For further information about the Horizon IT Scandal, please visit our corporate website

Terms and conditions

1. Participation in this promotion is deemed acceptance of these Terms and Conditions.

2. This promotion entitles you to a single M&S, Tesco, or Gift Card* or eGift Card worth £100 (the “Gift”) as a ‘thank you’ if you buy a Post Office Life Insurance policy from 25 March 2024 (the "Offer"), subject to these Terms and Conditions.

3. To be eligible for the Offer, you must:

3.1 Make all due monthly direct debit payments for at least the minimum 180-days qualifying period; and

3.2 Pay a total premium amount that exceeds the value of the Gift.

4. After the end of the minimum 180-day qualifying period, you will be contacted by either post or email (per the contact details you provided in your application for Post Office Life Insurance) “the Invitation”, and therein invited to make a selection of the Gift you wish to receive. You must select your Gift, either online: via the link in the Invitation email, or at the webpage specified in the Invitation letter; or by telephone - on the number provided in the Invitation. You cannot select a Gift until you receive the Invitation, which will be after the qualifying period has passed. You may select your Gift at any date following receipt of the Invitation, but no later than 90 days from receipt of the Invitation.

5. If you have not selected your Gift within 90 days from the date the Invitation is sent, the Invitation will expire, and no Gift will be sent to you.

6. The Gift that you selected will be sent to you, if eligible, within 28 days of you selecting your gift, as long as the policy is still active, and all due monthly payments have been paid.

7. Gift Cards will be sent by post; eGift Cards will be sent by email.

8. If you decide to cancel your cover within the first 30 days of the commencement date of the policy you will be refunded the monthly payments you have paid in full but will not be eligible for the Offer. If you decide to cancel after the first 30 days but before the end of the minimum 180-day qualifying period, you will not be refunded monthly payments already made or be eligible for the Offer.

9. The Offer is open to anyone who is a permanent UK resident aged between 18 and 70 (inclusive) eligible for Post Office Life Insurance. This Offer does not apply to Post Office Limited employees, Post Office Management Services Limited employees, or Post Office Postmasters and their employees who work in Post Office branches.

10. One Gift per eligible Policy, whether it is a joint policy or a single policy.

11. The Offer cannot be used in conjunction with any other promotion or offer.

12. This Offer is applicable to applications for Post Office Life Insurance made online, by phone from 25 March 2024. The Offer is not available if you apply for Post Office Life Insurance through a price comparison site, affiliate cashback site or via a third party.

13. The Offer is not transferable or exchangeable and no cash alternative will be offered.

14. The Offer can only be redeemed/used once per person and is only available for new customers. A customer may purchase more than one policy, so may receive more than one Invitation to select a Gift. However, once a Gift has been sent to that customer under this Offer, no further Gifts will be sent to them.

15. The Promoter reserves the right to withdraw or amend the Offer without notice at any time.

16. The promoter of this promotion is Post Office Management Services (the "Promoter") and the promotion is administered by Neilson Financial Services who are acting on behalf of Post Office Management Services. Their correspondence address is PO Box 6063, Windsor, SL4 9GL.

17. Gift Card* restrictions apply, see

18.M&S gift cards and e-gift cards are subject to Terms & Conditions which can be found at

19.Tesco Gift Cards and eGift Cards are subject to Tesco Stores Ltd Terms & Conditions which can be found at

20.Post Office Limited, Post Office Management Services Limited and Neilson Financial Services Limited accept no responsibility for lost, stolen or defaced M&S, Tesco or Gift Card*, or for M&S, Tesco or Gift Card* or eGift Cards being used without your permission.

21. M&S, Tesco or Gift Card* or eGift Cards are provided by The Marketing Lounge Partnership ("MLP") who only use personal data provided to it to administer this promotion and for no other purpose. MLP are processing data on behalf of Neilson Financial Services Limited and will delete all personal data 1 year following the last claims date. Please see the Privacy Policy at for more information on how Neilson Financial Services Limited uses personal data.