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What to do when someone else’s post is delivered to your home

While every effort is made to ensure the right post gets to the right person, now and then incorrect details can lead to mistakes. Here’s what to do.

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Incorrect addressee or address details can sometimes lead to post going to the wrong address or the wrong person.

If you find that you’ve received post that’s not for you or you’ve received post incorrectly mailed to your address, here’s what you can do to get things back on track.

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Wrongly delivered post?

Wrong address and a different name?

  • If their address is nearby, just pop it in their letterbox
  • Otherwise, simply pop it back in the post

The right address, but someone else's name?

  • Just cross out your address, write 'Not known at this address' on the envelope and repost it
  • If there's a return address, circle that too
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