I recently took one of your promotions and now you are putting up my prices while I am still in contract why?
If you joined up to one our Fixed Price broadband promotional offers we can guarantee your package price will stay the same throughout the duration of your contract. Other services such as our call packages and call charges don't have the same fixed price guarantee, meaning they are subject to change.
We want to be able to offer customers a good deal and we’re glad that you took up one of our recent fixed price broadband promotions. However we can assure you this won’t impact the monthly charge you pay.
As an example if you're currently on our £19 a month Unlimited Broadband promotions:
- Your monthly package price (including line rental) will currently be £28 a month, and you’ll be getting a £9 a month discount on your bill which gives you your £19 promotional price.
- From 1 May 2018 your Broadband monthly charge (including line rental) will increase to £29 a month however the monthly discount you’re getting will also increase to £10 to off-set this price rise for the duration of your remaining contract.
- All our promotions are subject to price and terms potentially changing during your contract. For details please see our terms.
Why have you changed some of your prices?
We’ve always done everything possible to give you great value for money and to help keep your bills down however, we’ve had to make a few changes to the price of some of our products and services in order to continue offering all the great benefits that are included within our packages.
Although some prices have increased, you’ll see that our prices and call charges are still very good value for money, especially when you compare them to other service providers.
How are you telling customers about the price change?
If you are already a Post Office Home Phone or Broadband customer, you will be notified of these changes by letter well in advance of the changes coming into effect. Letters will be sent out from 1st March, you can expect to receive your letter within a few weeks from this date.
I have Line Rental Saver - how will this price change affect me?
Line Rental Saver (Annual Upfront Line Rental) is no longer available for sale to new and existing customers. If you have already purchased Line Rental Saver you will be allowed to keep it and receive the benefits of discounted line rental until it expires.
Has anything changed in my package?
The price change may affect you depending upon the package you have. If you are unclear what products or features you have today you can view them on a previous bill or alternatively log into My Account and review your package details there.
The table on the top of this pricing notification page outlines the price changes. Please also refer to the price change letter which has been sent to you. You can also contact us on 0345 373 0041† if you would like to discuss your package and how you can save money with our great value calling plans.
Can I leave because of this?
Early termination charges will normally apply if you cancel your service during the minimum term of your contract. These charges won’t apply if you cancel within 30 days of receiving your price change notification letter.
What if I'm unhappy with the price changes?
We're always reluctant to increase prices and we're sorry that you're unhappy about how the price changes affect you.
Of course you’re within your rights to leave without penalty as a result of these changes within 30 days of receiving your price change notification letter
Get in touch - we'll help you save with our great deals and make sure your bill is the best it can be for you. You can call us on 0345 373 0041†
*Our lines are open Monday - Friday 9am to 8pm, Saturday 9am to 6pm and Sunday 9am to 4pm. Calls are free when made from an active Post Office Home Phone. Call charges apply from other service providers.