What is Drop & Go?

It’s a way to save time if you send lots of parcels and other items of mail regularly. It’s completely free to use. And it’s ideal for marketplace sellers and all kinds of small businesses
Drop & Go is also really easy to use. Package your items, complete the manifest and drop them at any participating Post Office branch. We process them the same day and charge your account. There’s no queuing, printing postage labels, weighing or paying while there
Register your account online and you can manage every aspect of it, from keeping your balance topped up to telling us what to send how, and even tracking your parcels in the post

Drop & Go: a step-by-step guide

If you’ve never used Drop & Go, here’s how to get set up and use it for the first time:

  1. Start by getting a free account. You can sign up online or in branch
  2. If you sign up in branch, you should next register to manage your account online
  3. Once you have your account you can start using it right away
  4. Top up your account balance so you’re ready to start sending items any time
  5. Carefully pack and label your first batch of items to post before you visit
  6. Complete a Drop & Go manifest to tell us which mails service to use for each item
  7. Find your nearest Post Office Drop & Go branch with our branch finder
  8. Drop your items at our counter and go; we’ll process them the same day
  9. Check what we’ve charged to send them, and track your items and spending, in your online account

Then just repeat steps 4-9 any time you have several items to send

What happens after I sign up?

Whether you sign up to Drop & Go in branch or online, you’ll be issued with an eight-digit account number and receive an email confirming all the details. Please keep your account number safe as you’ll need it to post items, and to access and manage your account
If you sign up in branch, an online account will automatically be created to record all items you send and what you spend on them. It’s important to register your branch account online using your account number. This will link your account card so you can access your current balance, account history and all the other Drop & Go features available online

What can I do on the online account?

You can use your Drop & Go account to check and top up your balance. You can even set up automatic top-ups so your funds for sending items never run out. You can look back on your account history, track what you’ve spent and items you’ve sent using a tracked service
You can also complete a Drop & Go manifest (list of items you’re sending) within your online account, rather than printing and handwriting it. Just list each item and choose the service you’d like it sent by. When you’re done, print and bring it into branch with your parcels, leave them with us, and that’s it

Ready to Drop & Go?

These other guides will help you prepare to send letters and parcels with Drop & Go

  1. Check if any items are prohibited or restricted before packing them to send
  2. Pack your parcels with enough protection to make sure they arrive safely
  3. Choose the right postage service for each item you’re sending
  4. Log into your online Drop & Go account to top up your balance 
  5. Prepare a manifest of items you’re sending and bring a printout of it into branch with your items