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When choosing your packaging consider its size, strength and material
Use high-quality corrugated cardboard boxes. They can be single-, double- or triple-walled. We recommend double- or triple-walled for fragile or heavy (10kg+) items
Make sure your box has enough surface area free to be labelled
Use jiffy bags for small items
Wrap items individually and use void filler like foam peanuts and bubble wrap to keep your items from moving around in transit
When sending a few items in one parcel, use dividers, and place items in the middle of the box with a 5cm distance from walls and corners
Avoid re-using boxes that may have lost their strength, or with any tears, dents and corner damage
Avoid using bin liners or cloth/fabric bags. They don't offer protection
Do not leave hollow spaces in the box as the contents will move about and get damaged
Don’t over-pack or under-pack the box as it may dent or burst
Avoid fragile items touching either each other, or the side of the parcel
Make sure your parcel is properly sealed to prevent it from coming open in transit and potentially losing items
Use strong tape 4-5cm wide, such as nylon or vinyl tape
Flatten any sharp edge from staples or metal fastenings, and cover with tape
Seal securely along all edges and openings
Avoid using thin household tapes like cellophane or masking tape
Avoid using string
Avoid using staples
It’s important that your parcel gets to its destination, so make sure you label it clearly. Here’s how to label your parcels
Make sure any UK or international address is formatted correctly using our guide to addressing your mail
If using a returns or pre-paid label, make sure all barcodes are visible and a copy of the label is placed inside the parcel in case the external one falls off
If reusing a sturdy box make sure all old labels and barcodes are removed or covered
Make sure the label is on top of the parcel
Include a return address on the outside of the parcel
Do not cover any part of the label
Do not fold the label over any edges
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