Why we ask what’s in your parcel
If you're sending your item at the Post Office, you'll be asked about the contents of your parcel at the counter. We promise we’re not being nosey. It's to make sure the items are safe to post. If you send prohibited or restricted goods in your parcel, the carrier may deal with it as they see fit, which might involve disposing of or destroying it.
What can I send?
Here's a full list of items that either have restrictions on sending or may be prohibited to send through Royal Mail and Parcelforce Worldwide. You can also download a list of these items as a PDF.
If you send items with Parcels Online via DPD or Evri, the prohibited and restricted items differ slightly. Please check them before sending your package.
We also reserve the right to refuse any other item banned by law or that, in our opinion, may be harmful or dangerous to our customers or employees.
Remember, if you're sending valuable items, Royal Mail Special Delivery is the only service that covers contents such as cash, vouchers and jewellery. Read more about sending valuable items.
See the full list of prohibited and restricted items
A – C
-
Aerosols for toiletry or medicinal purposes (including deodorants, body sprays, hair sprays, shaving and hair removal creams and medicinal aerosols for prevention or cure such as flea sprays) - for asthma inhalers see Prescription medicines
- International – not allowed in the mail
- UK – allowed in the mail, see restrictions and packaging guidelines below:
- Valves must be protected by a cap or other suitable means to prevent inadvertent release of the contents during transport
- Volume per item must not exceed 500ml
- No more than two items in any one parcel
- Aerosols must be tightly packed in strong outer packaging and must be secured or cushioned to prevent any damage
- An ID8000 label must be applied (example of an ID8000 label)
- The sender's name and return address must be clearly visible on the outer packaging
- These items must be presented at a Post Office® counter
Aerosols for any other purpose (including spray paints, lacquers, solvents, air fresheners, oven cleaners, etc)
- International – not allowed in the mail
- UK – not allowed in the mail
-
Alcoholic beverages and liquids containing more than 70% alcohol by volume (ABV)
- International – not allowed in the mail
- UK – not allowed in the mail
Alcoholic beverages and liquids containing more than 24% but not more than 70% alcohol by volume (ABV) (eg gin, rum, vodka, whisky)
- International – not allowed in the mail
- UK – allowed in the mail, with restrictions and packaging guidelines below:
- Volume must not exceed 1 litre per item
- No more than two items in any one parcel
- Wrap in polythene and seal with tape. Surround with absorbent material and cushioning to prevent breakage
- Mark as 'FRAGILE' when sending glass bottles
- The sender's name and return address must be clearly visible on the outer packaging
- These items must be presented at a Post Office® counter
Additional general advice: place in a suitable rigid outer container
Alcoholic beverages and liquids containing less than 24% alcohol by volume (ABV) (including beer, lager, wine and champagne)
- UK & International – allowed in the mail, with restrictions and packaging guidelines below:
- Volume should not exceed 1 litre per item
- Wrap in polythene and seal with tape
- Surround with absorbent material such as newspaper and sufficient cushioning material to protect each item from breakage
- Mark as 'FRAGILE' when sending glass bottles
- The sender's name and return address must be clearly visible on the outer packaging
Additional general advice: place in a suitable rigid outer container
-
(excluding lead pellets and other airgun and airsoft projectiles)
- International – not allowed in the mail
- UK – not allowed in the mail
-
- International – not allowed in the mail
- UK – not allowed in the mail (except when sent as a sample fixed in a resin, plastic or glass matrix)
-
- International – not allowed in the mail
- UK – allowed in the mail, with restrictions and packaging guidelines below:
- Must be clearly marked on the outer packaging with the words' BALLOONS FILLED WITH NON-FLAMMABLE GAS'
Additional general advice: ensure adequate cushioning material and place in a suitable rigid outer container
-
Not connected to or posted with the device it is intended to power
Batteries that are classified as dangerous goods and certain used batteries (including wet spillable lead acid/lead alkaline batteries [such as car batteries], used alkaline metal, nickel metal hydride [NiMH], nickel cadmium [NiCd], zinc-air batteries, solo lithium batteries, power banks and damaged batteries of any type)
- International – not allowed in the mail
- UK – not allowed in the mail
Batteries, specifically new and used lithium batteries when not sent with or connected to an electronic device (including power banks)
- International – not allowed in the mail
- UK – not allowed in the mail
For more information on lithium batteries please see the IATA Lithium Battery Guidance Document
Batteries, specifically new alkaline metal, nickel metal hydride (NiMH), nickel cadmium (NiCd), zinc-air and zinc chloride including: D, C, 9V, AA, AAA and AAAA alkaline batteries
- UK & International – allowed in the mail, with restrictions and packaging guidelines below:
- Must be new and sent unopened in their original retail packaging
- Surround with cushioning material eg bubble wrap
- The sender's name and return address must be clearly visible on the outer packaging
Batteries – new wet, non-spillable (eg sealed lead acid batteries, absorbed glass mat and gel cell batteries)
- International – not allowed in the mail
- UK – allowed in the mail, with restrictions and packaging guidelines below:
- Batteries must comply with Special Provision 238 of the UN Recommendations on the Transport of Dangerous Goods, Model Regulations (please check with the manufacturer or distributor)
- No more than one battery in any one parcel
- Maximum weight of 1.5kg
- Item must be protected against short circuit (by insulation of exposed terminals) and securely packaged
- Package must be marked "NOT RESTRICTED" and "SPA67 / SP238"
- The sender's name and return address must be clearly visible on the outer packaging
-
(diagnostic specimens including urine, blood, faeces and animal remains)
- International – not allowed in the mail
- UK – allowed in the mail, with restrictions and packaging guidelines below:
- Category B (UN3373) as classified in the latest edition of the Technical Instructions for Safe Transport of Dangerous Goods by Air published by the International Civil Aviation Organization (ICAO), may only be sent by, or at the specific request of, a qualified medical practitioner, registered dental practitioner, veterinary surgeon, registered nurse or a recognised laboratory or institution
- The total sample volume/mass in any parcel must not exceed 50ml/50g
- All biological substances must be posted in packaging that complies with Packaging Instruction 650, such as our Safebox product (note: frozen water and dry ice are prohibited)
- The sender's name and return address must be clearly visible on the outer packaging
-
Bladed articles and bladed products as defined by the Offensive Weapons Act 2019, including but not limited to, any knife (including a folding pocket knife), any knife blade, cutlery knife, scissors with sharp edges or points and sporting equipment with a blade
- International – not allowed in the mail
- UK – can't be sent via a Post Office counter. Go to Royal Mail's website for details on how items can be sent. Prohibited from all Parcelforce Worldwide services
-
Car parts, panels, doors, bumpers and bonnets are prohibited using Parcelforce Worldwide services. Other car parts are acceptable as long as Parcelforce Worldwide packaging guidelines are followed
-
(eg contaminated dressings, bandages and needles)
- International – not allowed in the mail
- UK – not allowed in the mail
-
(such as cannabis, cocaine, heroin, LSD, opium, amyl nitrate and all non-prescription controlled drugs)
- International – not allowed in the mail
- UK – not allowed in the mail
-
(including aluminium chloride, caustic soda, corrosive cleaning fluid, dyes, acids, corrosive paint and rust removers, mercury and gallium metal)
- International – not allowed in the mail
- UK – not allowed in the mail
-
(except copies of old denominations, which are now obsolete and worthless except for collectable value and cannot be passed as tender)
Including any false instrument, or copy of a false instrument (within the meaning of section 5 of the Forgery and Counterfeiting Act 1981)
- International – not allowed in the mail
- UK – not allowed in the mail
-
- UK & International – allowed in the mail, with restrictions and packaging guidelines below:
- Crackers can only be sent in their complete made-up form and in their original retail packaging
D – H
-
(for example UN1845 when used as a coolant for UN3373 or for other perishable items)
- International – not allowed in the mail
- UK – not allowed in the mail
-
(including mobile phones, digital cameras, etc)
Electronic devices sent with lithium batteries (including mobile phones, digital cameras, etc) where the battery is not connected to the device
- International – not allowed in the mail
- UK – allowed in the mail, with restrictions and packaging guidelines below:
- Cells or batteries that are defective or damaged are forbidden
- The maximum number of lithium batteries allowed in each parcel is the minimum number required to power the device plus two spares
- For lithium ion/polymer batteries the Watt-hour rating must not exceed 20Wh per cell or 100Wh per battery
- For lithium metal/alloy batteries the lithium content must not be more than 1g per cell or 2g per battery
- The maximum net quantity of cells or batteries is 5kg per parcel
- Each cell and battery must be of a type proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, section 38.3
- Cells and batteries must be packed in inner packaging that completely encloses the cell or battery and protects them from short circuit
- The equipment sent with cells or batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed to prevent accidental activation
- These items must be presented at a Post Office® counter
- Sender's name and address must be visible on the parcel
- Please see our wrapping and packaging advice for additional guidance on sending electronic items
Electronic devices connected to lithium batteries (including mobile phones, digital cameras, etc) where the battery is connected to the device
- UK & International – allowed in the mail, see restrictions and packaging guidelines below:
- Cells or batteries that are defective or damaged are forbidden
- Each parcel must contain no more than four cells or two batteries installed in a device
- For lithium ion/polymer batteries the Watt-hour rating must not exceed 20Wh per cell or 100Wh per battery
- For lithium metal/alloy batteries the lithium content must not be more than 1g per cell or 2g per battery
- The maximum net quantity of cells or batteries is 5kg per parcel
- Each cell and battery must be of a type proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, section 38.3
- The equipment containing cells or batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed to prevent accidental activation
- These items must be presented at a Post Office® counter
- Sender's name and address must be visible on the parcel
- Please see our wrapping and packaging advice for additional guidance on sending electronic items
Electronic devices sent with new alkaline metal, nickel metal hydride (NiMH) or nickel cadmium (NiCd) batteries where the battery is not connected to the device
- UK & International – allowed in the mail, see restrictions and packaging guidelines below:
- Must be new and sent unopened in their original retail packaging
- Surround with sufficient cushioning material to protect each item from damage
- Wrap each item, including plugs, individually
- Place item in a rigid container and cushion to avoid movement
- Any equipment sent with batteries or cells must be secured against movement within the outer packaging and must be packed to prevent accidental activation
- The sender's name and return address must be clearly visible on the outer packaging
- Please see our wrapping and packaging advice for additional guidance on sending electronic items
-
- International – not allowed in the mail
- UK – allowed in the mail, see restrictions and packaging guidelines below:
- Samples must not exceed 5litres/5kgs
- Pack in a leak-proof or sift-proof inner and protect by cushioning material in rigid outer packaging
-
(including used batteries and used engine oil)
- International – not allowed in the mail
- UK – not allowed in the mail
-
(including fireworks, flares, blasting caps, party poppers, Christmas cracker snaps)
Any chemical compound, mixture or device capable of producing an explosive or pyrotechnic effect with substantial instantaneous release of heat and gas is prohibited eg ammunition, blasting caps, Christmas cracker snaps, fireworks, flares, fuses, igniters, nitro-glycerine and party poppers
- International – not allowed in the mail
- UK – not allowed in the mail
- Items that appear to be prohibited explosive ordnance may be subject to additional checks and delays
-
(including petroleum, lighter fluid, certain adhesives, solvent based paints, wood varnish, enamels, acetone and all nail varnish removers)
This includes mixtures of liquids or liquids containing solids in solution or suspension which give off a flammable vapour and includes acetone, benzene, cleaning compounds, lighter fuel, paint thinners and removers, petroleum, solvents, varnishes, enamels and nail varnish removers
International – not allowed in the mail
UK – not allowed in the mail
-
(including magnesium, phosphorous, potassium, sodium, zinc powder, sparklers and fire lighters)
Solid materials which are liable to cause fire by friction, absorption of water, spontaneous chemical changes or retained heat from manufacturing or processing, or which can be readily ignited and burn vigorously eg adhesives, calcium carbide, cellulose nitrate products, fire lighters, matches, metallic magnesium, nitro-cellulose based film, phosphorous, potassium, sodium, sodium hydride, sparklers, zinc powder, zirconium hydride
- International – not allowed in the mail
- UK – not allowed in the mail
-
(including packs of ice)
- International – not allowed in the mail
- UK – not allowed in the mail
-
(including flammable, non-flammable, toxic and compressed gases, new or used and empty gas cylinders, ethane, butane, refills for lighters, fire extinguishers and scuba tanks, life jackets, nitrogen dioxide and carbon dioxide canisters including culinary foaming devices and SodaStream)
- International – not allowed in the mail
- UK – not allowed in the mail
- All flammable compressed gases are prohibited* eg blowlamps; butane; lighters and refills containing flammable liquid or gas; ethane; gas cylinders for camping stoves; hydrogen; methane and propane
- All toxic compressed gases are prohibited* eg chlorine; fluorine etc
- All non-flammable compressed gases are prohibited* eg air bags; scuba tanks, carbon dioxide; fire extinguishers; neon and nitrogen
*includes new, used and empty gas cylinders
-
(except those imported for a non-commercial purpose, of a kind not manufactured in the UK, or those in transit)
- International – not allowed in the mail
- UK – not allowed in the mail
-
- International – allowed in the mail, see restrictions and packaging guidelines below:
- Guns intended for sporting purposes – including Section 1 and Section 2 firearms, low-powered air guns and their component parts – may be sent in compliance with UK law and subject to applicable export controls on the shipment of firearms
- Items that appear to be prohibited weapons may be subject to additional checks and delays
- Sender's name and address must be visible on the parcel
- UK – allowed in the mail, see restrictions and packaging guidelines below:
- Guns intended for sporting purposes – including Section 1 (eg hunting rifles) and Section 2 (eg shotguns) firearms, low-powered air weapons and their component parts – may be sent in compliance with UK law and subject to domestic controls on the possession of firearms
- Antique, deactivated and imitation firearms are also permitted. When sending deactivated firearms include proof of deactivation
- Items that appear to be prohibited weapons may be subject to additional checks and delays
- Use 1st Class as the minimum service
- Only low-powered air weapons are accepted by Parcelforce Worldwide and must be sent using express48 via the Post Office
- Sender's name and address must be visible on the parcel
-
- UK & International – allowed in the mail, see restrictions and packaging guidelines below:
- Volume per item must not exceed 50g
- Ashes must be placed in a sift-proof container and securely closed. Items must be tightly packed in strong outer packaging and must be secured or cushioned to prevent any damage
- The sender's name and return address must be clearly visible on the outer packaging
I – O
-
(including used butane, petrol cigar and cigarette lighters)
- International – not allowed in the mail
- UK – not allowed in the mail
-
- UK & International – allowed in the mail, see restrictions and packaging guidelines below:
- Must be unopened and in their original retail packaging
- The sender’s name and return address must be clearly visible on the outer packaging
Lighters considered to contain residual fuel may be disposed of
-
Liquids over 1 litre
- International – not allowed in the mail
- UK – allowed in the mail, see restrictions and packaging guidelines below:
- Items must be securely closed and placed in a leak-proof inner liner, such as a sealed polythene bag, and in a leak-proof outer
- Mark as "FRAGILE" when sending glass bottles
- Customers posting via Parcelforce Worldwide, maximum 5 litres per container, must be sent using express48
Liquids under 1 litre
- UK & International – allowed in the mail, see restrictions and packaging guidelines below:
- Items must be securely closed and placed in a leak-proof inner liner, such as a sealed polythene bag and in a leak-proof outer
- Mark as "FRAGILE" when sending glass bottles
-
(including bees, caterpillars, cockroaches, crickets, destroyers of noxious pests, earthworms, leeches and other parasites, lugworms, maggots, mealworms, pupae and chrysalides, rag worms, silkworms, spiders and stick insects)
- UK & International – allowed in the mail, see restrictions and packaging guidelines below:
- Live animals and reptiles are prohibited, as are any creatures or insects classified as dangerous within the Dangerous Wild Animals Act 1976 (including certain venomous spiders)
- Must be boxed and packaged to protect the creatures, our staff and our customers from harm
- Use 1st Class as the minimum service
- Items must be clearly marked "URGENT - LIVING CREATURES - HANDLE WITH CARE"
- The sender's name and address must be clearly visible on the outer packaging
- Dead insects, sent as collectables, are allowed
-
- International – not allowed in the mail
- UK – not allowed in the mail (except UK lottery tickets)
-
Magnetised material with a field strength of 0.418A/metre or more at a distance of 4.6 metres from the outside of the package
- International – not allowed in the mail
- UK – not allowed in the mail
Magnetised material with a field strength of 0.418A/metre or less at a distance of 4.6 metres from the outside of the package
- UK & International – allowed in the mail, see packaging guidelines below:
- Should be wrapped in soft packaging at least 2cm thick around each item
- The sender's name and address must be clearly visible on the outer packaging
Additional general advice: send individually as magnets can damage other items they travel with, ie discs, tapes, etc. Outer packaging – use a strong corrugated board box or purpose-designed polystyrene pack
-
(including safety matches and windproof matches)
-
International – not allowed in the mail
-
UK – not allowed in the mail
-
-
(solvent and water-based)
- International – not allowed in the mail
- UK – allowed in the mail, see restrictions and packaging guidelines below:
- Volume per item must not exceed 30ml
- No more than four items in any one parcel
- Bottles of nail varnish must be placed in strong outer packaging and be packed, secured or cushioned in such a way that they cannot break, be punctured or leak their contents into the outer packaging
- An ID8000 label must be applied (see an example of an ID8000 label)
- The sender's name and return address must be clearly visible on the outer packaging
- These items must be presented at a Post Office® counter
-
Including obscene or extreme pornography as detailed in Part 5 of the Criminal Justice and Immigration Act 2008, and indecent photographs or pseudo-photographs of a child as detailed in section 160 and 161 of the Criminal Justice Act 1988
- International – not allowed in the mail
- UK – not allowed in the mail
-
(including disinfectants, nitrates and hair dyes or colourants containing peroxide)
These are substances such as disinfectants that may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances and injure health eg bromides, chlorates, components of fibreglass repair kits, disinfectants, nitrates, perchlorates, permanganates and peroxides, including hair dyes and colourants containing peroxide
- International – not allowed in the mail
- UK – not allowed in the mail
P – Z
-
Solvent-based paints, wood varnishes and enamels
- International – not allowed in the mail
- UK – not allowed in the mail
Water-based paints, wood varnishes and enamels
- International & UK – allowed in the mail, see restrictions and packaging guidelines below:
- Volume per item should not exceed 150ml
- There is no restriction on the number of items than can be sent in each package
- The items must be securely closed and placed in a leak-proof liner, such as a sealed polythene bag, so that any inadvertent leakage is contained within the outer packaging. Surround with absorbent material such as newspaper and sufficient cushioning material to protect each item from damage
- The sender's name and return address must be clearly visible on the outer packaging
-
(including eau de parfum and eau de toilette and alcohol-free perfumes, but excluding non-flammable perfumed creams, gels, oils or lotions)
- International – not allowed in the mail
- UK – allowed in the mail, see restrictions and packaging guidelines below:
- Volume per item must not exceed 150ml
- No more than four items in any one parcel
- Must be sent in its original retail packaging, placed in strong outer packaging and cushioned to prevent breakage
- An ID8000 label must be applied (see an example of an ID8000 label)
- The sender's name and return address must be clearly visible on the outer packaging
- These items must be presented at a Post Office® counter
-
(including flowers, fresh fruit, vegetables and frozen or chilled foodstuffs)
- International – not allowed in the mail
- UK – allowed in the mail, see restrictions and packaging guidelines below:
- Use 1st Class as the minimum service
- Should be able to withstand a journey of up to 48 hours. (Frozen water and dry ice are prohibited)
- Must be suitably sealed to prevent leakage or tainting of other items such as in sealed vacuum packs
- Must be packed in a strong corrugated board box or purpose designed polystyrene pack
- The sender's name and return address must be clearly visible on the outer packaging
- Packages must be clearly labelled "PERISHABLE"
Additional general advice: Outer packaging - use a strong corrugated board box or purpose designed polystyrene pack. When sending flowers, arrange in layers separated by tissue paper and use waterproof wrapping if including damp moss or phials of water
-
(eg weed killer and any chemical used to kill pests and insects including fly sprays)
- International – not allowed in the mail
- UK – not allowed in the mail
-
(including substances that are liable to cause death or injury if swallowed or inhaled or through skin contact, including arsenic, cyanide, fluorine and rat poison)
- International – not allowed in the mail
- UK – not allowed in the mail
-
Prescription medicines and drugs sent for scientific or medical purposes – non-toxic and non-flammable including asthma inhalers
- UK & International – allowed in the mail, see restrictions and packaging guidelines below:
- May only be sent by, or at the specific request of, a qualified medical practitioner, registered dental practitioner, veterinary surgeon, registered nurse or a recognised laboratory or institution
- Inner packaging can be blister packs of tablets or capsules of liquid (each pack not to exceed 50ml/50g per tablet/capsule), or small bottles of liquid up to 50ml
- Net quantity in any parcel not to exceed 1litre/1kg. Medicines must be securely closed and placed in a sealed polythene bag (for liquids) or a sift-proof container (for solids)
- Must be tightly packed in strong outer packaging and cushioned to prevent breakage
- Sender's name and address must be visible on the parcel
Prescription medicines and drugs sent for scientific or medical purposes – toxic, flammable or toxic and flammable
- International – not allowed in the mail
- UK – allowed in the mail, see restrictions and packaging guidelines below:
- Inner packaging can be blister packs of tablets or capsules of liquid (each pack not to exceed 50ml/50g per tablet/capsule), or small bottles of liquid up to 50ml
- Net quantity in any parcel not to exceed 500ml/500g
- Medicines must be securely closed and placed in a sealed polythene bag (for liquids) or a sift-proof container (for solids)
- Must be tightly packed in strong outer packaging and cushioned to prevent breakage
- Sender's name and address must be visible on the parcel
-
Radioactive materials and samples that are classified as radioactive using Table 2-12 of the latest edition of the International Civil Aviation Organization's Technical Instructions eg fissile material (uranium 235, etc), radioactive waste material, thorium or uranium ores and luminous dials from aircraft
- International – not allowed in the mail
- UK – not allowed in the mail
Radioactive material and samples that are not classified as dangerous goods in the latest edition of the Technical Instructions for the Safe Transport of Dangerous Goods by Air published by the International Civil Aviation Organization (ICAO) such as samples of granite rock
- UK & International – allowed with restrictions
- Surround with cushioning material eg bubble wrap
- The sender's name and return address must be clearly visible on the outer packaging
-
(including knives, kitchen utensils and gardening tools. Excludes blades – see Bladed items)
- International & UK – allowed in the mail, see packaging guidelines below:
- Sharp objects like knives*, kitchen utensils and gardening tools may only be posted if they are packaged appropriately so that they are no risk to employees, other postal items or recipients
- Wrap heavy cardboard around sharp edges and points, strong enough to ensure that the contents do not pierce the outer packaging
- Wrap each item with cushioning material
- Place in a suitable outer container such as a padded envelope
- The sender's name and return address must be clearly visible on the outer packaging
*excludes knives that are banned under UK laws – see Weapons
-
- International – not allowed in the mail
- UK – not allowed in the mail
-
- International & UK – allowed in the mail, see restrictions and packaging guidelines below:
- May only be sent by, or at the specific request of, a qualified medical practitioner, registered dental practitioner, veterinary surgeon, registered nurse or a recognised laboratory or institution
- The vaccines must be securely closed and placed in a leak-proof liner such as a sealed polythene bag (for liquids) or a sift-proof container (for solids)
- Must be tightly packed in strong outer packaging and must be secured or cushioned to prevent any damage
- The sender's name and return address must be clearly visible on the outer packaging
-
(including household waste)
- International – not allowed in the mail
- UK – not allowed in the mail
Soil samples sent for analysis are permitted provided they are packaged so that any leaks and spills are contained in the outer packaging
-
(including Section 5 firearms, CS gas and pepper sprays, flick knives and other knives that are banned under UK laws, tasers and stun guns)
Items that appear to be prohibited weapons may be subject to additional checks and delays
- International – not allowed in the mail
- UK – not allowed in the mail