Most of our postage services are provided by Royal Mail. The details that Royal Mail provide can help you understand your options for making a claim.
For details on Royal Mail’s policy for lost post, please visit their lost post compensation page.
For their policy on delayed post, including how long you need to wait before your post qualifies as delayed, please visit their delayed post compensation page.
For their policy on damaged post, please visit their damaged post compensation page.
For Royal Mail’s policy on compensation for internationally-posted items, please visit their international compensation page.
Finally, if you want to make a claim, you can visit Royal Mail’s dedicated claims page.