Coronavirus support:
Complaints, claims and compensation
If an item you’ve posted using Royal Mail or Parcelforce Worldwide has been lost, damaged or delayed, you may be able to claim compensation – as long as you’ve met the conditions of posting.
View full details of Royal Mail's compensation policy for UK and international items and Parcelforce Worldwide's policy.
Find the best service for you
| Standard compensation | If you bought enhanced compensation |
|
|---|---|---|
| Sending in the UK | ||
| First Class Second Class Signed For® 1st Class Signed For® 2nd Class |
Up to £20 Up to £20 Up to £50 Up to £50 |
Not available |
| Parcelforce Worldwide services |
express9, 10, AM: Up to £200 express24: Up to £100 express48: Up to £100 expresssunday: Up to £100 |
Up to £2,500 per consignment |
| Special Delivery Guaranteed® | Royal Mail Special Delivery Guaranteed by 9am®: Up to £50 compensation for damage, loss or delay. |
Up to £2,500 |
| Royal Mail Special Delivery Guaranteed by 1pm®: Up to £500 compensation for damage, loss or delay. |
||
| Sending abroad | ||
| International Standard | Up to £20 | Not available |
| International Tracked and Signed | Up to £50 | Up to £250 Note - if you’re sending money, the maximum compensation is £100 |
| International Tracked | Up to £50 | Up to £250 Note - if you’re sending money, the maximum compensation is £100 |
| International Signed | Up to £50 | Up to £250 Note - if you’re sending money, the maximum compensation is £100 |
| International Economy | Up to £20 | Not available |
| Parcelforce Worldwide International services | globalexpress: Up to £200 |
Up to £2,500 |
| globalpriority: Up to £100 |
||
| globalvalue: Up to £100 |
Up to £500 | |
| globaleconomy: Not available |
Not available | |
Complaints, claims and compensation
If an item you’ve posted using Royal Mail or Parcelforce Worldwide has been lost, damaged or delayed, you may be able to claim compensation – as long as you’ve met the conditions of posting.
View full details of Royal Mail's compensation policy for UK and international items and Parcelforce Worldwide's policy.
Find the best service for you
| Standard compensation | |
|---|---|
| Sending in the UK | |
| First Class Second Class Signed For® 1st Class Signed For® 2nd Class |
Up to £20 Up to £20 Up to £50 Up to £50 |
| Express Parcels |
express 9, 10, AM: Up to £200 express24: Up to £100 express48: Up to £100 expresssunday: Up to £100 |
| Special Delivery Guaranteed® | Royal Mail Special Delivery Guaranteed by 9am®: Up to £50 compensation for damage, loss or delay. |
| Royal Mail Special Delivery Guaranteed by 1pm®: Up to £500 (£10,000 for consequential loss) Up to £500 compensation for damage, loss or delay. |
|
| Sending abroad | |
| International Standard | Up to £20 |
| International Tracked and Signed | Up to £50 |
| International Tracked | Up to £50 |
| International Signed | Up to £50 |
| International Economy | Up to £20 |
| Parcelforce Worldwide International services | Global Express: Up to £200 |
| Global Priority: Up to £100 |
|
| Global Value: Up to £100 |
|
| Global Economy: Not available |
|
| If you bought enhanced compensation |
|
|---|---|
| Sending in the UK | |
| First Class post Second Class post Signed For® 1st Class Signed For® 2nd Class |
Not available |
| Express Parcels | Up to £2,500 per consignment |
| Special Delivery Guaranteed® | Up to £2,500 |
| Sending abroad | |
| International Standard | Not available |
| International Tracked and Signed | Up to £250 Note - if you’re sending money, the maximum compensation is £100 |
| International Tracked | Up to £250 Note - if you’re sending money, the maximum compensation is £100 |
| International Signed | Up to £250 Note - if you’re sending money, the maximum compensation is £100 |
| International Economy | Not available |
| Parcelforce Worldwide International services | Up to £2,500 |
| Up to £500 | |
| Not available | |