Drop & Go

Q: Who is Drop & Go for?

It’s a fast, free service for anyone who sends lots of parcels. There’s no queuing, weighing or printing. So it’s ideal for anyone selling lots of items online, especially if you’re short on time.

Q: Why do I need an online account?

Register your Drop & Go account online and you can top up the balance on your card, complete parcel manifests, track your items, view your account history and update your details any time.

A free, same-day service for regular senders to drop off parcels.

Save time – no weighing or printing.

Existing customers Sign-up to Drop & Go

How Drop & Go works

Sign-up to Drop & Go to get a free account

Tell us what you're sending

Complete a manifest form to tell us which services you want to use for your parcels.

Top-up

Load funds on to your pre-paid Drop & Go account.

Drop-off

Bring your parcels to a fast-track counter at a participating Post Office.

We'll do the rest

We weigh, measure, sort the postage and collect payment from your pre-paid account.

Sign-up to Drop & Go

Benefits of Drop & Go

Available as soon as you’ve signed-up
Fast-track counter service
Top-up your free account online or in branch

Save time - no weighing or printing
Parcels processed the same day
Track items with your online account

Who is Drop & Go for?

It’s for everyone, if you’re sending regularly. Here are just some of the types of our valued customers

Small businesses

Extend your business’s reach by letting us help

you send your packages up and down the country and across the world.

Makers

If you make products to order we can save you time so you can spend more time making and less time sending.

Online marketplace sellers

If you’re selling lots of items on eBay or other marketplaces, we can get your parcels to your buyers and save you time.

Sign-up to Drop & Go

Create a Drop & Go account; available as soon as you’ve signed-up.

Fill in a manifest, top-up your account, bring your parcels to one of our branches and we’ll do the rest.

My Drop & Go account

Access your Drop & Go account online

If you have signed up in branch and haven’t accessed your online account yet, you can link your card to access your current card balance, account history and all the other Drop & Go features online.

Need help filling out a manifest form?

Here’s how to complete your manifest, whether it’s your first or your fiftieth

Learn more

Registration

What is Drop & Go?

How does Drop & Go work?

Next time you have post to send, simply visit the fast-track counter (where available) and drop off your items along with a completed manifest, which you can now create online. There’s no queue and no need to wait for your items to be processed. Your items will be processed for you and sent off on the day you drop them off. The cost will be deducted from your prepaid account, and your new credit balance will be updated. If you’re sending anything tracked or if you need any certificates of posting – we’ll keep those receipts ready for you to collect on your next visit.

How do I register for a Drop & Go account?

There are two ways to register for a Drop & Go account: in-branch or online. We recommend registering online and to access all the features for the service.

You will be issued an eight digit account number and then receive an email confirming the details. Please keep this account number safe as you will need this to post items and access your account. Alternatively, you can register in branch, you will be given an eight digit account number and then you can register this online.

If you’ve already opened a Drop & Go account in-branch and want to register it online, you just need your account number and the postcode registered to your account. If your card or account details have been lost or stolen, pop into a branch and we can help you out.

What details do I need to register my existing Drop & Go account online?

I have a number of Drop & Go cards/accounts, how can I link them all together?

Right now, it's not possible to link more than one Drop & Go card /account. We'd recommend that you link the card/account you use most often, and if any of the remaining cards/accounts have a balance on them, ask the branch to close these for you. We'll then arrange a refund for any remaining credit.

I haven’t received the email to validate my email address?

We recommend that you use Google Chrome or Safari web browser and accept cookies, in particularly functional and performance cookies, to avoid technical issues preventing you receiving the email. Please also ensure your browser is up to date, your mail box is not full and your out of office is not on.

Please check all your junk and spam folders and add no.reply@postoffice.co.uk as a safe sender in your contacts. If it hasn’t arrived please click on the request new code link. If the problem persists, please contact us directly.

Common questions about Drop & Go

Who is Drop & Go for?

Do I need ID to open an account?

Why do I need an online account?

I already use Drop & Go. How do I get online access?

How easy is it to send a parcel with Drop & Go?

It’s quick and easy to send parcels with Drop & Go. Once you’ve set up your account, log in to complete a parcels manifest with the items you want to send and take it to a Drop & Go branch with your items. We’ll deduct the cost from your prepaid account and process the parcels the same day.

Can I drop Parcelforce Worldwide parcels at a Post Office branch?

How do I find a parcel drop off point near me?

When will branches accept my parcels?

What if I have more questions about Drop & Go?

More about Drop & Go

Handy links, extra information and related mails products.