Man picking up cordless phone on desk

Some of our prices are changing on 1 May 2018

Important information for Broadband and Phone customers.

We're making some changes to our Terms and Conditions, privacy policy and prices for Home Phone and Broadband services. We don't like increasing prices, but you'll see that we're still great value for money. 

Prices change on 01 May 2018. Check them out in the simple table below.

You'll still get all this:

  • Fixed price promotional offers - If you're currently signed up to a fixed Broadband or Home Phone promotional offer we can guarantee your package price will stay the same throughout the duration of your contract. As you can see on your bill already, the discount you receive for taking advantage of one of our promotional offers will still appear but that discount amount will be adjusted to reflect the change in prices. You don't need to worry about this, you will continue to receive your offer at the current price your are paying.
  • Weekend calls to mobiles and international landlines - Only the Post Office Anytime or Evening & Weekend calls packages give you inclusive weekend calls to UK standard mobiles and landlines in our top 40 countries^.
  • Longer talk time in the evening and at weekends - Our evenings start at 6pm - an hour earlier than BT**. And our weekends run from 6pm Friday to 6am Monday - that's 12 more hours chatting than BT every weekend. 
  • Extra 10% off calls to loved ones –Tell us the 10 UK landlines, mobiles or international numbers you call most often. We'll give you 10% off calls to them every month.

  • Free caller display and voicemail – If you haven't already, you can opt into these free services. Some providers charge you for these services, but they're free with us. 

  • Pay your bill free at any Post Office – Use cash at your local branch and you won't pay a surcharge.

See how much you could still save compared to BT

Phone package price changes

The price you pay for some services will change on 1 May 2018. Here's what's changing - and how we compare. You'll see that we remain great value for money. 

  Current Price New Prices from 1 May 2018 Comparison to BT**
Call connection (per call) 18p per call 21p per call

22p per call

UK landline calls  12p per min  13p per min

13p per min
 

UK standard mobile calls 14p per min 16p per min

17p per min

Evening & Weekend call plan £3.00 a month  £4.00 a month 

£4.00 a month

Anytime Calls Plan £8.00 a month  £9.00 a month 

£9.50 a month

International Saver Plan £4.00 a month  £5.00 a month 

n/a

Mobile Saver 100 Plan £2.50  £3.00 a month 

n/a

Mobile Saver 500 Plan £7.50 a month  £8.00 a month 

n/a

Access Charge (per min) (calls to numbers starting 090, 118, 084 & 087 not included in your call plan)

11p a minute + Service Charge  12p a minute + Service Charge 

13p a minute + Service Charge

 

 Broadband package price changes

  Current Monthly Price New Prices from 1 May 2018
Broadband Essential

£25.00 a month

£27.00 a month

Unlimited Broadband

£28.00 a month

£29.00 a month
Unlimited Fibre Broadband £36.00 a month £37.00 a month
Unlimited Fibre Broadband Plus £41.00 a month £42.00 a month

 

Pricing changes

Other changes

  • Calls to UK Standard Mobiles will now be charged at 16p a minute plus a 21p Call Connection charge from May 1 2018. 
     
  • Calls to UK Standard Wi-Fi services (numbers with the following prefixes) will now be charged at 16p a minute plus a 21p Call Connection charge  from May 1 2018:

    07404, 07405, 07424, 07438, 07448, 07459, 07466, 074067, 074173, 074174, 074175, 074182, 074400, 074401, 074402, 074403, 074404, 074405, 074406, 074407, 074655, 074886, 075208, 075209, 075373, 075591, 075891, 078224, 078226, 078745, 078938
     
  • The charges for calls to Personal Numbering numbers range starting 070 has been updated.
     
  • The per minute rate for calling the following destinations will change from 1 May 2018: 

    Mobile Rate for Kyrgyzstan, Calls to Ireland Premium numners, Calls to Estonia Premium numbers, Landline/Mobile for Ascension Island, Landline/Mobile for Christmas Islands, Landline/Mobile for Niue Island, Landline for Northern Cyprus, Calls to Inmarsat Maritime-Satellite, Calls to Inmarsat Maritime HSD-Satellite, Calls to Inmarsat Mini M-Satellite.
     
  • We are also updating our privacy policy this year to include the new data protection rules coming into effect. Full details can be found at www.postoffice.co.ukOur Terms and Conditions have also been updated. For information and to view all of the changes, please see here or contact us on 0345 373 0041† to request a copy of these terms. 

    Early Termination Charges
  • These usually apply if you cancel your service during the minimum term of your contract and are payable for each remaining month left of your contract. These charges won't apply if you cancel within 30 days of receiving your price change notification letter. 

Frequently asked questions

I recently took one of your promotions and now you are putting up my prices while I am still in contract why?

If you joined up to one our Fixed Price broadband promotional offers we can guarantee your package price will stay the same throughout the duration of your contract. Other services such as our call packages and call charges don't have the same fixed price guarantee, meaning they are subject to change.

We want to be able to offer customers a good deal and we’re glad that you took up one of our recent fixed price broadband promotions. However we can assure you this won’t impact the monthly charge you pay.

As an example if you're currently on our £19 a month Unlimited Broadband promotions:

  • Your monthly package price (including line rental) will currently be £28 a month, and you’ll be getting a £9 a month discount on your bill which gives you your £19 promotional price.
     
  • From 1 May 2018 your Broadband monthly charge (including line rental) will increase to £29 a month however the monthly discount you’re getting will also increase to £10 to off-set this price rise for the duration of your remaining contract.
     
  • All our promotions are subject to price and terms potentially changing during your contract. For details please see our terms.

 

Why have you changed some of your prices?

We’ve always done everything possible to give you great value for money and to help keep your bills down however, we’ve had to make a few changes to the price of some of our products and services in order to continue offering all the great benefits that are included within our packages.

Although some prices have increased, you’ll see that our prices and call charges are still very good value for money, especially when you compare them to other service providers.

 

How are you telling customers about the price change?

If you are already a Post Office Home Phone or Broadband customer, you will be notified of these changes by letter well in advance of the changes coming into effect. Letters will be sent out from 1st March, you can expect to receive your letter within a few weeks from this date.

 

I have Line Rental Saver - how will this price change affect me?

Line Rental Saver (Annual Upfront Line Rental) is no longer available for sale to new and existing customers. If you have already purchased Line Rental Saver you will be allowed to keep it and receive the benefits of discounted line rental until it expires.

 

Has anything changed in my package?

The price change may affect you depending upon the package you have. If you are unclear what products or features you have today you can view them on a previous bill or alternatively log into My Account and review your package details there.

The table on the top of this pricing notification page outlines the price changes. Please also refer to the price change letter which has been sent to you. You can also contact us on 0345 373 0041† if you would like to discuss your package and how you can save money with our great value calling plans.  

 

Can I leave because of this?

Early termination charges will normally apply if you cancel your service during the minimum term of your contract. These charges won’t apply if you cancel within 30 days of receiving your price change notification letter.

 

What if I'm unhappy with the price changes?

We're always reluctant to increase prices and we're sorry that you're unhappy about how the price changes affect you.

Of course you’re within your rights to leave without penalty as a result of these changes within 30 days of receiving your price change notification letter

Get in touch - we'll help you save with our great deals and make sure your bill is the best it can be for you. You can call us on 0345 373 0041†

*Our lines are open Monday - Friday 9am to 8pm, Saturday 9am to 6pm and Sunday 9am to 4pm. Calls are free when made from an active Post Office Home Phone. Call charges apply from other service providers.

Terms and Conditions

^CALL PACKAGES TERMS & CONDITIONS: EVENING & WEEKEND CALLS: Inclusive Evening & Weekend calls are to UK landlines beginning 01, 02 or 03 and calls to 0845 and 0870 numbers. Also includes Weekend calls to landlines in our top 40 countries and UK standard mobile networks. ANYTIME CALLS: Inclusive Anytime calls are any time of day, evening and weekend to UK landlines beginning 01, 02 or 03 and calls to 0845 and 0870 numbers. Also includes Weekend calls to landlines in our top 40 countries and UK standard mobile networks. WEEKEND CALLS: Inclusive Weekend calls are to UK landlines beginning 01, 02 or 03 and calls to 0845 and 0870 numbers. Note: Evening rates apply from 6pm to 6am the following morning on weekdays. Weekend rates run from 6pm on Friday to 6am on Monday. A Call Connection charge will be applied to all chargeable calls excluding those with a fixed fee element or those that are inclusive or free. Inclusive calls last for 60 minutes. After 60 continuous minutes, calls are charged at the standard daytime rate for that number. Customers should hang up before 60 minutes and redial to avoid incurring charges. Calls that cross charge periods are charged at the price relevant to the period in which the call is taking place. There is no minimum term for Evening & Weekend or Anytime calls options and customers can remove it at any time giving 24 hours’ notice to our Customer Care Line. Fair Use Policy applies for inclusive calls to 0845/0870 numbers. Calls to these numbers will be limited to 1000 minutes per month. Customers can add and remove the Evening & Weekend or Anytime Calls options once per quarter. For full details of our call charges, visit postoffice.co.uk

**BT PRICE COMPARISION & VERIFICATION: BT Evening time period runs from 7pm to 7am Monday-Friday and Weekend time period is midnight Friday to midnight Sunday. BT call charges correct as at 05/02/2018. To confirm BT prices and call charges, visit productsandservices.bt.com/products/phone

†CALL CENTRE HOURS: Our lines are open Monday–Saturday 8am to 8pm, and Sunday 9am to 6pm. Calls are free when made from an active Post Office Home Phone. Call charges apply from other service providers.

Previous Broadband & Phone Pricing Notifications

To see previous price change notifications click here

Contact us

Existing customers call for free* on:

0345 600 3210 8am-8pm, Mon-Sat
9am-6pm, Sun

Get the facts

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