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Create your unique digital identity for government

With Post Office you can access multiple services through GOV.UK Verify

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GOV.UK Verify service delays


We’re experiencing an unprecedented demand for our service, so if you're waiting for a document to be verified through the app, please log out and check back later. Our team are working hard to process all incoming verification applications and will fulfil your request in due course. Once your document has been processed, you'll receive an email. You can then log back into your account to resume your registration.


If you need help, email and we'll get back to you as soon as we are able. In the meantime you may find some help from our FAQs page.


Thank you for your patience and we apologise for any inconvenience caused.

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Popular GOV.UK Verify Services

Self assessment

Check your tax statement or file your tax return online with HMRC

Universal Credit

Claim for payments and view your account history using an Universal Credit account

Personal tax account

Use your personal tax account to check your records and manage your details

Basic DBS check

Apply for a basic Disclosure and Barring Service (DBS) check to get a copy of your criminal record

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All GOV.UK Verify Services

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Driving & transport

  • View your driving licence

    Check your driving record and penalty points or create a 'check code' to share e.g. with a car rental company

  • Share driving licence on mobile

    Use your mobile phone to share your driving record, e.g. vehicles you can drive, with a car hire company or employer

  • Report a medical condition

    Tell the DVLA about a health or medical condition that could affect your driving capability

  • Medical driving licence

    Renew online if you have diabetes, epilepsy, Parkinson’s disease, a visual impairment, or other conditions

  • Vehicle operator licence

    Apply for a heavy goods vehicle (HGV) licence, a public service vehicle (PSV) licence or an interim operator licence

  • Vehicle operator licence

    Apply for a heavy goods vehicle (HGV) licnce, a publlic service vehicle (PSV) licence or an interim operator licence. 

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Work, pensions & business

  • Basic DBS check

    Apply for a basic Disclosure and Barring Service (DBS) check to get a copy of your criminal record

  • Check your state pension

    Find out how much your State Pension is worth, when you can get it and how to increase it

  • Get your State Pension

    Approaching retirment? Use this service to get your State Pension online here

  • Company car tax

    Check your company car’s details, let HMRC know about any changes to your car since 6 April including updates to fuel benefit

  • Rural payment details

    Register your details. Update your land maps. And apply online for some grants and payments

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Money & tax

  • Universal Credit

    Universal Credit is a payment to help withyour living costs. You may be able to get it if you’re on a low income or out of work

  • Self Assessment

    Complete and send your tax return electronically, check your details or view previous returns

  • Personal tax account

    Use your personal tax account to check your records and manage your details

  • Income tax

    Check your tax code and Personal Allowance, update your employer or
    pension provider details and and get an estimate of your tax bill for the coming year

  • Help with tax affairs

    Register online as a trusted helper for up to five people. Help them check payments, update records and claim refunds

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GOV.UK Verify is a secure service that allows you to prove who you are online in  order to access popular government services. It normally takes between 5 and 15 minutes to verify your identity the first time you use GOV.UK Verify but it may take longer. After that you can login instantly to any participating service.

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More info & FAQs

What do I need to sign up?

Different services require different amounts of information to make sure you are who you say you are. As a minimum, we ask you to share your government ID or a bank card, to make sure you are who you say you are. It helps if you have either a passport, driving licence or national ID card.

You will be asked to send us this information through our online form or by uploading a photo of the document using our app.

How do I register?

Registering for a Post Office account should take around 15 minutes, although this can vary depending on the information you are asked for and if you require any assistance completing the process. Here's how you do it:

  1. On the GOV.UK website you’ll find an option to verify your identity using GOV.UK Verify.
  2. If you select Post Office to verify your identity, you'll be brought to our website to start the registration process.
  3. Enter your email address and create a password for your Post Office account. You will be asked to confirm your email address and mobile number by entering a code from each.
  4. Next you will be asked for your personal details, including your name, date of birth and recent addresses.
  5. Then you’ll need to prove your identity by verifying details of your identity documents, either online or through our app. If extra information is needed, you will be asked a series of identity questions related to your finances to round off your registration.

Remember - if you get stuck on your journey, contact our  service desk through live chat or phone.

Once you’re verified, you’ll be able to use and re-use your Post Office login details to access a number of government services online.

Do I have to register in one go?

No, you don’t have to complete your registration all at once. If you need to leave the registration for any reason, everything will be saved for you to return at a later time, e.g. if you need to double check any information or don’t have a particular document to hand.

To return to your registration, choose the service you were trying to access and you’ll be taken back to where you left.

Why do I need to provide my personal details?

Your personal details are required in order for us to check you are who you say you are. We ask you to provide your most recent name and address history so that we can check these details against our verification sources.

You need an UK address to register, although we do allow you to provide overseas addresses if you have recently moved to or from the UK.

Although you may be asked for credit/debit card details, we will never charge any money for this service.

Are the details I have provided kept safe?

GOV.UK Verify have chosen companies that are certified to government standards and specialise in data protection. The information is stored and encrypted in our system, and only you as the account holder have access to the account. We don’t hold any passwords ourselves, so only you can recover your account with your recovery code, sent by email.

I can’t be verified – why is this?

If you receive a message stating that you cannot be verified, you should double check the information you’ve given, to make sure it was filled out correctly. Common mistakes are:

  • If you’ve changed your name recently, try adding your previous name
  •  If you’ve moved recently, add your previous address
  • If you fail on the knowledge-based financial questions, it may be because your credit file takes about a month to update

Why is my document getting rejected?

When you enter information through the online form, it’s checked and matched against sources, like Her Majesty’s Passport Office. If your evidence cannot be verified, please double check that you’ve entered the details exactly as stated on the document.

If it fails in app, it means we could not verify the document against our source or your selfies could not be verified, most likely due to an unclear photo. Here are some tips to take a good photo:

  • Take a photo of the actual document (we cannot accept photocopies or scans)
  • Take the photo directly above, making sure the whole page is visible and that no glare or objects are obscuring the information
  • Use the guidelines to help align the document
  • Allow the camera to focus; this will ensure that a clear photo is taken
  • Take the initial selfie directly facing. You will then be directed to turn your head for the final selfie. This ensures that we can detect your movement

If you exceed the maximum amount of tries or you think your document should have passed, please get in touch with our team and we’ll be happy to advise you further.

Why am I being asked questions about my financial history?

If you cannot verify enough evidence from documents, you will be asked some identity questions. These questions are designed to be answered only by you, so we can be sure that you are who you say you are. If you get stuck at this stage, please don’t guess the answer. Double check your details and pause your registration if necessary.

If this stage is not passed successfully, you still have the chance of completing the process by re-uploading your passport or driving licence using the Post Office GOV.UK Verify app. This requires you to take a photo of your document and of yourself, so we can check it’s definitely you with your document.

How can I get the Post Office GOV.UK Verify app?

You can download our free app from the relevant app store on your device by searching for 'Post Office GOV.UK Verify'. Alternatively you can download it directly from the following app stores: Android, iOS, Windows.

The app is compatible with the following devices:

  • iOS devices using iOS version 9 and higher.
  • Android devices with a camera, using Android version 4.0.3 and higher.
  • Windows mobile devices with a camera, using Windows 10 Mobile, Windows Phone 8.1.

I am having trouble logging in. What should I do?

Forgotten your password?

  1. On the login page, enter in your email address.
  2. Click the link for 'Forgot your password?'.
  3. You will be sent a new account recovery code via email. Provide this code, then click 'Continue'.
  4. Enter in the security code sent to your mobile/via the app and click 'Submit code'.
  5. Answer the security question.

Enter and confirm your new password, then click 'Save'.

Got a new mobile number or re-installed the app on a new device?

  1. On the login page, fill in your username/email address.
  2. Fill in your password.
  3. When asked for the security code, click 'I lost access to this code'.
  4. Provide the requested account recovery code sent via email. Then click 'Continue'.
  5. Answer the security question.

You can now edit your mobile number or add a new authentication method to your app.

My document has expired, can I still use it?

Due to the databases and sources we use to check and match your details, evidence provided during this process must be valid.

The exception is that we can accept an expired UK passport using the online form, if it is no more than six months past expiry. For all other evidence provided manually or via the app, it must be in date.

I am registering and using the app on the same device. Do I need to scan a QR code?

A QR code only needs to be scanned if you are registering on a computer or laptop but using the app on a phone/tablet (so they can be linked together). Therefore you don’t need to scan a QR code if you are using one device.

Once you have downloaded the app, don’t open it but return to your registration web page and tap the 'OPEN APP' button. The app will then open to the point for you to continue.

I need a DBS check but can’t verify my identity online. What next?

You can go into a Post Office branch to certify that the documents you present are a true likeness of the original documents. To get your documents certified:

  • Complete the online form and select 3 identity documents to be checked
  • Use our Branch Finder to search for a branch which provides the DBS ID Validation Service
  • Print the letter generated for you and take into a Post Office with your 3 documents, within 14 days

What can I use my account for?

Your Post Office account is a secure and reusable way to digitally share your information.

With Post Office you can prove who you are online, to access Government services connected to Verify. The service is free to use and once you have set up your account, you can use and re-use it to log in securely and quickly for any of the services using Verify.

You can also use it to access Drop and Go, which helps speed up your experience in the Post Office if you’re sending large amounts of mail.

I have another question – how can I get in touch?

You can find more in depth FAQs about our service here. If you can’t find the answer you’re looking for, send us an email to and we’ll help sort things out.

Our customer service desk is open:
Monday to Friday from 08:00 to 22:00
Saturday and Sunday from 08:00 to 17:00

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