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Free welcome box

When you take out a Post Office pet insurance policy. Enter promo code PETBOX. Full terms and conditions apply.

About the box

Why choose Post Office?

  • We pay 99% of claims^

  • Multi-pet discount for each pet you insure^^ 

  • Vet fees cover up to £2,000 per policy year

  • Lifetime cover 

  • Unlimited 24/7 access to our Petcall line

  • Manage your policy online via ‘My Account: Pet’

  • Local advertising and reward

What’s covered?

Lifetime cover for Post Office Rabbit Insurance

*If you or a member of your family is taken ill or injured and have to spend more than 48 hours in hospital, and your pet stays in a licensed kennel or cattery while you are hospitalised.

Terms, conditions and exclusions apply. Please see the policy documents for further details.

Cover

Lifetime

Veterinary fees

£2,000

Finding your pet

£250

Boarding fees due to customer hospitalisation*

£250

Complementary treatment

£500

Physiotherapy

£500

CT/MRI scan

No limit

Veterinary helpline, live chat and video 24/7

Yes

Veterinary fees

Veterinary fees

£2,000

Finding your pet

Finding your pet

£250

Boarding fees due to customer hospitalisation*

Boarding fees due to customer hospitalisation*

£250

Complementary treatment

Complementary treatment

£500

Physiotherapy

Physiotherapy

£500

CT/MRI scan

CT/MRI scan

No limit

Veterinary helpline, live chat and video 24/7

Veterinary helpline, live chat and video 24/7

Yes

Ready to get a quote?

Let’s find the right rabbit cover for you. Get a quote for Post Office Rabbit Insurance or retrieve a quote you’ve started

Common rabbit insurance questions

  • Your Post Office Rabbit Insurance policy can begin anywhere from 8 weeks to their 5th birthday.

    As long as you keep paying your premiums once your rabbit’s insured, its cover can continue for life.

  • Contact the rescue centre, as most reputable centres will vaccinate their rabbits and should be able to tell you for certain. If they haven’t vaccinated your rabbit or don’t know its vaccination status, we recommend taking it to the vet. They’ll be able to tell you what course of action is recommended.

  • Yes. You’ll pay an excess per condition, which varies depending on factors such as your rabbit’s age and the condition being treated. On Lifetime policies, the excess will be fixed for each yearly period and reviewed annually. It may change if your circumstances do – for instance if you move home.

    Until your rabbit reaches 5 years old, your excess will be a defined amount. We’ll let you know this following each annual review. After 5 years, the excess will change to either a new defined amount or a percentage of your contribution, whichever is greater. We’ll write to let you know a year in advance of any change.

  • Your rabbit is covered for accidental injury once the policy has been active for 3 days. It’s covered for illness, including poisoning, after the first 14 days of the policy.

  • A Lifetime policy gives your rabbit the most comprehensive protection, including cover for vet fees up to a maximum amount, which is reinstated each year. It ensures that any long-term chronic illnesses your rabbit develops, such as ongoing skin conditions or diabetes, will be covered for the rest of its life if the condition didn’t pre-date the policy.

  • Rabbit insurance policies vary. A Post Office Lifetime policy will typically cover:

    • vet fees
    • death from an accident or illness
    • complementary treatment
    • advertising fees and reward money if your rabbit goes missing, is stolen or strays
    • boarding fees if you have to stay in hospital
    • access to a veterinary helpline

    You’ll find more information on the levels of cover for each of the above and exclusions in the policy document.

  • When you make a claim, it goes through 5 steps before it's completed. Our summary below outlines our online vet fees claims process:

    1. Claim submitted: Once your rabbit has received treatment, you can submit your claim. All you need to do is answer a few questions, give us your vet's details, and tell us who we need to pay.
    2. Awaiting vet completion: We'll contact your vet to confirm the treatment and costs. On average, vets come back to us in 8 days, depending on your vet. If they haven't responded, we'll chase your vet on days 5, 10, and 15.
    3. Claim received: Your vet will have supplied us with the information we need to move forward.
    4. Pending approval: Our assessors will review the claim and come to a decision. On average, it takes 5 days to assess a claim, but sometimes this can take longer if we need more information.
    5. Claim completed: Once your claim is fully assessed, we'll let you know the outcome.

    If you submit a paper claim form, the process is different and can take longer. Once you've downloaded and filled in your part, you'll need to pass it to your vet to complete. After completing their section, they'll post it to us for review.

    If you submit your vet fees claim form online, you can track it with the My Account Pet claims tracker. For paper claim forms, you can only see their progress in the claims tracker once we've received it and uploaded the information to our system. If you're signed up for SMS notifications, we'll send you text messages with claim updates.

    For customers who prefer paper-based communication, we'll keep you updated via letter.

    Make a claim online

  • No, we're unable to cover pre-existing conditions that are known before you take out your policy.

    When you get a quote, we’ll ask if your rabbit has seen a vet for any reason other than their annual health check, routine vaccinations or other preventative care. We’ll request a few details about their condition from you and your vet and explain what we’ll cover and any exclusions that might apply on the policy.

Need some help?

To get a quote by phone

Call us on: 0800 035 5157*

Monday to Friday 8.30am - 6pm

Pet Insurance help and support

To make a claim, register, manage or renew your policy, find answers to common questions or contact us:

Visit our Pet Insurance support page

*Call charges

0800: All calls to 0800 numbers are free of charge whether made from a landline or mobile phone. Calls may be monitored or recorded for training and compliance purposes.

Post Office® Pet Insurance is arranged, administered and underwritten by Pinnacle Insurance plc.

Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: 100 Wood Street, London, EC2V 7ER. Post Office and the Post Office logo are registered trademarks of Post Office Limited.

Pinnacle Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, FRN 110866. Pinnacle Insurance plc is registered in England and Wales. Registered number 1007798. Registered Office: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX.

The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).

^ 99% of claims paid in 5 working days. Based on Post Office Pet Insurance claims data from July 2022 to June 2023.

^^Multi-pet discount is a minimum of £24 when insuring more than one pet, as this is worked out at £1 per pet per month for each pet on a policy. Pets can have different cover levels. Discount deducted separately from any other offer.