Car Insurance FAQs

You may have read in the news that in the event of a no deal Brexit, customers who will be driving in the EU after the UK leaves will be required under EU regulations to obtain a Green Card from their Insurer as proof of insurance.

Further to the EU granting the UK an extension to the Brexit process until 31st October 2019; this means that at this time, Green Cards are not required for driving in the EU and we will not be sending out any further Green Cards for customers travelling between now and 31st October 2019.

We will continue to monitor developments and if there is a need for us to issue Green Cards for travel after 31st October 2019 - please contact us 21 days before you are travelling and we will arrange for one to be sent to you.

If you are travelling later in the year, please keep an eye on the following websites for further updates around any changes to Green Card requirements.

• Prepare to drive in the EU after Brexit URL: https://www.gov.uk/guidance/prepare-to-drive-in-the-eu-after-brexit
• International Driving Permits  URL: https://www.gov.uk/guidance/international-driving-permits-for-uk-drivers-from-28-march-2019#driving-abroad-before-28-march-2019
• The Motor Insurance Bureau: www.mib.org.uk

Your car insurance policy will provide overseas cover for European trips for up to 60 days for any trip you take within the European Union (at the same level of cover you have in the UK).

You could pay annually or in monthly instalments. To pay by monthly instalments you will need to enter into a credit agreement (subject to status). You can pay by credit / debit card or direct debit but your first payment must always come from a credit / debit card. 

We're afraid not.

Go to our car insurance application where you can retrieve your quote. Enter your quote reference in the "retrieve an existing quote" section and follow the instructions given.

We’re afraid not.

No, we do not accept any No Claims Discount from motorcycle insurance for a car insurance policy.

You can download your document policy pack at the time of purchase or alternatively they can be posted out to you thereafter. Your certificate of insurance should arrive in the post within 7 working days of purchase. You can also access your documents online via the Self-Service Centre.

You will receive a renewal notice 21 days before your renewal date, which will give you instructions about any actions you may need to take.

Please call the claims helpline on 0345 073 1005.

Please call us on 0345 073 1002 where further information and assistance will be available to you in the event of a claim.

Please call us on 0345 073 1002. Charges and fees may be applicable when cancelling your policy before or after the 14 day cooling off period. Please see policy documents for full details.