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Coronavirus information


Updates to our services and your most common queries

Service updates


For Savings accounts (excluding ISAs), our contact centres are open Monday to Friday 9am to 7pm and Saturday 9am to 2pm.


You can continue to use online banking as normal and reach us using the digital channels there for non-urgent enquiries.  



Manage your account online from your computer, smartphone or tablet

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Savings / Bonds accounts 

Log into your savings portal

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ISA accounts 

Log into your online ISA account

Contact centre times

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Savings / Bonds accounts - 0800 169 7500

Monday to Friday 9am to 7pm | Saturday 9am to 2pm | closed on a Sunday

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Help with managing your savings account online

Logging into your savings account 

Use the button below to log in to your account and perform tasks online.

Withdrawing savings to your linked account

You can use this to transfer money from your savings account into another account if it’s linked.

Add or edit your linked account details 

You can add a linked account to receive money from your savings, or update your details.

Take out a new online product 

Use the button below to get a new savings product, such as one of our ISAs.

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Frequently asked questions

We understand that our customers may have questions and concerns.

We've created a dedicated page of frequently asked questions surrounding coronavirus to help. If you're unable to find what you're looking for and your query is urgent then call us using the relevant number above.