Call charges and prices

We provide great rates on phone calls both within the UK and internationally. The cost of your calls and inclusive calls will vary depending on broadband or phone package you have and what additional call packages you may have. Please see the below tables for the call cost of our most popular packages.

Don't know what Post Office Broadband or Home Phone package you're on? You can view this in My Account or on your bill.

UK call charges

We’ve got two great UK call packages – Evening and Weekends and Anytime. Beyond your inclusive allowance you’ll be charged at the rates below.

Calls to Rates
Standard UK landline (01, 02 and 03 numbers)

13p a minute

(15p from 5/11/18)

Standard UK mobile numbers

16p a minute

(17p from 5/11/18)

 

There is a 21p call connection fee for all calls not included as part of a calls package except on inclusive/free calls and those (e.g. TV voting lines, directory enquiries etc) which incur a higher charge.

Service, Premium and Directory Enquiries

Includes: 084, 087, 09, 118, 0844, 0845 and 0870 numbers. Call charges to the above numbers including Directory Enquiries, Premium Rate and Service Numbers are divided into two parts: •Access Charge: This is what Post Office will charge you for connecting the call. •Service Charge: This is what the organisation you are calling will charge you. (17p from 5/11/18)

Calls to Rates
084, 087, 09, 118, 0844, 0845 and 0870 numbers

12p a minute

(14p from 5/11/18)

+ Service Charge

 

International calls

If you make a lot of calls overseas please check out our International Saver package which offers unlimited calls to landlines in 40 countries plus 50% off call rates to all other countries for just £5 a month.

For a list of our standard International call rates call please refer to our Call Rates and Plans guide below.

 

Download our Price Guide

Full prices of all Post Office Broadband & Phone services are available here:

Line and Feature Rentals This document lists all the current Broadband and Home Phone package prices, call features and one-off service charges.
Call Rates and Plans This document lists all current package prices and call charges.
Number Ranges This document lists all the current number ranges and their associated charge cost – use this document in conjunction with the Call Rates and Plans document.
Operator Connected Calls This document lists details of Operator connected and reverse charge calls.

Existing customers

Broadband and HomePhone Support

8am to 8pm, Monday to Saturday

9am to 6pm, Sunday

0345 600 3210

0345 600 3210