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Coronavirus Information



Updates to our services and your most common queries 

Service updates


Our call centre is open Monday to Friday from 9am to 5pm. We’re closed on Saturdays and Sundays.


We’re experiencing a higher volume of calls than normal. To help us prioritise our elderly and vulnerable customers, please only call us if you have an urgent query that can’t wait.


You can continue to use online banking as normal and reach us using the digital channels there for non-urgent enquiries.

Furloughed workers

We’re accepting applications from customers who are either furloughed or expect to be placed on furlough in future. We’ll ask you to provide some information about the terms of the furlough during the application process. Frequently asked questions on mortgages for furloughed workers.


Mortgages payment breaks


Important information


This weekend, the Financial Conduct Authority announced they’re going to issue guidance to lenders regarding further support to customers affected by COVID-19. Until we receive guidance, you can still apply for a payment break or payment break extension. You can only have one extension per mortgage account. We’ll update our support pages when we have further details.


Payment breaks will not impact your credit file held by credit reference agencies. However, there are other ways lenders can see you’ve taken a payment break, such as the balance of your mortgage over this period or information from your bank account. They may take this into account when assessing future applications.



Mortgage offer extension requests

The Government are advising buyers and sellers to try as hard as possible to delay their transaction until the coronavirus pandemic has passed, even if contracts have been exchanged. If your completion date is after the expiry date of your current mortgage offer, we’ll grant you a 3 month extension on the same terms (if it‘s in your best interests to do so). To apply, please complete an extension request form. You’ll be re-directed to our Bank of Ireland webpage to support this request.




Manage your account online from your computer, smartphone or tablet

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Online mortgages portal 

Log in to your online portal

Contact centre times

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If your query is urgent please call 0800 169 9722

Monday to Friday 9am to 5pm | Saturday and Sunday closed

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Frequently asked questions

We understand that our customers may have questions and concerns.

We've created a dedicated page of frequently asked questions surrounding coronavirus to help. If you're unable to find what you're looking for and your query is urgent then call us using the relevant number above.