Prohibited and restricted items

A guide to what you can and cannot send in the mail. Are you posting safely?

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Prohibited and restricted items 

 

To comply with national and international regulations governing the carriage of mail, and ensure that mail in transport does not present a danger to the general public, we restrict or prohibit certain items from our network. We want to ensure the mail is safe for everyone. Many everyday items, such as aerosols, nail varnish and perfumes are considered dangerous goods under transport legislation. You are responsible for checking whether or not an item is prohibited or restricted.

 

If you're sending your item at the Post Office®, you will be asked at the counter what the contents of your parcel are to make sure the items are safe to post.

For more information, download our prohibitions and restrictions leaflet.

 

In addition, a number of countries and international organisations, including the United Kingdom and the European Union, impose certain restrictions, also known as sanctions, on what you can send to certain individuals, organisations or countries.

 

If you send prohibited goods or restricted goods (and you do not comply with the relevant terms and conditions), Royal Mail and ParcelForce Worldwide may deal with your items as they see fit, including but not limited to, disposing of the parcels concerned (in whole or in part).

 

The comprehensive A-Z list below gives you detailed information about the things you cannot post with us, or where restrictions are in place and covers all our UK mail and International mail services.

 

If you are not sure about the item you wish to post, please call Royal Mail Customer Services on 03457 740 740. Textphone users should call 0345 600 0606.

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Please remember 

You’re responsible for finding out if an item is prohibited or restricted. 

If you send prohibited or restricted goods without complying with the right terms and conditions, we may deal with the goods as we see fit, including destroying or disposing of the relevant goods in whole or in part.

If you’re not sure about the item you wish to post, please contact Royal Mail. Textphone users should call 0345 600 0606.

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Sending valuables safely 

Make sure you send anything valuable, like jewellery, cash or vouchers, by Royal Mail Special Delivery Guaranteed®. You’ll get end-to-end tracking, a signature on delivery, and guaranteed next-day delivery. Plus, there’s compensation in the unlikely event it’s lost or damaged. If you send them using any other service, you won’t be eligible for compensation – so don’t take the risk.

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Sending valuables: tips and definitions 

Package all money, vouchers or jewellery you’re sending securely. Make sure it isn’t visible from the outside. And don’t indicate what’s inside anywhere on the packaging. Don’t send coins in envelopes. Automated sorting machines could damage the envelopes and cause delivery to be delayed or the contents to be lost.

We define money as:

  • Coins and bank notes – of any currency – which are currently legal tender
  • Postal orders, cheques and dividend warrants uncrossed and payable to bearer
  • Any unused postage stamps, revenue stamps and National Insurance stamps
  • Exchequer bills, bills of exchange, promissory notes and credit notes
  • Bonds, bond coupons and any other investment certificates
  • Coupons, vouchers, tokens, cards, stamps and other documents which can be exchanged in whole or in part for money, goods or services

We define as jewellery:

  • Any precious metal manufactured to add value to the raw material, including coins used for ornament
  • Diamonds and precious stones
  • Watches – the cases of which are made wholly or mainly of precious metal
  • Similar articles with an intrinsic value other than the value of the workmanship
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Prohibited and restricted items

 

Here’s a full list of items that can’t be sent through our network. We also reserve the right to refuse any other item banned by law or that, in our opinion, may be harmful or dangerous to our customers or employees.


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