For further information about the Horizon IT Scandal, please visit our corporate website

Making a Boohoo return with us

It’s now easier than ever. All you have to do is drop it off at your local Post Office branch. You don’t even have to print a return label at home. If you prefer, you can just pop into your local branch, and we’ll scan the QR code straight from your phone and label the item for you

Log into Boohoo’s return portal 

  1. Repack your item(s), then log into Boohoo’s returns portal. To return an item you’ll need your order number and email address or last 4 digits of your phone number. Then just let them know which item you’re returning and why
  2. Choose to return at your local Post Office branch
  3. Print out the returns label or get a QR code for your phone

Visit your local Post Office branch 

  1. Bring your package and returns label or QR code to your local Post Office branch and we’ll do the rest
  2. Boohoo will send you an email when they receive your returned stuff. If you've not heard anything in 28 days, give them a shout and they’ll look into it for you

Handy returns information

  1. If you need any more information about Post Office returns, Boohoo returns or want to know where your nearest branch is, check out our returns service
  2. For further information on Boohoo returns, please visit the Boohoo Returns page

Common Boohoo returns questions

  • Yes. Just log into your Boohoo account to print your free returns label. Or get a QR code to bring to your nearest Post Office branch and we’ll print your free label for you. Drop into your local branch and drop off your package.

  • As long as you’ve repackaged your items in something sealable, waterproof and non-see-through then we can process the return for you. Just head into your local Post Office branch with your returns label or QR code and we’ll take it from there.

  • You've got 28 days (from the day you receive it) to return something to Boohoo. To get the most up to date information check out the Boohoo website.

  • Just pop into your local branch and chat with us. We’ll be more than happy to help. Or visit the Boohoo Returns page.  

Find your nearest Post Office branch

Post Office makes returning unwanted items quick, simple and safe 

Boohoo help and support

Visit the Boohoo site for further help on returns, deliveries, order issues and more

Need some help?

Posting help and support

Find answers to common questions about posting services:

Visit our posting support page