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Enhanced Travel Disruption Cover

Any number of events can ground flights and delay holidays. Our Enhanced Travel Disruption Cover could let you claim for costs that result from these delays or abandoning your holiday altogether in certain situations

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Travel Insurance – important information for coronavirus/Covid-19


Please be advised that in light of Coronavirus (COVID-19) and the global impact currently being experienced, the Post Office has taken the difficult decision to temporarily suspend all new Travel Insurance sales.


Existing Travel Insurance policies are unaffected and will remain valid. If you need to make a claim, please follow the claims process in your policy terms and conditions.


For further information we ask customers to review our frequently asked questions, our Travel Alerts page and the Foreign and Commonwealth Office (FCO) for the latest advice.


Please be aware we are receiving unprecedented volumes of calls to our Contact Centre and are doing everything we can to answer your queries. We are asking customers who are not travelling in the next 5 days to use our digital channels for support, so that we service customers with imminent travel dates.


We at The Post Office remain dedicated to supporting our customers and will continue to monitor the situation and provide updates.

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Protection for airspace closure

Few of us can forget the holiday mayhem that dogged travellers when drone sightings closed Gatwick’s airspace. If this happens to you then getting compensation might be a priority.

So we’ve got airspace closure cover to keep things simple. If airspace closure grounds flights for more than 24 hours, you can make a claim for abandonment. If you’re already in the air and this stops you from landing at your destination or returning to the UK, you can claim for additional travel and accommodation costs then too.

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What’s covered?

Terms and conditions apply. Please see policy wording for full details.


Delay and Cancellation after 24 hours

If you get past the 24-hour delay point and decide that you’d rather go home and put the whole ordeal behind you, we’ll cover your pre-paid travel and accommodation costs. >


Disruption in transit

Being stuck on a plane isn’t everyone’s idea of fun, but it happens. We’ll cover you for each full day you are delayed for any unexpected travel and accommodation expenses you incur. >

Medical Emergencies

24/7 medical emergency line

In a medical emergency, the last thing you need is delay, especially after a serious event. So our medical emergency helpline, based in UK call centres, is open 24/7 – whenever you need it. >

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Why choose Post Office?

  • We’re an award-winning travel insurance provider †
  • Loads of add-on cover options for every traveller
  • Cancellation of your trip in some circumstances
  • 24/7 emergency medical assistance line

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    Our awards speak for themselves

    Post Office has won a ‘Best Travel Insurance Provider’ award at the British Travel Awards.


    Post Office has won a Best Online Travel Insurance provider award at the Your Money Awards.

Your Money 2019
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Enhanced Travel Disruption – Airspace Closure Cover FAQs

What is airspace closure?

The clue’s in the name with this one. It’s when government authorities such as the Civil Aviation Authority close airspace preventing flights from taking off or landing for safety or security reasons.

The cause of airspace closure may not be obvious, but as a traveller, all you’ll want to know is if and when you’ll be able to get your trip underway or return home. Airspace closure is uncommon but, when it happens, it can cause major delays.

What is airspace closure cover?

Covering against airspace closure is a paid add-on to a travel insurance policy that offers cover for your pre-booked travel and accommodation expenses if the closure of airspace exceeds 24 hours. Or, if you have already departed, it offers cover for additional travel and accommodation expenses you incur for every day you cannot reach your destination or return home (up to a limit).

What isn’t covered?

You would need to exhaust all other avenues for claiming compensation before making a claim on your travel insurance policy. There are certain situations where airlines have to give you compensation and some where it is discretionary, so they should be your first port of call. You wouldn’t be covered if you decided to cancel your trip before a continuous delay of 24 hours had elapsed. Nor would you be covered if the delay to your flight – even if you eventually got it – was fewer than 24 hours.

What about return flights?

If you have this cover, then it applies to both outbound and inbound flights – so if you’re prevented from returning to the UK due to airspace closure at your destination airport, and the delay is longer than 24 hours, then you can make a claim there too.

What if I’ve taken off?

If you’re stuck in the air, endlessly circling the airport because the runways are closed or if you are re-routed to a different airport and need to take an alternative means of returning home from the new destination due to airspace closure, then you may be able to claim for additional accommodation and travel expenses incurred.

Still have questions about travel insurance?

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Travel Insurance cover types

Single Trip

  • Cover for a one-off trip in the UK or abroad.
  • Perfect for one-off trips or longer holidays up to 365 days >

Annual Multi-Trip

  • Cover for multiple trips for a 12 month period
  • You can go away multiple times in the policy year with various trip durations available >
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> Terms and Condition's apply. Only available on Economy, Standard and Premier policies.


Small Print


Post Office® Travel Insurance is arranged by Post Office Limited and Post Office Management Services Limited. 


Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Post Office and the Post Office logo are registered trademarks of Post Office Limited.


For Economy, Standard and Premier Policies


Post Office® Travel Insurance is underwritten by Great Lakes Insurance SE, UK Branch, and administered by Collinson Insurance Services Limited, FRN 311883.


Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. Registered number of HRB 230378 in the commercial register. UK Branch office: Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ. Great Lakes Insurance SE, UK Branch, is authorised by Bundesanstalt für Finanzdienstleistungsaufsicht and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority under FRN 769884. Details about the extent of its regulation by the Financial Conduct Authority and Prudential Regulation Authority is available on request.


Collinson Insurance Services Limited is registered in England & Wales, registered number 758979. Registered Office: Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU. Collinson Insurance Services Limited is authorised and regulated by the Financial Conduct Authority, FRN 311883.