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Coronavirus Information



Updates to our services and your most common queries 

Service updates


Our call centre is open Monday to Friday from 9am to 5pm. We’re closed on Saturdays and Sundays.


We’re experiencing a higher volume of calls than normal. To help us prioritise our elderly and vulnerable customers, please only call us if you have an urgent query that can’t wait.


You can continue to use online banking as normal and reach us using the digital channels there for non-urgent enquiries.

COVID-19 support

If you’re facing financial difficulties due to COVID-19, please contact us as soon as you can. Visit our dedicated COVID-19 pages to see how we can support you. .


Payment breaks


If you’ve taken a payment break or payment break extension, we’ll write to you before it finishes to arrange how and when you’ll repay the deferred amount. We’ll explain your options and the effect this will have on your monthly payments before putting your chosen payment plan into place.


Applications for payment breaks and payment break extensions ended on the 31st October 2020 in line with Government guidance. If you’re in financial difficulty due to COVID-19, read our FAQs to see how we can support you. If you need immediate support, please contact us as soon as you can. We’ll work with you to understand your situation and develop a personalised plan to support you. 


Manage your account online from your computer, smartphone or tablet

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Online mortgages portal 

Log in to your online portal

Contact centre times

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If your query is urgent please call 0800 169 9722

Monday to Friday 9am to 5pm | Saturday and Sunday closed

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Frequently asked questions

We understand that our customers may have questions and concerns.

We've created a dedicated page of frequently asked questions surrounding coronavirus to help. If you're unable to find what you're looking for and your query is urgent then call us using the relevant number above.