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Coronavirus information

 

Credit Cards


Updates to our services and your most common queries 


Service updates

We’ve changed our call centre opening hours, you can view contact centre numbers and opening hours below. 

 

We’re experiencing a higher volume of calls than normal. To help us prioritise our elderly and vulnerable customers, please only call us if you have an urgent query that can’t wait.  

 

Please bear with us as our processing of disputed transaction claims are taking longer than usual due to the volumes we are currently receiving. Your patience is appreciated. If you have already made a claim, you don’t need to call us: we will be in touch if we need further information.

 

You can continue to use online banking as normal. If not urgent, you can also reach us using our digital channels.

 

 

Information on payment breaks

For credit cards with numbers starting 5545 and 5425, you can request a payment break of up to 3 months.

 

If you have a credit card starting with card number 5185, you can also request a payment break of up to 3 months.

 

Payment breaks will not impact your credit file held by credit reference agencies.

 

 

Manage your account online from your computer, smartphone or tablet

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Log in for credit cards starting with 5545 and 5425

For cards starting with this number log in to your online account

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Log in for credit cards starting with 5185

For cards starting with this number log in to your online account

Revised contact centre times

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For credit cards starting with 5545 and 5425 call us on 0345 607 6500

Monday to Friday 9am to 7pm | Saturday 9am to 2pm | Sunday closed

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For credit cards starting with 5185 call us on 0344 481 0902

Monday to Friday 8am to 9pm | Saturday 8am to 5pm | Sunday 8am to 5pm
Out of opening hours there is still the option to use the automated options to self serve including making a payment.

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Frequently asked questions

Cards starting with 5545 and 5425

We've created a dedicated page of frequently asked questions surrounding coronavirus to help. If you're unable to find what you're looking for and your query is urgent then call us using the relevant number above.

Cards starting with 5185


We've created a dedicated page of frequently asked questions surrounding coronavirus to help. If you're unable to find what you're looking for and your query is urgent then call us using the relevant number above.