Closing your Drop & Go account and withdrawing funds
How do I close my account?
If you would like to close your Drop & Go account, please follow these instructions:
1. Log in to your Drop & Go account
2. Visit the ‘My account details’ page. You can navigate to here by clicking on your username at the top right-hand corner of the page
3. Once you arrive at this page, click on ‘My Drop & Go Account Status’
4. Click on ‘Close account’
5. Select a reason why you want to close your account
6. Click ‘submit’
Alternatively, you can ask your branch to request the closure for you. In both cases you will receive a letter in ten working days to the address that you opened the account at. You will need to take this letter with some ID to the Post Office to collect the remaining credit.
How can I withdraw my funds?
You can’t withdraw funds from the account, however if you close your Drop & Go account then any balance will be returned to you.
We’ve got a range of Drop & Go guides and support articles to help you