Privacy queries
For questions about our privacy policy, how we use your data or to request the details we hold about you
A provider you can trust
Post Office is the UK’s largest retail network and largest financial services chain. We’ve more branches than all banks and building societies put together.
That’s a reach and responsibility we take very seriously. We’re committed to protecting any personal details we hold about you, being clear how and why they’re used, and respecting your privacy in everything we do.
What data we may collect about you
How we use it
Information about your rights
How you can get in touch with us
Other ways we may use your data to help improve what we do
Using our main website
How we manage our direct marketing activities
What happens when you contact our customer care teams
Other ways we may use your data to help improve what we do
Post Office Limited and Post Office Management Services Limited are registered in England and Wales. For more please refer to the full company information page.
You can request any personal details we hold about you any time from:
data.protection@postoffice.co.uk
Post Office Data Protection Officer, 100 Wood Street, London, EC2V 7ER
For more on our privacy practices and your rights, contact our Information Rights Team:
information.rights@postoffice.co.uk
Post Office Information Rights Team, 100 Wood Street, London, EC2V 7ER
When you submit an online form, request a quote or buy a product or service from Post Office or our partners, we collect your name and contact details. These could include your email, postal address and phone number.
We may also collect opinions or other data you’ve shared in forms, surveys, correspondence with our customer care teams and on phone calls.
If you apply for and use Post Office products and services, we’ll gather data to help you benefit from them. See the links to our product-specific privacy policies for how.
When you visit this website, we record your IP address, when you visited, which pages you looked at, plus information about your device, operating system and browser. This data is gathered using commonly used tools such as cookies and web beacons.
To enrich the data about you in our database, we compare it with external sources. This helps us tailor our communications with you and offer only products and services you may be interested in (if you’ve chosen to receive marketing).
It also informs us of some changes, such as when email addresses are no longer valid or mail has been returned, so we can stop sending marketing.
There are lots of reasons we collect your personal details. Here are the most common.
Our obligation to provide Post Office products and services (‘performance of a contract’)
Personal details enable us to provide the products or services you buy from us. Please check the individual privacy policies for these products using the links provided below.
If you give your permission (‘Consent’)
We’ll contact you about offers and deals we think will be of interest in only the ways you let us. To change these permissions at any time, you can:
If we have a justifiable reason (‘legitimate interests’)
These reasons can include:
If we have to do something by law (‘legal obligation’)
In exceptional circumstances (‘vital interests’)
We may use your information in rare situations to protect your vital interests or those of others. For example, to trace a missing person or if someone’s life could be in danger.
We do not sell your information to anyone. And we only pass it on to these trusted partners, service partners and regulators:
See the links to individual privacy policies below for more product-specific details.
The time we keep personal information for depends on why we have it and how we use it:
Please check our product-specific privacy policies for further details. You’ll find links below.
Your personal information may be processed outside the European Economic Area (EEA) where privacy laws may not provide protection to the same level as in the UK.
Before any transfer takes place, we’ll take steps to make sure your personal information will be adequately protected, as required by the UK Data Protection Act, with safeguards such as standard contractual clauses are in place. For more information, please see the individual product or service privacy policies below or email us at data.protection@postoffice.co.uk.
When you use this website, transact in our branches or submit queries, your information can be viewed by service providers in India and the Philippines who run the platform on our behalf. Contracts are in place (known as an ‘EU Model Clause’) to allow the data to be transferred and managed securely, to the standards required by the UK Data Protection Act.
Contact us
For more information or to request any of these rights, please contact:
We take the security of your personal information seriously and will take all reasonable and proportionate steps to protect it.
To safeguard all personal details under our control – both on and offline – from improper access, use, alteration, destruction and loss, we’ve put technology and security policies, rules and measures in place.
Cookies are small text files that are saved to the hard drive of any device you use to visit a website. At Post Office, we use them to improve and personalise your experience when you visit ours. Find out more, and see how you can manage their use, in our cookies policy.
Different Post Office products and services have additional privacy policies.
You can check them here:
This privacy policy was last updated on 11, May 2018.
Our partner companies, which supply products or services on behalf of Post Office, have privacy policies of their own. These are the responsibility of the partners, not Post Office. You can check them here:
For questions about our privacy policy, how we use your data or to request the details we hold about you
Email us at: data.protection@postoffice.co.uk
For any other queries or comments about Post Office, our products and services please visit our contact us page.