Help and guides
Choose a topic you need help with and get answers direct from the experts at MoneyGram.
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Sending money
For questions about sending funds, including fees, limits, and where and when recipients can collect.
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Cancelling a money transfer
Covers how to cancel a MoneyGram money transfer and how long that takes to process.
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Receiving money
Check how and where you can receive MoneyGram transfers in the UK.
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Plus Rewards
Information on the MoneyGram Plus Rewards Programme, how it works, and how to sign up.
Getting in touch
If the help you need isn’t covered above, please contact the MoneyGram team.
Contacting MoneyGram
For questions, feedback or complaints about the MoneyGram service or to report fraud, please contact the MoneyGram team directly using their contact form or live chat.
Contact Post Office about in-branch services
If you have a question, feedback or complaint about your experience in branch, here’s how to tell us.
For enquiries about the MoneyGram service itself and transactions, please contact MoneyGram directly using the details provided earlier on this page.
Send us a message
Please complete our enquiries form to tell us what you’d like to know or share feedback on your experience.
Make a complaint
If you’re not happy with your Post Office experience, please let us know and we’ll do our best to put things right.