UK & International Phonecards

FREE international calls to selected countries every Saturday†

It doesn’t have to cost the earth to call the other side of the world. Here’s how you can save money on international calls with a Post Office UK & International Phone Card.

How much do calls cost?

Call rates to some of our more popular destinations are listed below.

Destination Call rates using 020 access number
Australia (landlines) 3p per min
Canada (landlines & mobiles) 2p per min
Czech Replublic (landlines) 3p per min
France (landlines) 2p per min
Germany (landlines) 2p per min
Hungary (landlines) 2p per min
India (landlines & mobiles) 3p per min
Ireland (landlines) 2p per min
Korea South (landlines) 2p per min
Malaysia (landlines & mobiles) 3p per min
Malta (landlines) 2p per min
New Zealand (landlines) 2p per min
Spain (landlines) 2p per min
UK (landlines) 2p per min
United States (landlines & mobiles) 2p per min


For a full list of countries please see our Price Guide.

FREE and special rate international calls on Saturdays

Every month, we also offer free or special rates to certain destinations to make catching up with friends and family even more rewarding. See below for 2018/19 special offers.

Month Free calls on Saturdays* 020 & 0800 access number Special rate – 1p per minute calls on Saturdays (all day) 020 access number only
Apr-18 Canada & the United States (landlines & mobiles) India (landlines & mobiles
May-18 Ireland, Malta, Spain, Italy (landlines) Denmark, Norway, Sweden (landlines)
Jun-18 France, Germany, Australia, New Zealand (landlines) Argentina, Brazil, Mexico and Venezuela (landlines)
Jul-18 Thailand, Singapore, Malaysia, South Korea (landlines) Poland, Romania, Czech Republic (landlines)
Aug-18 Canada & the United States (landlines & mobiles) India (landlines & mobiles)
Sep-18 Ireland, Malta, Spain, Italy (landlines) Denmark, Norway, Sweden (landlines)
Oct-18 France, Germany, Australia, New Zealand (landlines) Argentina, Brazil, Mexico and Venezuela (landlines)
Nov-18 Thailand, Singapore, Malaysia, South Korea (landlines) Poland, Romania, Czech Republic (landlines)
Dec-18 Canada & the United States (landlines & mobiles) India (landlines & mobiles)
Jan-19 Ireland, Malta, Spain, Italy (landlines) Denmark, Norway, Sweden (landlines)
Feb-19 France, Germany, Australia, New Zealand (landlines) Argentina, Brazil, Mexico and Venezuela (landlines)
Mar-19 Korea (landlines) Poland, Romania, Czech Republic (landlines)


How to get started

  1. Pick up a phone card from any Post Office branch. They’re available in £5, £10 and £20 denominations.
  2. You’ll find a unique PIN and two access numbers (beginning 0800 and 020) on the back. Make sure you know which is the right access number for you before you dial it.
  3. Tap in your PIN when you’re prompted. When you hear the next prompt, dial the number you want. Make sure you include the full international code. Want to make another call? Just enter #  #


Just so you know, we round up rates in pence-per-minute to two decimal places and include VAT. And if you call an international mobile or non-geographic number (one that isn’t linked to a specific place, like 0870 in the UK), the rate won’t be the same as the one shown above.

Making calls

Depending on what access number you use there may be an additional surcharge if calling from a UK landline or UK mobile. See below.

  0800 access number 020 access number
Calling from a UK landline 1p per minute surcharge will apply unless you’re calling one of our free Saturday weekend Destinations Your provider may charge to call 020 numbers – please check before placing a call
Calling from a UK mobile 4p per minute surcharge will apply Your provider may charge to call 020 numbers – please check before placing a call
Calling from a public payphone Not available from a public payphone An additional payphone charge will apply – please check before placing your call

 

Frequently asked questions

Which access number should I use?

  • 0800 - Use this Freephone number to avoid being charged by your service provider. A surcharge may apply depending on how you place the call to cover charges imposed on us by operators. A 1p per minute surcharge will apply when calling from a landline unless you’re calling one of our free Saturday weekend destinations. From a mobile, a 4p per minute surcharge will apply including when you’re calling one of our free or special rate Saturday destinations.
  • 020 - Use this number if you’re calling from a mobile phone or UK landline with inclusive UK minutes on your tariff.

Do you have connection or service charges?

Unlike many other suppliers, we don’t have any connection or services charges – every penny goes on making calls.

Is there a limit to the number or length of special rate/free calls?

No, you can make as many special rate or free calls as you like within the 12 hour period. They can also be as long as you like – there’s no limit to the length of the call. However, if your call continues after midnight GMT, you’ll start being charged for the call. There’s no limit to the length or number of half-price calls you can make, either

When can I use the special rate and free call offers?

Every Saturday, between noon and midnight GMT, you can call some countries for free. The countries will change each month. Special rate calls are also available all day on a Saturday.

I have a problem with my card. What should I do?

If you have a problem, don’t worry. We’ll be able to access your call records and get everything sorted as quickly as we can. Just give us a ring on 0330 001 0111 between 7am and 10pm.

Calls to 03 numbers cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile. They may be included in your call package; please check with your service provider.

When do Post Office phonecards expire?

£5 and £10 Post Office phonecards expire 60 days after they’re first used or when you have used all your credit making calls.

£20 Post Office phonecards expire 90 days after they’re first used or when you have used all your credit making calls.

Can I always get through to the countries I need to?

The answer is usually yes. However, no phone carrier can guarantee all calls will be connected 100% of the time. The majority of calls will get through the first time, as we always try to use the best routes to any destination

Are there any numbers I can’t call?

You won’t be able to call some premium, non-geographic numbers with your phonecard – like 090, 087, 084, 0345, 0891 and 0560.

Some international calls may also be restricted if they are to premium rate or non-geographic numbers abroad. For more information please call us on 0330 001 0111.

Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile. They may be included in your call package; check with your service provider.

 

How much does it cost to call from a payphone?

Our freephone (0800) access number is not available for payphone calls.

You can use our landline number (020) but this will be charged at the standard UK landline rate, for the whole of your call. You can pay this by cash or card depending on the payphone.

Charges may vary, so always check the payphone for more details

Can I use a Post Office Phonecard with a mobile phone? How much will it cost?

Yes – just call the freephone (0800) or landline (020) access number on the back of the card from your mobile phone.

  • From a mobile, a 4p per minute surcharge will apply including when you’re calling one of our free or special rate Saturday destinations.
  • At the voice prompt, enter the PIN on the back of the card.
  • At the next voice prompt, just enter the number you’d like to call.
  • Your mobile phone operator may charge you for calling our 020 access numbers unless you have inclusive minutes.
  • Once you’re connected, the cost of the actual call will be deducted from your phonecard credit at our rates.

Terms and conditions

Read our full terms and conditions here.

†Free calls to selected countries apply when placing a call on Saturday using either the 020 or 0800 access number. There will be a 4p per minute surcharge if you use a UK mobile to call a Free destination between 12 noon and midnight GMT or a 1p Saturday destination, using the 0800 access number.

Prices and promotions are correct as at March 2018 but are subject to change without prior notice. If you’re calling using the 0800 access number there will be a 1p per minute surcharge from a landline and 4p per minute from a UK mobile, while calls to the 020 access numbers may incur charges from your service provider – please check with your service provider before you dial

The 0800 access number surcharge from a mobile will also be charged when using the free call promotions. 0800 Freephone access is not available from public payphones. All calls will be rounded up to the next minute. Rates apply from March 2018 and may change without notice. If you’re using the BT basic user scheme, you may not be able to use the service. If you find you cannot use the 0800 access number, you may be able to use the 020 access number.

Post Office International Phonecards are for use in the UK only. £5 and £10 Phonecards expire 60 days after they’re first used. £20 Phonecards expire 90 days after first use. Calls to international mobiles other than those indicated and non-geographic numbers may be charged at a different rate to that of the country. You can’t use Post Office Phonecards to call premium rate numbers. Phonecard/Credit Vouchers – Sold by Post Office Limited as an agent.

Service supplied by AQA Telecom Ltd. company registration number 08932279, a UK company who both issue and redeem this voucher.