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Impact of the Ukraine conflict on our services

In light of the Russian invasion of Ukraine, the Foreign, Commonwealth and Development Office (FCDO) has advised against all travel to Ukraine, Russia and Belarus.

If you were planning a trip to one of these destinations and used Post Office travel services in readiness, here are details on how they’ve been affected and the options available.

We’ve also provided details of services that may help you support those directly affected by the conflict.

  • As Post Office Travel Insurance policies align with FCDO advice, which currently advises against all travel to Ukraine, Russia and Belarus, if you have one of our policies, it won’t cover you for travel to these countries.

    If you have a trip booked to Ukraine, Russia or Belarus, please contact your airline or tour operator in the first instance to see if they can re-arrange your trip for a later date, or to request a refund.

    If re-arranging your trip is possible, we can move the start date for any Post Office Single-trip Travel Insurance policies up to 12 months from the original purchase date. If re-arranging your trip isn’t possible, you can apply for a refund of your Single-trip policy by calling our contact centre team on 0333 123 3690* (Monday to Friday 8.30am - 6.30pm and Saturday 9am - 5.30pm).

    Always check the status of any country before you take a trip there, as traveling against the advice of the FCDO for all, or all but essential travel will not be covered.

    If the FCDO have advised to only undertake essential travel to a destination and your trip is not essential and you choose to travel, we will only cover a claim if the cause is not linked to the reason for the FCDO advice. This limitation applies even if you have purchased an optional Trip Disruption or Covid-19 upgrade. You may be able to travel with full cover if we authorise in writing that your trip is essential before you depart. If you’d like to request this, please email travelinsurancefeedback@postoffice.co.uk

    *Call charges: calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

  • In light of the conflict, we have removed the Russian ruble currency from sale.

    If you’ve recently bought Russian rubles from us, we’ll refund it at the rate you bought it through our  refund guarantee. Just bring it to any branch with the receipt from your original purchase. Terms and conditions apply.

  • You can now send money to friends and family in Ukraine without any transfer fees via our International Money Transfer service powered by Western Union and when sending money directly to a bank account via MoneyGram in branch.

  • The Disasters Emergency Committee and its members are working in Ukraine and neighbouring countries to provide those fleeing the conflict with immediate food, water, medical assistance, protection and trauma care. You can donate to the cause online, over the phone or over the counter in any of our 11,500 Post Office branches. Find out how you can help.