Man and woman on sofa using a laptop

Broadband and Phone Terms and Conditions

You’ll find all our current and archived terms and conditions here.

Current Terms

Terms and conditions (90Kb) – February 2018

Code of practice (63Kb) – March 2017

Fair and Acceptable Use Policy (44Kb) – February 2018

Post Office Wi-Fi Squad Terms and conditions - August 2017
 

General Conditions

General Condition 22 (262Kb) - Service Migrations and Home Moves

General Condition 24 (216Kb) - Sales and marketing of fixed-line telecommunications services

Broadband & Phone Cancellation Form (569Kb)

Archived Terms

Promotional Terms

SEPTEMBER 2017 – JANUARY 2018

£19 UNLIMITED BROADBAND: Introductory offer available from 18th September 2017 to 31st January 2018 for new sign ups with a working phone line only (excludes cable phone lines). Where a new phone line is required, an installation charge of £20 will apply. Offer subject to status, acceptance & availability in your area.

Broadband (up to 17Mb) is just £19 a month for 18 months, full monthly price thereafter (currently £28) and £0 upfront. Price includes line rental. Call charges and Fair Usage policy apply. If you sign up to any of these offers, you’ll be subject to the Post Office Broadband terms and conditions which are available at www.postoffice.co.uk/broadband-phone/terms

UNLIMITED FIBRE BROADBAND: Offer ends 31st January 2018. For new sign ups with a working phone line only (excludes cable phone lines). Where a new phone line is required, an installation charge of £60 will apply. Post Office Unlimited Fibre Broadband package is just £28 a month for 18 months, full monthly price thereafter (currently £36), free router delivery and fibre connection. Price includes line rental. 18 month minimum term apply.

UNLIMITED FIBRE BROADBAND PLUS: Offer ends 31st January 2018. For new sign ups with a working phone line only (excludes cable phone lines). Where a new phone line is required, an installation charge of £60 will apply. Post Office Unlimited Fibre Broadband Plus package is just £32 a month for 18 months, full monthly price thereafter (currently £41), free router delivery and fibre connection. Price includes line rental. 18 month minimum term apply.

All broadband packages assume that you will use online billing and you must provide a valid email address in order to receive your online bill. If you would like paper bills, the charge is £1.50 per bill for all broadband packages. Large print and braille bills are always available at no charge, please call us to opt in.

Broadband services and offers are all subject to status, acceptance and availability in your area. Call charges and Fair Usage policy apply. If you sign up to any of these offers, you’ll be subject to the Post Office Broadband terms and conditions which are available here.

For all introductory offers, the advertised monthly broadband charge will not increase during the minimum contract period. However, other charges, such as call charges, call packages and any other features which you add, may change at any time during your contract. The terms of your contract may also change at any time. We’ll tell you about important changes in advance, and if a change is detrimental you’ll be able to end your contract without any fees.

BLACK FRIDAY ONLINE EXCLUSIVE £30 CREDIT PROMOTION TERMS: Our Black Friday Online Exclusive £30 credit promotion is available exclusively online between 20th November – 27th November 2017 to new customers purchasing our Unlimited Broadband (up to 17Mb*) package on www.postoffice.co.uk only

Orders placed outside of these dates and via any other channel (e.g. in Post Office branches or over the phone) do not qualify for this offer. The terms and conditions for our Unlimited Broadband (up to 17Mb*) package set out above apply. All services are also subject to Post Office Broadband standard terms and conditions. See here for full terms and conditions and further information.

£30 credit will be applied as an account credit to your broadband account and can be used towards your broadband and phone rental and charges – account credit cannot be exchanged for cash, redeemed for other Post Office products and services or transferred to another broadband or phone account. Post Office reserves the right to remove the offer at any time including prior to the advertised end date without notice.

Once you have placed your order for the Unlimited Broadband (up to 17Mb*) package and we have received your details, your order will be checked to ensure your broadband service is active. If your service is active your £30 credit will be applied to your new account and you will see this appear on your bill as “£30 Cash Back Credit”. Please allow up to 45 days from your service being activated for your credit to be applied.


HOME PHONE £15 INTRODUCTORY OFFER TERMS: Offer available from 18th September 2017 to 31st January 2018. Introductory line rental price of £15 a month for 12 months, full monthly price thereafter (currently £16.99) will apply. Offer not available to customers taking broadband packages. Subject to status, acceptance and availability in your area. Call charges apply. See here for full terms and conditions, and further information. If a customer on the offer selects line rental saver or upgrades to a broadband package then the applied offer will be removed. The standard charge for the new line provide installation is £60. However as a part of the running promotion the new line provide installation is discounted to £20.

Call Charges

0800: Calls to 0800 numbers are normally free from UK landlines and mobile phones.

0345: Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

*Calls to our Broadband and Phone Customer Care Line 0345 600 3210 are free when made from an active Post Office phone line.

Contact us

0800 092 0514 8am-8pm, Mon-Sat
9am-6pm, Sun
Closed on bank holidays

Existing customers call for free* on:

0345 600 3210 8am-8pm, Mon-Sat
9am-6pm, Sun