We offer a range of postal services to send, collect and return items, including regular sender services.
We provide a range essential financial services, from savings, borrowing to money transfers.
Plan your getaway with travel essentials including travel money, insurance and documents.
Protect what’s most important to you from your mobile phone to the future of your family.
Apply for passports, licences and permits, get documents certified, your identity verified.
We offer a range of other useful products and services.
For further information about the Horizon IT Scandal, please visit our corporate website
Get confirmation your item’s been delivered. We’ll also take a recorded signature.
Aims to deliver to Europe in 3-5 working days*
Aims to deliver worldwide in 5-7 working days
Your item is tracked until it leaves the UK
Signature on delivery** and online delivery confirmation
Priority handling in the UK
Includes up to £50 compensation. Option to increase to £250
Free returns if your item is undelivered***
*Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days.
**A signature is taken on delivery but we don’t provide you with a copy of the signature as part of the service.
***Provided you include your UK address on the outside of the post.
Some items can't be sent in the post and others have limits
Check if your item’s safe to send
Make sure your items get where they’re going safely
Read how to pack your parcel
You may need a customs form to send any items outside the UK
Find out more about customs forms
Customs forms are now required for all gifts and goods sent to countries outside the UK (except items sent from Northern Ireland to the EU)
Make sure you’ve packed and prepared your items in advance. Then pop into your nearest Post Office branch
Yes, if you’re sending goods or gifts anywhere outside the UK, except if you’re sending from Northern Ireland to the EU. You can fill in a customs form online or pick one up in branch. Find your local branch using branch finder.
As well as written customs form, we also need to provide the customs information electronically to comply with international posting regulations. So we’ll input these details at the counter when you’re buying your postage.
Some goods can’t be sent in the post and others can be sent but with clear restrictions.
Some countries have their own rules on what they will and won’t allow to be sent by post. It's important to check the item you’re sending is allowed in the destination country so we’ll pay compensation in the event of loss or damage.
You can also check if there are any restrictions imposed by countries and international organisations on what you can send to certain individuals, organisations and countries.
Different services provide different tracking options:
Track your parcels online
**A signature is taken on delivery. However, we don’t provide you with a copy of the signature as part of the service.