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Help and support Parcels and letters

You’ll find answers to common questions here about postage bought in branch and online. Find out how to pick up or drop off a parcel, arrange delivery or return an item.

Select your provider

Royal Mail

Please select where you bought your postage so we can best support you

For postage bought at a Post Office branch

Please visit the Royal Mail branch support page: Royal Mail branch help

For postage bought from Royal Mail directly

Please visit the Royal Mail customer support page: Royal Mail customer help

For postage bought from Post Office Parcels Online

eg reference POL115xxxxxxx

Please visit our Parcels Online support page: Parcels Online Help

Parcelforce Worldwide

Please select where you bought your postage so we can best support you

For postage bought at a Post Office branch

Visit the Parcelforce Worldwide branch support page: Parcelforce Worldwide branch help

For postage bought from Parcelforce Worldwide directly

Please visit their customer support page: Parcelforce Worldwide help

DHL

Get help with collecting an item sent via DHL

For items sent with DHL

Visit the DHL customer support page: DHL help

DPD

Please select where you bought your postage so we can best support you

For postage bought at a Post Office branch

Please visit the DPD branch support page: DPD branch help

For postage bought from DPD directly

eg with a reference beginning 115

Please visit the DPD customer support page: DPD help

For postage bought from Post Office Parcels Online

eg reference POL115xxxxxxx

Please visit our Parcels Online support page: Parcels Online Help

Evri

Please select where you bought your postage so we can best support you

For postage bought at a Post Office branch

Please visit the Evri branch support page: Evri branch help

For postage bought from Evri directly

eg with a 16-character reference

Please visit the Evri customer support page: Evri help

For postage bought from Post Office Parcels Online

eg reference POLxxxxxxx

Please visit our Parcels Online support page: Parcels Online Help

Need help with Drop & Go?

Please visit the separate support page for our fast-drop mails service.

Drop & Go help and support

Contact Post Office

If you have a question, feedback or a complaint about our services, here’s how to get in touch with us.

Contact the Post Office support team for anything relating to:

  • Customer service in our branches 
  • Branch opening hours and queues 
  • Our mails Drop & Go service

Send us a message

Please complete our enquiries form to tell us what you’d like to know or share feedback on our services.

Contact Post Office

Make a complaint

If you’re not happy let us know and we’ll do our best to put things right.

Make a complaint