We’ve all been there; browsing boohoo.com and suddenly falling truly, madly, deeply in love with that off-the-shoulder skater dress or those oversized retro sunglasses that look really cool on that girl lounging by the pool. And then click! We’ve hit the QUICK BUY button faster than you can say, well, Boohoo.
A day or two later and there’s a knock on the door, your Boohoo parcel arrives, and you rush to your room, rip it open, try it on, and... oh no! It’s too big. It’s too bright. It’s ‘wow, that’s a bit shorter than it looked in the picture.’
Whatever. It’s Boohoo returns time.
It’s now easier than ever because all you have to do is drop it off at your local Post Office. That’s it. You don’t even have to print a return label at home. If you prefer, you can just pop into your local branch, and we’ll scan the QR code straight from your phone and label the item for you.
Making an Boohoo return with us
Bring your package and label or QR code to your local Post Office - and we’ll do the rest. Boohoo will then send you an email when they receive your returned stuff. If you've not heard anything in 14 days, give them a shout and they’ll look into it for you.
If you need any more information about Post Office returns, Boohoo returns or want to know where your nearest branch is, take a look here.
Do you send a lot of parcels?
If you send lots of packages - and frequently, why not take advantage of our FREE Drop & Go service? No more queuing, weighing or printing. Simply drop off your items at our fast-track counter and we’ll process them the same day. If you’d like to know more, head over to our Drop & Go page.
Questions about your Boohoo returns
Is it free to return my Boohoo stuff?
Yes. Just log into your Boohoo account to print your free returns label or get a QR code to bring to your local Post Office and we’ll print your free label for you. Drop into your branch and drop off your package.
I don’t have the original packing. What do I do?
As long as you’ve repackaged your items in something sealable, waterproof and non-see-through then we can process the return for you. Just head into your local Post Office with your returns label or QR code and we’ll take it from there.
How long do I have to return my items?
You've got 14 days (from the day you receive it) to return something to Boohoo.
What if I have more questions about returning my parcels?
Just pop into your local branch and chat with us. We’ll be more than happy to help.
So remember, whenever you’ve got a return, just drop into your branch and drop off your package. Happy shopping!