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Impact of the Ukraine conflict on our services

Due to the Russian invasion of Ukraine, the Foreign, Commonwealth and Development Office (FCDO) has advised against all travel to Ukraine, Russia and Belarus. 

If you were planning a trip to one of these destinations and used Post Office travel services, here are details on how they’ve been affected and the options available. 

We’ve also provided details of services that may help you support those directly affected by the conflict. 

  • The FCDO currently advises against all travel to Ukraine, Russia and Belarus. If you have one of our travel insurance policies, it won’t cover you for travel to these countries.

    If you have a trip booked to Ukraine, Russia or Belarus, contact your airline or tour operator first. They may be able to rearrange your trip for a later date or give you a refund.

    If your trip’s rearranged, we can move the start date for single-trip policies up to 12 months from their original purchase date. If it’s not possible, you can apply for a refund of your single-trip policy. Please call 0333 123 3690 (Monday to Friday 8.30am - 6.30pm and Saturday 9am - 5.30pm). (1)

    Always check the status of any country before you travel there. If the FCDO advise against all or all but essential travel to a destination, traveling against this advice won’t be covered.

    If your travel’s not essential but you go anyway, we’ll only cover claims where the cause isn’t linked to the reason for the FCDO advice. This applies even if you’ve bought an optional trip disruption or Covid-19 upgrade.

    You may be able to travel with full cover if we authorise that your trip is essential in writing before you depart. To request this please email

    (1) Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

  • You can now send money to friends and family in Ukraine using:

    • Western Union International Money Transfer 
    • MoneyGram – send money in branch directly to a bank account

    There are no transfer fees for sending money to Ukraine with these services.

  • The Disasters Emergency Committee is working in Ukraine and neighbouring countries to provide food, water, medical assistance, protection and trauma care to those affected by the conflict. You can donate to their efforts online, on the phone or over the counter in any Post Office branch. Find out how you can help