From 4 September 2023 you’ll no longer be able to buy international phonecards in Post Office branches.
We’ll continue to sell major mobile top-ups, including Lyca Mobile and Lebara Mobile for pay-as-you-go SIM customers to make international calls.
Calling someone with your Post Office phonecard? Here’s what to do:
You won’t be able to call some premium, non-geographic numbers with your phonecard – like 090, 087, 084, 0345, 0891 and 0560.
Some international calls may also be restricted if they are to premium rate or non-geographic numbers abroad.
For more information, please call us on 0330 001 0111.
Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile. They may be included in your call package; check with your service provider.
No, you can make as many special-rate or free calls as you like within the promotional time period. They can also be as long as you like – there’s no limit to the length of the call. However, if your call continues after midnight GMT, you’ll start being charged for the call.
There’s no limit to the length or number of half-price calls you can make, either. If you are using a UK mobile phone to call our 0800 access number then a 4p-per-mminute surcharge will apply to all calls and will still be charged when calling a destination included in the promotions.
If you have a problem, don’t worry. We’ll be able to access your call records and get everything sorted as quickly as we can. Just give us a ring on 0330 001 0111 between 7am and 10pm.
Calls to 03 numbers cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile. They may be included in your call package; just check with your service provider.
An additional surcharge may apply depending on how you place your call and which access number you use however unlike some other suppliers, we don’t apply any additional connection or service charges when placing your call.
Payphone charges can vary. Always check the payphone before you use your calling card to make a call.
You can’t use our 0800 access number from a payphone but you can use our landline access number – 020. This will be charged at the standard UK landline rate for the whole of your call.
The cost will depend on what access number you use to place your call and any additional charges your mobile phone provider may apply for calling our access numbers.
020 Access number - your mobile phone provider may charge you for calling our 020 access number, please check with your operator before placing a call.
0800 Access number - a 4p per minute surcharge will apply when using a UK mobile to call our 0800 access number (This charge also applies when calling a destination included in any of our promotions).
£5 and £10 Post Office phonecards expire 60 days after they’re first used or when you have used all your credit making calls.
£20 Post Office phonecards expire 90 days after they’re first used or when you have used all your credit making calls.
We’ve decided to discontinue the sale of international phonecard in our branches from 4 September 2023. The decision’s part of our ongoing efforts to deliver a mix of products and services that best meet our customers' evolving needs.
After Post Office stops selling International phonecard, you can buy International phonecards cards through AQA Telecom Ltd website www.aqatelecom.com.
AQA Telecom Ltd are a reputable provider with extensive experience in the telecommunications industry. They’re well-equipped to handle all your questions about international phonecards and will ensure a smooth transition for customers who choose to use their services.
The transition to AQA Telecom Ltd shouldn’t affect the rates or features of international phonecards. AQA Telecom Ltd is committed to offering competitive rates and maintaining the same level of service quality or even improving it for customers.
Yes, any International phonecards bought from Post Office before the discontinuation date will still be valid for use. You can continue using the remaining balance on until they expire or are fully spent.
If you experience any problems or have questions about an AQA Telecom Ltd international phonecard, contact their customer support team on 0330 001 0111. They’ll be available to help with any questions or resolve any issues you encounter.
You can call AQA Telecom Ltd on 0330 001 0111 and they will assist you with this.
No, we won’t be providing customer support for international phonecards after 4 September 2023. For any enquiries or assistance after that date, please contact AQA Telecom Ltd directly. They’ll be your go-to provider for all matters related to international phonecards.
There are a few ways to get in touch with us. Just pick the method that’s most convenient for you.
Write to AQA Telecom at: info@aqatelecom.com
Write to AQA Telecom at:
AQA Telecom Ltd
Bury Lodge
Bury Road
Stowmarket
IP14 1JA