide the required proof of insurance.

UK residents require a green card to Drive in EU / EEA – If the European Commission decides that UK drivers need to carry a green card for driving in the EU and EEA, you can get one by contacting us.

- If you are travelling before 31 December 2020 and returning to the UK after 1 January 2021 - please contact us and we will arrange for a green card to be sent to you in case it may be required.

- If you are travelling after 1 January 2021 - please contact us 21 days before you are travelling and we will arrange for one to be sent to you if required.

Those who travel without a green card may be breaking the law and may not be allowed to drive in the country they are visiting. Vehicles towing a trailer or caravan will also need a separate green card for the trailer or caravan.

Northern Ireland customers We will automatically be issuing green cards to all existing customers who have a live policy on 30 November 2020 and a policy end date after 1 January 2021, just in case it will be required. These have been posted out to you and will cover you up to the end of your policy. If you are purchasing or renewing a policy from 1 December 2020 onwards, please get in touch with us and we will arrange for one to be sent to you if required.

Please keep an eye on this page and the following websites for further updates around any changes to requirements.

Driving Abroad

Driving Permits

The Motor Insurance Bureau

Your car insurance policy will provide overseas cover for European trips for up to 60 days for any trip you take within the European Union (at the same level of cover you have in the UK).

You can pay annually or in monthly instalments. To pay by monthly instalments you will need to enter into a credit agreement (subject to status). You can pay by credit / debit card or direct debit but your first payment must always come from a credit / debit card. 

We're afraid not.

Go to our car insurance application where you can retrieve your quote. Enter your quote reference in the "retrieve an existing quote" section and follow the instructions given.

We’re afraid not.

No, we do not accept any No Claims Discount from motorcycle insurance for a car insurance policy.

You can download your document policy pack at the time of purchase or alternatively they can be posted out to you thereafter. Your certificate of insurance should arrive in the post within 7 working days of purchase. You can also access your documents online via the Self-Service Centre.

You will receive a renewal notice 28 days before your renewal date, which will give you instructions about any actions you may need to take.

Please call the claims helpline on 0345 073 1005.

Please call us on 0345 073 1002 where further information and assistance will be available to you in the event of a claim.

Please call us on 0345 073 1002. Charges and fees may be applicable when cancelling your policy before or after the 14 day cooling off period. Please see policy documents for full details.