Calling someone with a Post Office prepaid phone card is easy. Just follow the steps below:

• Call the access number on the back of your card
• Enter your PIN when prompted (It’s also on the back of your card)
• Dial the number you want to call
• Enter ## to make another call.

The steps are the same for making a UK or international call. If you’re calling abroad, make sure you enter the international dialling code in full.

You have a choice between using a 020 or 0800 access number. An additional surcharge may apply depending on how you place your call and which access number you use. Please see “Making Calls” above to understand what option is best for you.

Every Saturday, between noon and midnight, UK time, you can call selected countries for free.

Special rate calls to selected destinations are available all day on a Saturday. Details of the destinations currently included in these offers can be found at https://www.postoffice.co.uk/international-phonecards.

If you are using the 0800 access number from a mobile phone then a 4p per minute surcharge will apply to all calls and will still be charged when calling a destination included in the promotions.

No, you can make as many special rate or free calls as you like within the promotional time period. They can also be as long as you like – there’s no limit to the length of the call. However, if your call continues after midnight GMT, you’ll start being charged for the call.
There’s no limit to the length or number of half-price calls you can make, either. If you are using a UK mobile phone to call our 0800 access number then a 4p per minute surcharge will apply to all calls and will still be charged when calling a destination included in the promotions.

Don’t worry – just call us on 0330 001 0111. Lines are open 7am-10pm. We’ll look to get everything sorted as soon as we can.

• £5 and £10 phone cards expire 60 days after they’re first used. Or when you’ve used all your calling credit.  
• £20 phone cards expire 90 days after they’re first used. Or when you’ve used all your calling credit.

In the majority of cases, yes. However, no phone carrier can guarantee all calls will be connected 100% of the time. We always try to use the best routes to all destinations.

You can’t use UK & International Phone card to call some premium, non-geographic numbers. Like 090, 087, 084, 0345, 0891 and 0560.

Some international calls may be restricted if they’re to premium rate or non-geographic numbers abroad. To find out more about restrictions for prepaid phone cards, call us on 0330 001 0111.

Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile. They may be included in your call package. Check with your service provider.

An additional surcharge may apply depending on how you place your call and which access number you use however unlike some other suppliers, we don’t apply any additional connection or service charges when placing your call.

Payphone charges can vary. Always check the payphone before you use your calling card to make a call.

You can’t use our 0800 access number from a payphone but you can use our landline access number – 020. This will be charged at the standard UK landline rate for the whole of your call.

The cost will depend on what access number you use to place your call and any additional charges your mobile phone provider may apply for calling our access numbers.

• 020 Access number - your mobile phone provider may charge you for calling our 020 access number, please check with your operator before placing a call.

• 0800 Access number - a 4p per minute surcharge will apply when using a UK mobile to call our 0800 access number (This charge also applies when calling a destination included in any of our promotions)