Existing customers
Get help and troubleshooting tips for your Post Office Broadband or Home Phone, manage your account and Live Chat with us on our existing customers page.
Please note, Post Office has made the decision to leave the telecoms market and sold it's Post Office Broadband and
Home Phone service to Shell Energy.
For our best deals for existing customers call 0800 121 7016
For troubleshooting tips and common questions
To manage your account or talk to us on Live Chat
How to contact us
Contact us online
Use our online Broadband and HomePhone enquiry form
For connection or other technical issues call 0345 600 3210
Monday to Saturday: 9am to 8pm
Sunday: 9am to 6pm
Calls are free when made from an active Post Office Home Phone line. Calls from other service providers are charged at their standard rates.
Contact us by post
Write to Post Office Telecoms Services, PO Box 14125, Selkirk, TD7 9AF
Need help with something else?
Here’s where to get answers and support with these related products and services.
Home Insurance
How to manage your account online, make a claim and get your questions answered.
Gadget Insurance
How to reach us, find answers to common questions, or view and manage your policy.
Mortgages
Manage your mortgage account online, contact us for support or read our FAQs.