Need help with your Post Office Car or Van Insurance policy or application?
Here’s where to find the answers you need or get in touch with us.
Service updates
If you are thinking about using your vehicle to volunteer and support the humanitarian crisis in Ukraine within the UK and European Economic Area, please refer to the questions section below, which has been updated with the ABI Pledge information.
You can register and log in to your Self Service Centre to view and download policy documentation, make changes to your policy, accept your renewal or get help from our webchat team. You can also upload or email proof of your no claims discount.
Manage your account online
Access and adjust your policy or download your documents from your
computer, tablet or mobile.
Helping people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.
Add 18001 before the number you need to communicate with one of our representatives.
Some common questions
We’ve answered some of the questions we’re asked most about this kind of cover.
How do I retrieve a saved quote?
Click retrieve your car insurance quote or retrieve your van insurance quote and enter your quote reference number and any other details requested, then follow the instructions given.
How do I renew my policy?
You will receive a renewal notice 28 days before your renewal date, which will give you instructions about any actions you may need to take.
How can I cancel my car or van insurance?
Please call us on 0345 073 1002. Charges and fees may be applicable when cancelling your policy before or after the 14-day cooling off period. Please see policy documents for full details.
What do I need to drive in the EU? Do I need a Green Card?
If you are driving in the EU after Brexit, you will need to have the following documentation:
UK driving licence
V5C vehicle logbook
Evidence of valid motor insurance
A ‘green card’ from your insurer
A VE103 if you are taking a rental car into the EU
A GB sticker to display on your vehicle
You may also need the relevant International Driving Permit in some countries. An IDP is not needed to drive in the EU, Norway, Switzerland, Iceland or Liechtenstein if you have a full, valid photocard driving licence issued in the UK. But you may need an IDP if you have a paper licence or your licence was issued in Guernsey, Gibraltar, the Isle of Man or Jersey.
Green cards are needed as proof of insurance when driving in the both the EU and European Economic Area (EEA). If you’ll be towing a a trailer or caravan, you’ll need a separate green card for it.
For more on driving in EU countries following the UK's departure from the union, please visit our dedicated driving in the EU page
I would like to use my insured car to transport goods within UK to aid the humanitarian crisis in Ukraine. Do I need to make changes to my policy?
No, you do not need to inform us and will continue to be covered.
I would like to use my insured car within the European Economic Area to aid the humanitarian crisis in Ukraine. Do I need to contact my insurer and make changes to my policy?
No, our motor insurance policy will provide, at minimum, third party liability coverage for the duration of the insurance policy. However, we encourage you to check your policy documents carefully for limits of coverage and policy exclusions. In addition, we encourage you to familiarise yourself with regulations around the cross-border transport of goods and abide by any travel advice issued by the Foreign, Commonwealth & Development Office.
I would like to use my insured van within the European Economic Area to aid the humanitarian crisis in Ukraine. Do I need to contact my insurer and make changes to my policy?
No, until 11th June 2022 our commercial van customers with UK comprehensive insurance will also have comprehensive cover for any cross-border journeys taken to provide humanitarian aid within the Green Card Free Circulation Area (GCFCA) countries. Therefore, you do not need to contact us unless you require additional cover or plan to leave GCFCA countries.
The Green Card Free Circulation Area (GCFCA) comprises of all 30 European Economic Area (EEA) countries as well as UK, Andorra, Bosnia & Herzegovina, Montenegro, Serbia and Switzerland
Am I allowed to drive in Ukraine when providing aid for the humanitarian crisis?
No, cover does not include driving in the Ukraine. You should also be aware that damage or injury caused by war, conflicts or similar events is common exclusion in motor insurance policies.
Call charges*
0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.
**The cost of a text relay call is no more than the equivalent cost of a direct call and there is no cost to use the service itself.
Post Office® Car and Van Insurance is arranged and administered by BISL Limited. BISL Limited arranges policies from a panel of insurers, details are available upon request from BISL Limited.
Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Post Office and the Post Office logo are registered trademarks of Post Office Limited.
BISL Limited is authorised and regulated by the Financial Conduct Authority, FRN 308896. BISL Limited is registered in England. Registered number 3231094. Registered Office: Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.
The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).
