General enquiries FAQs

Answers to some of your most common questions

How accurate is the Post Office® branch finder?

There are around 11,500 Post Office® branches nationwide, so there is bound to be one conveniently located for you. These results give approximate distances and do not take account of obstacles such as rivers, roads or railway lines.

What is the Post Office® mobile service?

A mobile Post Office® is a modern, fully equipped van offering Post Office® services. There are more than 168 villages currently visited by a Mobile branch across the UK today. These communities are visited at set times and days each week, and the majority of Post Office® products and services are available through the mobile service. These vehicles have an access lift at the back to assist elderly or disabled customers. Please call 0345 722 3344 for more information. For Welsh call 03457 46 84 69.

What is the Post Office® home delivery service?

This is a service for very small communities and enables customers to order a reduced range of Post Office® products and services over the telephone. The products may either be delivered to a customer's home by the core subpostmaster or are available for collection by the customer at a local Drop-In Session.

What is the accessibility service?

As a business that is committed to providing great customer service, we recognise the importance of ensuring that the 12 million disabled people who live and work in the UK can access their local Post Office® branch. In launching this new access guide to our branches we have set out to give customers practical information on the accessibility of our retail network.

I have a Post Office® Card Account - where is my nearest ATM?

You can search for the ATM nearest to you using the drop down selection box and by entering your postcode in the search box. The results will show you whether your nearest ATM is available 24 hours a day. If it is not, it will only be accessible during the branch opening hours.

I have searched using my town but I did not get any result back

The branch finder tool only works by searching for your nearest large town. If your town is not showing - please try searching on the town closest to you that is larger than the one you originally searched on.