Existing Customers | Broadband and Phone

Existing Broadband and
Home Phone customers

Manage your bills, upgrades and more online.

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Talk to our dedicated team who can help you find the right deal for existing customers.

0800 121 7016

Help and Support

Getting started and set up

Changes to your account

Connection issues

Bills payments and prices

Getting help and helping others

Frequently asked questions

Getting started and set up

Joining the Post Office

Fix slow broadband speeds

How to contact us

Customer Complaints Code

Our vulnerable customers policy

Log into your account

Changes to your account

Log into your account

Connection issues

How to fix slow broadband speeds

What affects broadband speeds?

How to get the best wireless connection

Need help with your Home Phone?

A guide to phone sockets

Bills payments and prices

All about bills & payments

Call charges & prices

Terms & conditions

Call plans

Text relay calls

118 Directory Enquiry calls

Getting help and helping others

How to get the best wireless connection

What affects broadband speeds?

Need help with your Home Phone?

Dealing with bereavement

A guide to online safety

Our vulnerable customers policy

How to make a complaint

Frequently asked questions

Contact us

My Account

Manage your bills, upgrades and much more from your account online

Online enquiry

Ask a question, report a problem or suggest an improvement

Call us

0345 600 3210
Monday to Sunday 9am – 5:30pm

Existing Broadband and Home Phone customers

Looking for a better deal?

0800 121 7016

Help and Support

Getting started and set up

Changes to your account

Connection issues

Bills payments and prices

Getting help and helping others

Frequently asked questions

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My Account

Online enquiry

Call us

Existing Broadband and
Home Phone customers