Lost and damaged items

At Post Office, along with our Royal Mail partner, we do everything we can to make sure your post gets to you safely and on time.

But sometimes things go wrong. We have a range of services that include compensation for loss, damage and delay.

Overview

Complaints, claims and compensation

If an item you’ve posted using Royal Mail or Parcelforce Worldwide has been lost, damaged or delayed, you may be able to claim compensation – as long as you’ve met the conditions of posting.

View full details of Royal Mail's compensation policy for UK and international items and Parcelforce Worldwide's policy.

Find the best service for you

	Standard compensation	If you bought enhanced compensation
Sending in the UK
First Class Second Class Signed For® 1st Class Signed For® 2nd Class	Up to £20 Up to £20 Up to £50 Up to £50	Not available
Parcelforce Worldwide services	express9, 10, AM: Up to £200 express24: Up to £100 express48: Up to £100 expresssunday: Up to £100	Up to £2,500 per consignment
Special Delivery Guaranteed®	Royal Mail Special Delivery Guaranteed by 9am®: Up to £50 compensation for damage, loss or delay.	Up to £2,500
Special Delivery Guaranteed®	Royal Mail Special Delivery Guaranteed by 1pm®: Up to £500 compensation for damage, loss or delay.	Up to £2,500
Sending abroad
International Standard	Up to £20	Not available
International Tracked and Signed	Up to £50	Up to £250 Note - if you’re sending money, the maximum compensation is £100
International Tracked	Up to £50	Up to £250 Note - if you’re sending money, the maximum compensation is £100
International Signed	Up to £50	Up to £250 Note - if you’re sending money, the maximum compensation is £100
International Economy	Up to £20	Not available
Parcelforce Worldwide International services	globalexpress: Up to £200	Up to £2,500
	globalpriority: Up to £100	Up to £2,500
	globalvalue: Up to £100	Up to £500
	globaleconomy: Not available	Not available

Complaints, claims and compensation

If an item you’ve posted using Royal Mail or Parcelforce Worldwide has been lost, damaged or delayed, you may be able to claim compensation – as long as you’ve met the conditions of posting.

View full details of Royal Mail's compensation policy for UK and international items and Parcelforce Worldwide's policy.

Find the best service for you

	Standard compensation
Sending in the UK
First Class Second Class Signed For® 1st Class Signed For® 2nd Class	Up to £20 Up to £20 Up to £50 Up to £50
Express Parcels	express 9, 10, AM: Up to £200 express24: Up to £100 express48: Up to £100 expresssunday: Up to £100
Special Delivery Guaranteed®	Royal Mail Special Delivery Guaranteed by 9am®: Up to £50 compensation for damage, loss or delay.
Special Delivery Guaranteed®	Royal Mail Special Delivery Guaranteed by 1pm®: Up to £500 (£10,000 for consequential loss) Up to £500 compensation for damage, loss or delay.
Sending abroad
International Standard	Up to £20
International Tracked and Signed	Up to £50
International Tracked	Up to £50
International Signed	Up to £50
International Economy	Up to £20
Parcelforce Worldwide International services	Global Express: Up to £200
	Global Priority: Up to £100
	Global Value: Up to £100
	Global Economy: Not available

	If you bought enhanced compensation
Sending in the UK
First Class post Second Class post Signed For® 1st Class Signed For® 2nd Class	Not available
Express Parcels	Up to £2,500 per consignment
Special Delivery Guaranteed®	Up to £2,500
Special Delivery Guaranteed®	Up to £2,500
Sending abroad
International Standard	Not available
International Tracked and Signed	Up to £250 Note - if you’re sending money, the maximum compensation is £100
International Tracked	Up to £250 Note - if you’re sending money, the maximum compensation is £100
International Signed	Up to £250 Note - if you’re sending money, the maximum compensation is £100
International Economy	Not available
Parcelforce Worldwide International services	Up to £2,500
	Up to £2,500
	Up to £500
	Not available

Wrongly delivered

Wrongly delivered post

Your address but a different name?

If their address is nearby, just pop it in their letterbox
Mark the item with "not known at this address" and repost it in any Postbox.

Every now and then, you might receive post with the right address, but someone else’s name.

Just cross out your address and write ‘Not known at this address’ on the envelope and repost it. If there’s a return address, circle that too.

If you keep getting someone else’s post, get in touch with Royal Mail.

Ready to send? Pop down to your local branch

Find your nearest branch