Existing mortgage customers

Manage your mortgage online to view your balance, see when new deals are available, make changes to your details and more.

Help and support

Managing your mortgage
Home and mortgage guides
Managing your mortgage Home and mortgage guides
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Managing your mortgage

We have lots of answers to your mortgage questions in our mortgages FAQs.

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Top up loans

More questions about top up loans?

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Coronavirus Information

Please be assured that we will help all our customers impacted by coronavirus. If you would like to apply for a payment break, you can do so by calling us on 0800 169 2000 to discuss the different options available to you.

Payment breaks will not impact your credit file held by credit reference agencies. You should bear in mind though, that lenders may take information from other sources into account when making future lending decisions, such as from your bank account where they will be able to see changes to your regular payments or information you provide them about your payment break.

If you take a payment break we are legally obliged to send you a ‘Notice of Sums in Arrears’ which will inform you that you have fallen behind with your repayments and are in breach of your agreement with us. However, this is not the case and your account will not be in arrears as long as you make your contractual monthly repayments as they become due when your payment break ends. Further information can be found in our FAQs.

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Contact us about queries and complaints

Online enquiry

Get in touch using secure messaging

Call us

We are available 9am-5pm Mon-Fri, Closed Saturday/Sunday
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Customer complaints

Phone: 0800 953 0025 (9am to 5pm Monday to Friday)

Post: FREEPOST, Customer Relations Mortgages, Bank of Ireland

Email: lending.resolutions@boipluk.co.uk

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We’ll try our best to resolve your complaint straight away. If you don’t have the telephone number of the department you need, we’ll be able to point you in the right direction. Sometimes, depending on the details of your complaint, it may need to be investigated further. If this happens, your concerns will be dealt with by our dedicated team of Customer Care Advisers. They’ll write to you within five working days to acknowledge receipt of your complaint.

We’ll always deal with your complaint as quickly as we can. And we’ll write to you with our findings, usually within four weeks. However, if your complaint is particularly complex it may take a little longer. If we can’t deal with your complaint within eight weeks of receiving it, we’ll write to explain where we are and what we plan to do next. If at this stage you’re still not happy, you can refer the matter to the Financial Ombudsman Service.

We’ll do everything possible to make sure this doesn’t happen. But, in the unlikely event it does, the Financial Ombudsman Service may be able to help you. Helping to resolve disputes between banks and their customers, they’re entirely independent and their service is free. Ask us for a leaflet or contact the

Financial Ombudsman Service at: Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Or visit: www.financial-ombudsman.org.uk