down-arrow icon

What is the Post Office health and wellbeing service?

Your health is your wealth, as the saying goes. Well, with life insurance, you’re looking after the second part of it, but what about the first?


With any life insurance policy you buy with Post Office,^ you’ll get our health and wellbeing service for free. This is designed with you in mind to help you stay healthy and simplify your wellbeing needs.

  • Available to you, your partner and all of your children up to the age of 21

  • Your dedicated Nurse Champion on-hand (9:30am to 5:30pm weekdays) to help with all health matters including navigating appointments, referrals and post-appointment assistance

  • Private GP appointments for referrals and second opinions

Benefits of our health and wellbeing services

Whether it’s your fitness, your mental health, any symptoms you’re worried about or just navigating the NHS, we’re by your side throughout.

  • Nutrition and diet guidance personalised to you based on your health check questions and answers

  • Symptom checker as well as one-to-one follow-ups with the Nurse Champion if anything looks unusual

  • Help sourcing appointments, referrals and chasing up prescriptions

  • 24/7 GP advice by phone or video

  • Private prescription delivery, cost and any delivery charges will be payable

  • Physiotherapy triaging and specialist referrals

  • Help with anxiety and depression as well as mood journaling tools

View your health holistically

You might think of life insurance as something that you can forget about until you need it. But with our health and wellbeing services, you can take in-depth control of your wellbeing from day one.

It’s never nice to contemplate the time you’re no longer around. But what can get overlooked is having the healthiest, happiest time while you are. That’s what this service is designed to help with.


How do I sign up to the health and wellbeing service?

It’s really easy. If you’re already covered with Post Office Life Insurance, you can get started right away. Either head over to the website to activate and use the services or give us a call on 0207 118 1143 (Monday to Friday, 9:30 am to 5:30pm).

In either case, be sure to have the following information to hand:

  • Policy number – this will be in your life insurance welcome pack which you should receive no more than five days after taking out your policy

  • Date of birth

Commonly asked questions

If you’ve got questions about how the service works and what you need to do to get started, head on over to our help and support page

Already covered?^

Things you need to know

Please note that the Post Office health and wellbeing services do not form part of your life cover contract and it could be changed or removed in the future. This is a non-contractual benefit Post Office Limited can withdraw at any time.


Post Office health and wellbeing services are provided by MediPartner Limited who is an independent health and advisory service and is not regulated by the Financial Conduct Authority.


Terms and conditions and the privacy policy for MediPartner can be found on the website once it has been activated.


^These services are provided at no extra cost with all Post Office life cover policies purchased since 01/02/2022.
They are not included with policies purchased before 01/02/2022.